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orubio

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  1. Thanks for reaching out, i can see you are working with one of our techs already. Let us know if you need anything else
  2. Hello Alex, Everything should be resolved by now if you could try again when you have a moment. We can confirm no users were deleted
  3. Thank you for reporting Alex We are currently looking into the situation
  4. Hello Marco, Refund was processed yesterday, can take 5-7 business days to credit the account. Thanks
  5. Apologies for the hassle, definitely a bug on our end. Our engineering team is aware! Reboot will take care of it :) We appreciate your patience
  6. block has been removed, we are pushing out an update next!
  7. Thank you for reporting, we are looking into it!
  8. Confirmed fix is working for me as well!!
  9. We have pushed out a fix, should update for you within the next hour. If you would like to see the fix right away uninstall/reinstall extension. Thank you for your patience
  10. Thanks for reporting, we are aware of the issue. We are working on a solution! Thank you for your patience
  11. Hello Steven, Apologies for the delay, i am working with the agent to make things right. I appreciate your patience with us.
  12. Our KB content has been updated to reflect the changes as well, users just need to check for updates to grab the latest component update. Article is pinned for more visibility. https://support.malwarebytes.com/hc/en-us/articles/360050123454 I'm doing well Maurice thanks for asking. Hope all is well with you.
  13. Thank you everyone for the feedback. I agree we could have done much better at letting our users know of the issue they may encounter with Windows latest update (2004) We did make an announcement on our support site, but agree it could have been done much sooner: https://support.malwarebytes.com/hc/en-us/articles/360050123454-Performance-issue-on-devices-running-Windows-10-version-2004-and-Malwarebytes-for-Windows I believe messaging through the application itself would have made a bigger impact in regard to notifying everyone of the issue, even if not affected by it. Fixing this issue is our top priority, and we are much closer. We always try to reproduce issues on the field in house, at times it may require help from users open to troubleshooting with us. At times we can identify quickly if the conflict is with us or with Windows, in this case it has been a bigger challenge. I can understand how frustrating it would be for users to experience this issue and think something is severely wrong with their system. Not everyone knows of our forums to have learned about the issue. I will be taking this feedback to our product management to come up with a better solution when it comes to notifying our users of issues such as this one. Once the fix is released, we will make it widely known. Thank you for your time
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