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Issue with Enable malicious website blocking


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I have recently installed and activated Malwarebytes Pro (Small Business) on a client's laptop..  When I opened to enable, it would not let me check on the box next to Enable malicious website blocking.  Everything else works, except that module.  It is set to start with Windows, but that module is not starting.

 

I have tried uninstalling/reinstalling twice.  Full scan on the laptop, nothing was found.

 

The laptop is Windows 7 64 bit.

 

Any suggestions would be helpful.

 

Thanks.

 

 

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  • Root Admin

We would need to get some logs from that system please.
 
Please run the following scanner and send back the logs.

Download DDS from one of the locations below and save to your Desktop
dds.scr
dds.com

Temporarily disable any script blocker if your Anti-Virus/Anti-Malware has it.
How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

Once downloaded you can disconnect from the Internet and disable your Ant-Virus temporarily if needed.
Then double click dds.scr or dds.com to run the tool.
Click the Run button if prompted with an Open File - Security Warning dialog box.
A black DOS console should open and run for a moment.

  • When done, DDS will open two (2) logs:
    • DDS.txt
    • Attach.txt
  • Save both reports to your desktop
  • Please include the following logs in your next reply as an attachment: DDS.txt and Attach.txt
  • You can ignore the note about zipping the Attach.txt file and just post it or attach it.

 

 

 

 

Next

 

Please create an mbam-check log:
 

  • Download mbam-check.exe from here and save it to your desktop
  • Double-click on mbam-check.exe to run it, it should then open a log file
  • Please do not copy and paste the entire contents of the log into your next post, instead please attach the log CheckResults.txt file which should now be located on your desktop to your next post

 

 

 

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