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VirusBGone

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  1. hi - my toshiba will not connect to the internet. malewarebytes shows no viruses. i can only connect in safe mode with networking. Is there some setting? I have been able to connect successfully in the past. i plugged the cable directly to the laptop but still could not connect. Can you help? Jim Here are the logs requested: DDS (Ver_2012-11-20.01) - NTFS_AMD64 NETWORK Internet Explorer: 9.0.8112.16464 Run by Janice at 7:20:34 on 2013-02-18 Microsoft Windows 7 Home Premium 6.1.7601.1.1252.1.1033.18.2940.2353 [GMT -5:00] . AV: Norton Internet Security *Enabled/Updated* {63DF5164-9100-186D-2187-8DC619EFD8BF} SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46} SP: Norton Internet Security *Enabled/Updated* {D8BEB080-B73A-17E3-1B37-B6B462689202} FW: Norton Internet Security *Enabled* {5BE4D041-DB6F-1935-0AD8-24F3E73C9FC4} . ============== Running Processes =============== . C:\windows\system32\lsm.exe C:\windows\system32\svchost.exe -k DcomLaunch C:\windows\system32\svchost.exe -k RPCSS C:\windows\System32\svchost.exe -k LocalServiceNetworkRestricted C:\windows\system32\svchost.exe -k netsvcs C:\windows\system32\svchost.exe -k LocalSystemNetworkRestricted C:\windows\system32\svchost.exe -k LocalService C:\windows\system32\svchost.exe -k NetworkService C:\windows\system32\svchost.exe -k LocalServiceNoNetwork C:\windows\Explorer.EXE C:\Program Files\SUPERAntiSpyware\SASCORE64.EXE C:\windows\system32\svchost.exe -k NetworkServiceNetworkRestricted C:\windows\system32\ctfmon.exe C:\windows\helppane.exe C:\Program Files\Internet Explorer\iexplore.exe C:\Program Files\Internet Explorer\iexplore.exe C:\Program Files\Internet Explorer\iexplore.exe C:\windows\system32\wbem\wmiprvse.exe C:\windows\System32\cscript.exe . ============== Pseudo HJT Report =============== . uStart Page = hxxp://www.google.com/ uDefault_Page_URL = hxxp://start.toshiba.com/g/ uProxyOverride = <local> mWinlogon: Userinit = userinit.exe, BHO: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll BHO: Norton Identity Protection: {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files (x86)\Norton Internet Security\Engine\20.2.0.19\coieplg.dll BHO: Norton Vulnerability Protection: {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files (x86)\Norton Internet Security\Engine\20.2.0.19\ips\ipsbho.dll BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll BHO: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll BHO: Java Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll BHO: TOSHIBA Media Controller Plug-in: {F3C88694-EFFA-4d78-B409-54B7B2535B14} - C:\Program Files (x86)\TOSHIBA\TOSHIBA Media Controller Plug-in\TOSHIBAMediaControllerIE.dll TB: Google Toolbar: {2318C2B1-4965-11D4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll TB: Norton Toolbar: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton Internet Security\Engine\20.2.0.19\coieplg.dll TB: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll EB: Developer Tools: {1A6FE369-F28C-4AD9-A3E6-2BCB50807CF1} - C:\Program Files (x86)\Internet Explorer\iedvtool.dll uRun: [best Buy pc app] C:\Users\Janice\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Best Buy\Best Buy pc app.appref-ms uRun: [swg] "C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe" uRun: [sUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe mRun: [ToshibaServiceStation] "C:\Program Files (x86)\TOSHIBA\TOSHIBA Service Station\ToshibaServiceStation.exe" /hide:60 mRun: [ToshibaAppPlace] "C:\Program Files (x86)\Toshiba\Toshiba App Place\ToshibaAppPlace.exe" mRunOnce: [NIS] "C:\Program Files (x86)\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\562C4DD5\20.1.1.2\InstStub.exe" /RELAUNCH /RUNONCE /PRODID NIS mPolicies-Explorer: NoActiveDesktop = dword:1 mPolicies-Explorer: NoActiveDesktopChanges = dword:1 mPolicies-System: ConsentPromptBehaviorAdmin = dword:5 mPolicies-System: ConsentPromptBehaviorUser = dword:3 mPolicies-System: EnableUIADesktopToggle = dword:0 IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab DPF: {CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab TCP: NameServer = 192.168.1.1 71.242.0.12 TCP: Interfaces\{55CEEFF2-EDA1-4B46-BC8F-3550402FA385} : DHCPNameServer = 192.168.1.1 71.242.0.12 TCP: Interfaces\{55CEEFF2-EDA1-4B46-BC8F-3550402FA385}\130364851313139353638393 : DHCPNameServer = 192.168.1.1 TCP: Interfaces\{F17A757B-82CC-4B0A-A6AA-309DF3A0548F} : DHCPNameServer = 192.168.1.1 71.242.0.12 Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll SSODL: WebCheck - <orphaned> mASetup: {8A69D345-D564-463c-AFF1-A69D9E530F96} - "C:\Program Files (x86)\Google\Chrome\Application\24.0.1312.57\Installer\chrmstp.exe" --configure-user-settings --verbose-logging --system-level --multi-install --chrome x64-BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll x64-BHO: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll x64-TB: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll x64-Run: [igfxTray] C:\windows\System32\igfxtray.exe x64-Run: [HotKeysCmds] C:\windows\System32\hkcmd.exe x64-Run: [Persistence] C:\windows\System32\igfxpers.exe x64-Run: [cAudioFilterAgent] C:\Program Files\Conexant\cAudioFilterAgent\cAudioFilterAgent64.exe x64-Run: [smartAudio] C:\Program Files\CONEXANT\SAII\SAIICpl.exe /t x64-Run: [synTPEnh] C:\Program Files (x86)\Synaptics\SynTP\SynTPEnh.exe x64-Run: [TPwrMain] C:\Program Files (x86)\TOSHIBA\Power Saver\TPwrMain.EXE x64-Run: [smoothView] C:\Program Files (x86)\Toshiba\SmoothView\SmoothView.exe x64-Run: [00TCrdMain] C:\Program Files (x86)\TOSHIBA\FlashCards\TCrdMain.exe x64-Run: [TosVolRegulator] C:\Program Files\TOSHIBA\TosVolRegulator\TosVolRegulator.exe x64-Run: [TosSENotify] C:\Program Files\TOSHIBA\TOSHIBA HDD SSD Alert\TosWaitSrv.exe x64-Run: [TosNC] C:\Program Files (x86)\Toshiba\BulletinBoard\TosNcCore.exe x64-Run: [TosReelTimeMonitor] C:\Program Files (x86)\TOSHIBA\ReelTime\TosReelTimeMonitor.exe x64-DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab x64-Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - <orphaned> x64-Notify: igfxcui - igfxdev.dll x64-SSODL: WebCheck - <orphaned> . ============= SERVICES / DRIVERS =============== . R0 SMR311;Symantec SMR Utility Service 3.1.1;C:\windows\System32\drivers\SMR311.SYS [2012-10-3 95392] R0 SymDS;Symantec Data Store;C:\windows\System32\drivers\NISx64\1402000.013\symds64.sys [2012-10-25 493216] R0 SymEFA;Symantec Extended File Attributes;C:\windows\System32\drivers\NISx64\1402000.013\symefa64.sys [2012-10-25 1133216] R2 !SASCORE;SAS Core Service;C:\Program Files\SUPERAntiSpyware\SASCore64.exe [2012-7-11 140672] R3 FwLnk;FwLnk Driver;C:\windows\System32\drivers\FwLnk.sys [2011-6-19 9216] R3 L1C;NDIS Miniport Driver for Atheros AR813x/AR815x PCI-E Ethernet Controller;C:\windows\System32\drivers\L1C62x64.sys [2010-3-4 75816] S1 BHDrvx64;BHDrvx64;C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_20.1.1.2\Definitions\BASHDefs\20130107.001_69b\BHDrvx64.sys [2013-1-7 1384608] S1 ccSet_NIS;Norton Internet Security Settings Manager;C:\windows\System32\drivers\NISx64\1402000.013\ccsetx64.sys [2012-10-25 168096] S1 IDSVia64;IDSVia64;C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_20.1.1.2\Definitions\IPSDefs\20130110.001\IDSviA64.sys [2013-1-10 513184] S1 SASDIFSV;SASDIFSV;C:\Program Files\SUPERAntiSpyware\sasdifsv64.sys [2011-7-22 14928] S1 SASKUTIL;SASKUTIL;C:\Program Files\SUPERAntiSpyware\saskutil64.sys [2011-7-12 12368] S1 SymIRON;Symantec Iron Driver;C:\windows\System32\drivers\NISx64\1402000.013\ironx64.sys [2012-10-25 224416] S1 SymNetS;Symantec Network Security WFP Driver;C:\windows\System32\drivers\NISx64\1402000.013\symnets.sys [2012-10-25 432800] S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384] S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576] S2 MBAMScheduler;MBAMScheduler;C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe [2012-10-3 398184] S2 MBAMService;MBAMService;C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe [2012-10-3 682344] S2 NIS;Norton Internet Security;C:\Program Files (x86)\Norton Internet Security\Engine\20.2.0.19\ccsvchst.exe [2012-10-25 143928] S2 rpcnetp;rpcnetp;C:\windows\System32\rpcnetp.exe [2012-5-30 17920] S3 MBAMProtector;MBAMProtector;C:\windows\System32\drivers\mbam.sys [2012-10-3 24176] S3 RSUSBSTOR;RtsUStor.Sys Realtek USB Card Reader;C:\windows\System32\drivers\RtsUStor.sys [2011-6-19 232992] S3 TMachInfo;TMachInfo;C:\Program Files (x86)\TOSHIBA\TOSHIBA Service Station\TMachInfo.exe [2011-6-19 51512] S3 TOSHIBA HDD SSD Alert Service;TOSHIBA HDD SSD Alert Service;C:\Program Files\TOSHIBA\TOSHIBA HDD SSD Alert\TosSmartSrv.exe [2010-2-5 137560] S3 TsUsbFlt;TsUsbFlt;C:\windows\System32\drivers\TsUsbFlt.sys [2011-6-22 59392] S3 WatAdminSvc;Windows Activation Technologies Service;C:\windows\System32\Wat\WatAdminSvc.exe [2011-6-22 1255736] S4 wlcrasvc;Windows Live Mesh remote connections service;C:\Program Files\Windows Live\Mesh\wlcrasvc.exe [2010-9-22 57184] . =============== Created Last 30 ================ . 2013-02-17 19:15:02 -------- d-----w- C:\Users\Janice\AppData\Roaming\SUPERAntiSpyware.com 2013-02-17 19:14:56 -------- d-----w- C:\ProgramData\SUPERAntiSpyware.com 2013-02-17 19:14:56 -------- d-----w- C:\Program Files\SUPERAntiSpyware 2013-02-15 22:20:38 -------- d-----w- C:\Users\Janice\AppData\Local\Programs 2013-02-14 04:37:12 996352 ----a-w- C:\Program Files\Common Files\Microsoft Shared\VGX\VGX.dll 2013-02-14 04:37:12 768000 ----a-w- C:\Program Files (x86)\Common Files\Microsoft Shared\VGX\VGX.dll 2013-02-14 04:36:24 46080 ----a-w- C:\windows\System32\atmlib.dll 2013-02-14 04:36:24 367616 ----a-w- C:\windows\System32\atmfd.dll 2013-02-14 04:36:24 34304 ----a-w- C:\windows\SysWow64\atmlib.dll 2013-02-14 04:36:24 295424 ----a-w- C:\windows\SysWow64\atmfd.dll 2013-02-14 02:37:54 424448 ----a-w- C:\windows\System32\KernelBase.dll 2013-02-14 02:29:47 5553512 ----a-w- C:\windows\System32\ntoskrnl.exe 2013-02-14 02:29:46 3967848 ----a-w- C:\windows\SysWow64\ntkrnlpa.exe 2013-02-14 02:29:46 3913064 ----a-w- C:\windows\SysWow64\ntoskrnl.exe 2013-02-14 02:29:05 3153408 ----a-w- C:\windows\System32\win32k.sys 2013-02-14 02:28:55 215040 ----a-w- C:\windows\System32\winsrv.dll 2013-02-14 02:28:54 7680 ----a-w- C:\windows\SysWow64\instnm.exe 2013-02-14 02:28:54 5120 ----a-w- C:\windows\SysWow64\wow32.dll 2013-02-14 02:28:54 25600 ----a-w- C:\windows\SysWow64\setup16.exe 2013-02-14 02:28:54 2048 ----a-w- C:\windows\SysWow64\user.exe 2013-02-14 02:28:54 14336 ----a-w- C:\windows\SysWow64\ntvdm64.dll 2013-02-14 02:28:43 288088 ----a-w- C:\windows\System32\drivers\FWPKCLNT.SYS 2013-02-14 02:28:43 1913192 ----a-w- C:\windows\System32\drivers\tcpip.sys 2013-02-13 19:39:00 17920 ----a-w- C:\windows\SysWow64\rpcnetp.dll 2013-02-13 19:38:24 17920 ----a-w- C:\windows\SysWow64\rpcnetp.exe 2013-01-23 21:55:47 -------- d-----w- C:\windows\System32\drivers\NISx64\1402010.016 . ==================== Find3M ==================== . 2013-02-17 19:28:39 17920 ----a-w- C:\windows\System32\rpcnetp.exe 2013-02-13 03:02:46 44544 ----a-w- C:\windows\SysWow64\agremove.exe 2013-01-09 01:19:09 2312704 ----a-w- C:\windows\System32\jscript9.dll 2013-01-09 01:12:03 1392128 ----a-w- C:\windows\System32\wininet.dll 2013-01-09 01:11:06 1494528 ----a-w- C:\windows\System32\inetcpl.cpl 2013-01-09 01:07:51 173056 ----a-w- C:\windows\System32\ieUnatt.exe 2013-01-09 01:07:47 599040 ----a-w- C:\windows\System32\vbscript.dll 2013-01-09 01:04:42 2382848 ----a-w- C:\windows\System32\mshtml.tlb 2013-01-08 22:11:21 1800704 ----a-w- C:\windows\SysWow64\jscript9.dll 2013-01-08 22:03:20 1129472 ----a-w- C:\windows\SysWow64\wininet.dll 2013-01-08 22:03:12 1427968 ----a-w- C:\windows\SysWow64\inetcpl.cpl 2013-01-08 21:59:02 142848 ----a-w- C:\windows\SysWow64\ieUnatt.exe 2013-01-08 21:58:29 420864 ----a-w- C:\windows\SysWow64\vbscript.dll 2013-01-08 21:56:23 2382848 ----a-w- C:\windows\SysWow64\mshtml.tlb 2013-01-04 04:43:21 44032 ----a-w- C:\windows\apppatch\acwow64.dll 2012-12-14 21:49:28 24176 ----a-w- C:\windows\System32\drivers\mbam.sys 2012-12-07 13:20:16 441856 ----a-w- C:\windows\System32\Wpc.dll 2012-12-07 13:15:31 2746368 ----a-w- C:\windows\System32\gameux.dll 2012-12-07 12:26:17 308736 ----a-w- C:\windows\SysWow64\Wpc.dll 2012-12-07 12:20:43 2576384 ----a-w- C:\windows\SysWow64\gameux.dll 2012-12-07 11:20:04 30720 ----a-w- C:\windows\System32\usk.rs 2012-12-07 11:20:03 43520 ----a-w- C:\windows\System32\csrr.rs 2012-12-07 11:20:03 23552 ----a-w- C:\windows\System32\oflc.rs 2012-12-07 11:20:01 45568 ----a-w- C:\windows\System32\oflc-nz.rs 2012-12-07 11:20:01 44544 ----a-w- C:\windows\System32\pegibbfc.rs 2012-12-07 11:20:01 20480 ----a-w- C:\windows\System32\pegi-fi.rs 2012-12-07 11:20:00 20480 ----a-w- C:\windows\System32\pegi-pt.rs 2012-12-07 11:19:59 20480 ----a-w- C:\windows\System32\pegi.rs 2012-12-07 11:19:58 46592 ----a-w- C:\windows\System32\fpb.rs 2012-12-07 11:19:57 40960 ----a-w- C:\windows\System32\cob-au.rs 2012-12-07 11:19:57 21504 ----a-w- C:\windows\System32\grb.rs 2012-12-07 11:19:57 15360 ----a-w- C:\windows\System32\djctq.rs 2012-12-07 11:19:56 55296 ----a-w- C:\windows\System32\cero.rs 2012-12-07 11:19:55 51712 ----a-w- C:\windows\System32\esrb.rs 2012-11-30 05:45:35 362496 ----a-w- C:\windows\System32\wow64win.dll 2012-11-30 05:45:35 243200 ----a-w- C:\windows\System32\wow64.dll 2012-11-30 05:45:35 13312 ----a-w- C:\windows\System32\wow64cpu.dll 2012-11-30 05:43:12 16384 ----a-w- C:\windows\System32\ntvdm64.dll 2012-11-30 04:53:59 274944 ----a-w- C:\windows\SysWow64\KernelBase.dll 2012-11-30 03:23:48 338432 ----a-w- C:\windows\System32\conhost.exe 2012-11-30 02:38:59 6144 ---ha-w- C:\windows\SysWow64\api-ms-win-security-base-l1-1-0.dll 2012-11-30 02:38:59 4608 ---ha-w- C:\windows\SysWow64\api-ms-win-core-threadpool-l1-1-0.dll 2012-11-30 02:38:59 3584 ---ha-w- C:\windows\SysWow64\api-ms-win-core-xstate-l1-1-0.dll 2012-11-30 02:38:59 3072 ---ha-w- C:\windows\SysWow64\api-ms-win-core-util-l1-1-0.dll 2012-11-23 03:13:57 68608 ----a-w- C:\windows\System32\taskhost.exe 2012-11-22 05:44:23 800768 ----a-w- C:\windows\System32\usp10.dll 2012-11-22 04:45:03 626688 ----a-w- C:\windows\SysWow64\usp10.dll . ============= FINISH: 7:21:50.87 =============== . UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG. IF REQUESTED, ZIP IT UP & ATTACH IT . DDS (Ver_2012-11-20.01) . Microsoft Windows 7 Home Premium Boot Device: \Device\HarddiskVolume1 Install Date: 6/21/2011 3:34:15 PM System Uptime: 2/18/2013 6:59:52 AM (1 hours ago) . Motherboard: TOSHIBA | | Portable PC Processor: Intel® Celeron® CPU 925 @ 2.30GHz | CPU | 2294/800mhz . ==== Disk Partitions ========================= . C: is FIXED (NTFS) - 221 GiB total, 179.405 GiB free. D: is CDROM () . ==== Disabled Device Manager Items ============= . Class GUID: {8ECC055D-047F-11D1-A537-0000F8753ED1} Description: Security Processor Loader Driver Device ID: ROOT\LEGACY_SPLDR\0000 Manufacturer: Name: Security Processor Loader Driver PNP Device ID: ROOT\LEGACY_SPLDR\0000 Service: spldr . ==== System Restore Points =================== . RP60: 12/12/2012 11:35:55 AM - Windows Update RP61: 12/20/2012 6:05:13 PM - Windows Update RP62: 1/9/2013 11:04:02 PM - Windows Update RP63: 1/10/2013 11:38:55 PM - Windows Update RP64: 2/12/2013 9:11:31 PM - Windows Update RP65: 2/12/2013 10:21:32 PM - Windows Update RP66: 2/13/2013 11:34:47 PM - Windows Update . ==== Installed Programs ====================== . Adobe Flash Player 10 Plugin Adobe Flash Player 11 ActiveX 64-bit Adobe Reader 9.3.4 Atheros Communications Inc.® AR81Family Gigabit/Fast Ethernet Driver Atheros Driver Installation Program Best Buy pc app Conexant HD Audio D3DX10 Google Chrome Google Toolbar for Internet Explorer Google Update Helper Intel® Graphics Media Accelerator Driver Intel® Matrix Storage Manager Java 6 Update 17 Junk Mail filter update Label@Once 1.0 Malwarebytes Anti-Malware version 1.70.0.1100 Mesh Runtime Microsoft .NET Framework 4 Client Profile Microsoft Application Error Reporting Microsoft Office 2010 Microsoft Silverlight Microsoft SQL Server 2005 Compact Edition [ENU] Microsoft Visual C++ 2005 Redistributable Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 MSVCRT MSVCRT_amd64 Norton Internet Security PlayReady PC Runtime amd64 PlayReady PC Runtime x86 Realtek USB 2.0 Card Reader Security Update for Microsoft .NET Framework 4 Client Profile (KB2446708) Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663) Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870) Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636) Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078) Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121) Security Update for Microsoft .NET Framework 4 Client Profile (KB2633870) Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351) Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368) Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368v2) Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405) Security Update for Microsoft .NET Framework 4 Client Profile (KB2686827) Security Update for Microsoft .NET Framework 4 Client Profile (KB2729449) Security Update for Microsoft .NET Framework 4 Client Profile (KB2737019) Security Update for Microsoft .NET Framework 4 Client Profile (KB2742595) Security Update for Microsoft .NET Framework 4 Client Profile (KB2789642) SUPERAntiSpyware Synaptics Pointing Device Driver Toshiba App Place TOSHIBA Application Installer TOSHIBA Assist Toshiba Book Place TOSHIBA Bulletin Board TOSHIBA Disc Creator TOSHIBA Hardware Setup TOSHIBA HDD/SSD Alert TOSHIBA Media Controller TOSHIBA Media Controller Plug-in TOSHIBA Quality Application TOSHIBA Recovery Media Creator TOSHIBA ReelTime TOSHIBA Service Station TOSHIBA Supervisor Password TOSHIBA Value Added Package ToshibaRegistration Update for Microsoft .NET Framework 4 Client Profile (KB2468871) Update for Microsoft .NET Framework 4 Client Profile (KB2533523) Update for Microsoft .NET Framework 4 Client Profile (KB2600217) Windows Live Communications Platform Windows Live Essentials Windows Live ID Sign-in Assistant Windows Live Installer Windows Live Language Selector Windows Live Mail Windows Live Mesh Windows Live Mesh ActiveX Control for Remote Connections Windows Live Messenger Windows Live MIME IFilter Windows Live Movie Maker Windows Live Photo Common Windows Live Photo Gallery Windows Live PIMT Platform Windows Live Remote Client Windows Live Remote Client Resources Windows Live Remote Service Windows Live Remote Service Resources Windows Live SOXE Windows Live SOXE Definitions Windows Live UX Platform Windows Live UX Platform Language Pack Windows Live Writer Windows Live Writer Resources . ==== Event Viewer Messages From Past Week ======== . 2/18/2013 7:21:48 AM, Error: Service Control Manager [7001] - The Computer Browser service depends on the Server service which failed to start because of the following error: The dependency service or group failed to start. 2/18/2013 7:00:31 AM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {9E175B6D-F52A-11D8-B9A5-505054503030} 2/18/2013 7:00:28 AM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {7D096C5F-AC08-4F1F-BEB7-5C22C517CE39} 2/18/2013 7:00:25 AM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service EventSystem with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF} 2/18/2013 7:00:20 AM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service ShellHWDetection with arguments "" in order to run the server: {DD522ACC-F821-461A-A407-50B198B896DC} 2/18/2013 7:00:18 AM, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: BHDrvx64 ccSet_NIS discache eeCtrl IDSVia64 SASDIFSV SASKUTIL spldr SRTSP SRTSPX SymIRON SymNetS Wanarpv6 2/17/2013 2:26:27 PM, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: BHDrvx64 SRTSP 2/17/2013 2:26:25 PM, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the Yahoo! Updater service to connect. 2/17/2013 2:26:25 PM, Error: Service Control Manager [7000] - The Yahoo! Updater service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion. 2/17/2013 2:26:01 PM, Error: SRTSP [4] - Error loading virus definitions. 2/17/2013 1:17:03 PM, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: BHDrvx64 ccSet_NIS discache eeCtrl IDSVia64 spldr SRTSP SRTSPX SymIRON SymNetS Wanarpv6 2/16/2013 4:33:20 PM, Error: Service Control Manager [7001] - The HomeGroup Provider service depends on the Function Discovery Provider Host service which failed to start because of the following error: The dependency service or group failed to start. 2/12/2013 10:05:09 PM, Error: Microsoft-Windows-WindowsUpdateClient [20] - Installation Failure: Windows failed to install the following update with error 0x80242016: Security Update for Windows 7 for x64-based Systems (KB2790655). 2/12/2013 10:05:09 PM, Error: Microsoft-Windows-WindowsUpdateClient [20] - Installation Failure: Windows failed to install the following update with error 0x80242016: Cumulative Security Update for Internet Explorer 9 for Windows 7 for x64-based Systems (KB2792100). 2/12/2013 10:03:33 PM, Error: Microsoft-Windows-WindowsUpdateClient [20] - Installation Failure: Windows failed to install the following update with error 0x80242016: Security Update for Windows 7 for x64-based Systems (KB2799494). 2/12/2013 10:03:33 PM, Error: Microsoft-Windows-WindowsUpdateClient [20] - Installation Failure: Windows failed to install the following update with error 0x80242016: Security Update for Windows 7 for x64-based Systems (KB2790113). 2/12/2013 10:03:33 PM, Error: Microsoft-Windows-WindowsUpdateClient [20] - Installation Failure: Windows failed to install the following update with error 0x80242016: Security Update for Windows 7 for x64-based Systems (KB2778344). 2/12/2013 10:03:33 PM, Error: Microsoft-Windows-WindowsUpdateClient [20] - Installation Failure: Windows failed to install the following update with error 0x80242016: Security Update for Microsoft .NET Framework 3.5.1 on Windows 7 and Windows Server 2008 R2 SP1 for x64-based Systems (KB2789645). 2/12/2013 10:03:33 PM, Error: Microsoft-Windows-WindowsUpdateClient [20] - Installation Failure: Windows failed to install the following update with error 0x80242016: Security Update for Internet Explorer 9 for Windows 7 for x64-based Systems (KB2797052). . ==== End Of File ===========================
  2. Hi Dale, I have been infected in the past and this forum has helped tremendously. However, this time MWB did not detect a virus so I was checking first to make sure there isn't a setting that I am missing on my PC or elsewhere. I guess that since I can connect in safe mode, it's most likely not a setting, correct? Thanks, Jim
  3. hi - my toshiba will not connect to the internet. malewarebytes shows no viruses. i can only connect in safe mode with networking. Is there some setting? I have been able to connect successfully in the past. i plugged the cable directly to the laptop but still could not connect. Can you help? Jim
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