HELP !

[Near]

My computer infected by Rootkit.Sirefef.Win32.gen

That can't be removed by Malware bytes Anti malware

how to remove that malware ?

[daledoc1]

Hello and welcome to MBAM forum, Near:

Sorry to hear you might be infected.

We cannot work on malware removal in this section of the forums, so please read below for assistance with cleaning your system.

IMPORTANT: Please do NOT use any temporary file cleaners unless instructed to do so - they can cause data loss, making it hard to recover your system.

There are some excellent, self-help tutorials on getting MBAM to run on an infected system in the FAQ: HERE.

IF YOU PREFER EXPERT ASSISTANCE WITH MALWARE REMOVAL, PLEASE CHOOSE ONE OF THE FOLLOWING 3 OPTIONS:

OPTION 1: Free, one-on-one, expert assistance in the Malware Removal Forum.

OPTION 2: For paid users of MBAM PRO, free, one-on-one, expert assistance from MBAM support.

OPTION 3: Fee-based, one-on-one, expert assistance from Premium Support.

OPTION 1:

• Please print out, read and carefully follow the instructions in the "I'm Infected - What Do I Do Now?" article.
  
• If the infection has so crippled the computer that you cannot complete some or all of the steps, then just do the best you can and start a new topic as described below.
  

• Then please start a new post in the Malware Removal Forum.
  
• When starting your new post, please note the following:
  
• Please do NOT post in a topic started by someone else, even if their problem sounds similar.
  
• Please COPY/PASTE the requested logs into your post, rather than attaching them.
  
• Under options, please be sure to select "track this topic" and "immediate email notification", so you'll know when a helper responds.
  

• An authorized, trained malware expert will provide free, one-on-one assistance as soon as one becomes available.
  

• Please be patient - it may be 48 hours or more before a helper can assist you, especially when the forum is very busy.
  
• Please do NOT "bump" your topic or reply back to it for at least 48 hours.
  
• Doing so may cause your topic to be overlooked, as it will appear that you are already being helped.
  

OPTION 2:

If you are a paid user of MBAM PRO and would like support via the helpdesk, please contact them here.

OPTION 3:

If you prefer the Malwarebytes Premium Services (comprehensive solutions to all your computer support needs – from installation and set-up to troubleshooting and tune-ups), please go to the Premium Support site here.

Please be patient – someone will assist you as soon as possible.

Thank you very much,

daledoc1

[Maurice Naggar]

@Near

The Sirefef family can also be ZeroAccess rootkit, and it takes more than MBAM to cure, IF a cure is possible.

Either do as Daledoc1 suggests right away

or

IF you have a disk-mirror-image backup of system from before this infection first showed, then revert your system back from that mirror-image-backup.

otherwise, get expert guided help a.s.a.p.

Do not do it by yourself.