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  1. The C: drive that contains Windows because to truly fix this you need to remove ALL partitions from C: and install a clean version of Windows. Even if you cannot afford to buy a license for Windows it will run in "Reduced functionality" which basically runs pretty much the same but they don't let you customize Windows is basically all. But then you have a CLEAN and SAFE installation of Windows
  2. A slow computer is not a sign of infection. Many things can cause a slow computer. Unless your hard drive itself is failing there is no obvious risk of losing data. Using an external USB hard drive that is larger than your main internal hard drive is highly recommended. It is also recommended to be USB so that you can disconnect the drive once data is backed up. With the risk of encryption type malware you don't want to keep backups online in case you were to some day get a Ransomware infection you don't want it to have access to you backups.
  3. Good day, @Khaled989 Backing your personal data up to an external drive and then doing a clean install of Windows is the best option. Using cracked software one never knows if their data is being stolen while using the system. Clean Install Windows 10 & 11 (2023) https://answers.microsoft.com/en-us/windows/forum/all/clean-install-windows-10-11-2023/1c426bdf-79b1-4d42-be93-17378d93e587 Also, please review the following topic Bypass Microsoft Online Account Creation during installation of Windows 11 https://forums.malwarebytes.com/topic/296613-bypass-microsoft-online-account-creation-during-installation-of-windows-11/ Backup Software https://forums.malwarebytes.org/index.php?/topic/136226-backup-software
  4. Once you've run the above scans, please run the following also. Create an Autoruns Log: Please download Sysinternals Autoruns from here: https://docs.microsoft.com/en-us/sysinternals/downloads/autoruns Save Autoruns.zip to your computer. Then locate it and extract it to a new folder where you can find and run it. Once it starts you may not be able to easily stop the scan but you can try to press the Escape key on your keyboard. Once scanning is stopped, click on the Options menu at the top of the program and select Scan Options... Then place a check mark on the following items Verify Code Signatures, Check VirusTotal.com, and Submit Unknown Images Then click the Rescan button. Agree to the VirusTotal EULA NOTE: You must allow AutoRuns to run for at least 20 minutes to complete the VirusTotal scan. If you attempt to save the file sooner it will not be complete Once the new scan has been completed, please click on the File button at the top of the program and select Save, or use the Save icon, and save the Autoruns.arn file to your desktop and close Autoruns. Right-click on the Autoruns.arn file (it will typically be the name of your computer) on your desktop or where you save it, and hover your mouse over Send To and select Compressed (zipped) Folder Attach the Autoruns.zip folder (your computer name.zip) you just created to your next reply. Thank you
  5. Thank you for the logs, please run the following. Please attach all logs. @Animadversor Scan with SecurityCheck by glax24 https://forums.malwarebytes.com/topic/307301-scan-with-securitycheck-by-glax24/ Scan with FSS Farbar Service Scanner https://forums.malwarebytes.com/topic/306736-scan-with-fss-farbar-service-scanner/ Scan with Farbar Recovery Scan Tool https://forums.malwarebytes.com/topic/306601-scan-with-farbar-recovery-scan-tool/
  6. Please post back the FIXLOG.TXT from the Farbar run. The Cureit found no issues or threats Are you still getting an alert or block about PowerShell? @keewon
  7. Please download this updated FIXLIST.TXT file and run it as before with Farbar fixlist.txt Then restart the computer if it did not restart on it's own. Then run the following @keewon Dr.Web CureIt! Please download the Dr.Web CureIt! anti-virus utility https://free.drweb.com/ You will need to send them an email to obtain a link to download the scanner, please do so The downloaded file will normally have a unique name such as: q7a9tr4p.exe Close all open applications and locate the downloaded file and double-click to run it The program will take a moment to launch and bring up the License and Update screen Place a check mark to agree to the terms and then click on the Continue button Click the underlined link Select objects for scanning On the top left click the Scanning objects that should automatically check all objects Click the small wrench and make sure there is a check on Automatically apply actions to threats Then click the large button on bottom right Start scanning Once the scan has completed there will be a link named Open report click that and a log named cureit.log should open in Notepad The log is saved in the folder named Doctor Web in the top of your user profile folders Please attach that log on your next reply
  8. Please ATTACH all logs unless otherwise requested Please run the following Please download https://www.safezone.cc/resources/av-block-remover-avbr.224/download AV block remover, unzip it and run. If you possibly can't run it, just rename AVbr.exe -> AV-b-r.exe for instance and run. Or you can use this link to download a random named file to run: https://avbr.safezone.cc/rnd/ If this method doesn't work, run this tool NOT from your Desktop or Downloads folder (use any other folder). If the malware still blocks the utility, then try to run it in Safe Mode with Networking. Follow the instructions. After reboot you'll receive AV_block_remove_date-time.log. Please attach it to your next post.
  9. Once the FIX above has completed and the computer has been restarted Please uninstall, update, or otherwise address the following as appropriate for your computer. Discord v.1.0.9013 Warning! Download Update Java 8 Update 371 (64-bit) v.8.0.3710.11 Warning! Download Update | Uninstall old version and install new one (jre-8u411-windows-x64.exe). NVIDIA GeForce Experience 3.27.0.120 v.3.27.0.120 Warning! Download Update Spotify v.1.2.21.1104.g42cf0a50 Warning! Download Update WinRAR 6.21 (64-bit) v.6.21.0 Warning! Download Update Zoom v.5.16.2 (22807) Warning! Download Update Please uninstall the following ---------------------------- [ UnwantedApps ] ----------------------------- CCleaner v.6.23 (Computer experts no longer recommend this program) Bonjour v.3.1.0.1 (This program is rarely needed on Windows and often causes networking issues) Then RESTART the computer again and check for Windows Updates and install any updates found
  10. Please run the following fix NOTE: Please read all of the information below before running this fix. NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system that cannot be undone. Once the fix has been completed, please attach the file FIXLOG.TXT to your next reply Farbar program: FRST64.exe Save the attached file: FIXLIST.TXT to this folder C:\Users\JK\Downloads\ NOTE. It's important that both files, FRST64.exe, and fixlist.txt are in the same location or the fix will not work. Please make sure you disable any real-time antivirus or security software before running this script. Once completed, make sure you re-enable it. Run the Farbar program with Admin rights and press the Fix button just once and wait. The fix may possibly take up to 60 minutes to complete If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart. The tool will make a log named Fixlog.txt in the same folder you ran the Farbar program from. Please attach that log on your next reply. NOTE: This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will also run a disk check on the restart to ensure disk integrity. NOTE: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications may be automatically closed. Also, make sure you know the passwords for all websites as cookies may possibly be removed in some cases, but not all cases. NOTE: As part of this fix, it will also reset the network to default settings including the firewall. If you have custom firewall rules you need to save please export or save them first before running this fix. The following directories are emptied: Windows Temp Users Temp folders Edge, IE, FF, Chrome, and Opera caches, HTML5 storages, Cookies and History Recently opened files cache Discord cache Java cache Steam HTML cache Explorer thumbnail and icon cache BITS transfer queue (qmgr*.dat files) Recycle Bin Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix. The system will be rebooted after the fix has run. fixlist.txt Thanks
  11. Hello @KiZoldyck and The logs are not showing blocking from normal infections that block, but let me have you run the following and we'll see if it finds something. Let's go ahead and run a couple of scans and get some updated logs from your system. Please read the entire post below before starting so that you're more familiar with the process [ 1 ] Please make the following system changes. Temporarily disable your antivirus real-time protection or other security software first only if it blocks or interferes with the scans or downloads.. Make sure to turn it back on once the scans are completed. Temporarily disable Microsoft SmartScreen to download software below only if needed. Make sure to turn it back on once the scans are completed. Disable-Fast-Startup Show-Hidden-Folders-Files-Extensions [ 2 ] I suggest a new scan for viruses & other malware. This may take several hours, depending on the number of files on the system and the speed of the computer. The Microsoft Safety Scanner is a free Microsoft stand-alone virus scanner that can be used to scan for & remove malware or potentially unwanted software from a system. The download links & the how-to-run-the tool are at this link at Microsoft https://docs.microsoft.com/en-us/windows/security/threat-protection/intelligence/safety-scanner-download Look on the Scan Options & select the FULL scan. Then start the scan. Have lots of patience. It may take several hours. Once you see it has started, take a long long break; walk away. Do not pay credence if you see some intermediate early flash messages on the screen display. The only things that count are the End result at the end of the run. The scan will take several hours. Leave it alone. It will remove any other remaining threats as it goes along. Take a very long break, do your normal personal errands .....just do not use the computer during this scan. This is likely to run for many hours as previously mentioned ( depending on the number of files on your machine & the speed of the hardware.) The log is named MSERT.log and the log will be at C:\Windows\debug\msert.log Please attach that log with your next reply. It is normal for the Microsoft Safety Scanner to show detections during the scan process. It is scanning for basically all bread crumbs or traces of files and registry entries that "might" be or have been part of some infection or previous infection. That DOES NOT mean the computer is infected. Once the scan has been completed it uploads the log to their Cloud service which then uses Artificial Intelligence to determine if in fact any of the traces are an infection or not. Then it writes into the log on your computer what it found. Thank you
  12. So the IP is blocked Along with dozens of URLs still detected also dozens of files still detected as well https://www.virustotal.com/gui/ip-address/67.23.226.119/relations It might be best to work with your hosting provider to see if they can move you onto a cleaner Server
  13. Your post was moved to the False Positive forum for review by the Research team
  14. Good day @Animadversor To begin, please do the following so that we may take a closer look at your installation for troubleshooting: NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download the Malwarebytes Support Tool In your Downloads folder, open the mb-support-x.x.x.xxx.exe file In the User Account Control pop-up window, click Yes to continue the installation Run the MBST Support Tool In the left navigation pane of the Malwarebytes Support Tool, click Advanced In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine A zip file named mbst-grab-results.zip will be saved to the Public desktop, please upload that file on your next reply Thank you
  15. Thank you for the log @keewon Please run the following fix NOTE: Please read all of the information below before running this fix. NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system that cannot be undone. Once the fix has been completed, please attach the file FIXLOG.TXT to your next reply Farbar program: FRSTEnglish.exe Save the attached file: FIXLIST.TXT to this folder E:\Anti\ NOTE. It's important that both files, FRSTEnglish.exe, and fixlist.txt are in the same location or the fix will not work. Please make sure you disable any real-time antivirus or security software before running this script. Once completed, make sure you re-enable it. Run the Farbar program with Admin rights and press the Fix button just once and wait. The fix may possibly take up to 60 minutes to complete If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart. The tool will make a log named Fixlog.txt in the same folder you ran the Farbar program from. Please attach that log on your next reply. NOTE: This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will also run a disk check on the restart to ensure disk integrity. NOTE: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications may be automatically closed. Also, make sure you know the passwords for all websites as cookies may possibly be removed in some cases, but not all cases. NOTE: As part of this fix, it will also reset the network to default settings including the firewall. If you have custom firewall rules you need to save please export or save them first before running this fix. The following directories are emptied: Windows Temp Users Temp folders Edge, IE, FF, Chrome, and Opera caches, HTML5 storages, Cookies and History Recently opened files cache Discord cache Java cache Steam HTML cache Explorer thumbnail and icon cache BITS transfer queue (qmgr*.dat files) Recycle Bin Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix. The system will be rebooted after the fix has run. fixlist.txt Thanks
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