Web browser is "losing connection", or becomes extremelly slow.

[lordkain]

Hello,

 

I started having issues on Windows Vista 32bit with Internet Explorer 9. It started exactly the same day when I upgraded to MBAM 2, and MBAE 10.0.1000. Few times in a day while browsing, the browser just stop loading any website / or becomes extremely slow... and load after very many seconds or minutes (or never...) The browser itself is working, internet too and all services using internet, but browser just won't load any website, the circle just keeps moving, but nothing...

 

It works again if I restart the browser, pages load normally again. (Sometimes I don't have to restart the browser and it will automatically work later again).

 

(Oh hell, it's happening again right now...) I unistalled MBAE yesterday to test it. So it's not MBAE causing it... I'll revert to previous version of MBAM and I will see. I have MBAM PREMIUM, and I used clean uninstall with that mbam-clean.exe you provide.

 

Looks like the browser is going crazy exactly when MBAM updates itself to new database version, or around 10 minutes after update. But that's just guess.

 

Also another bug, the MBAM tray icon sometimes isn't in tray bar, + MBAM updater doesn't notifiy that it updated itself (even when it's checked)

 

+ MBAE doesn't work on my Windows 7 64bit laptop. I uninstalled last version, deleted MBAE program files, restarted computer and installed new version, it said I have to restart computer again so the upgrade procces can be completed (???) I didn't get this on Windows Vista.

 

MBAE won't boot up after PC restart, (mbae.exe isn't in processes) and when I try to run it, it appears in services, but after few minutes / seconds (it's random). It says the Malwarebytes Anti-Exploit procces / or protection isn't running and will be terminated, so the mbae.exe is gone from services.

 

(Maybe MBAE works, but I have to start the protection of it?) But I can't ever see its icon in tray bar.

 

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Anyway, I saw somewhere on this forum, some guy talked about how MBAM 2 slowed down his internet browser.

 

I'm going to revert to older version of MBAM and see if MBAM 2 is the cause.

 

Thank you, and sorry if I made a lot of mistakes in my english.

 

Btw that Windows 7 laptop isn't mine, so I can't test it much. I just maintain it.

[lordkain]

Sorry if there's edit button, but I can't see it.

 

Anyway, I did more testing. I was watching MBAM database version every few minutes, and I catched MBAM updating, after 1 minute of that update, browser is dead again... I have 3 tabs opened now, TAB 1 dead, website won't load at all, new tabs websites won't load at all too... Until I restart iexplore.exe, it will work again. (only TAB 2 and TAB 3 works for some reason right now).

 

Now I 95% believe that MBAM 2 do that, after updates. 1-10 minutes delay.

 

+ It all started that day I updated, I also used clean install using mbam-clean.exe

 

What's going on?!

 

I'm going to revert back to 1.75 and test it day or two, if that problem won't occur using version 1.75, it's definitely MBAM 2 doing that. :/

[lordkain]

Well... Not a single issue on 1.75.0.1300.

 

Is anyone gonna reply?

 

I hope this will get fixed.

[John L. Galt]

Your posting all over the forums, and it is hard to keep up with what is going on.

 

1. Please keep reports in one forum on one particular software.  You can use MBAM  help forums for reporting issues with MBAE, and vice versa - they are separated into individual forums for a reason.
2. We need a lot more information than just OS and MBAM version and browser version.  I believe that staff will come in and ask you to run the FRST tool after resinstalling MBAM 2.0so they can determine what is going on.

Now, hold tight, with the release of MBAM 2.0 the number of threads in this forum alone have gone up, so it may take a bit of time for a response.

 

And again, please keep this thread for onlyyour MBAM 2.0 issues.  Please report MBAE issue in the MBAE forum.

[Deke40]

I have the same OS and am running the PRO version with the same problems.  Was giving it some time to see if something changed.

 

Switched back to the older version 1.75.0.1300 today and my system is back to normal.

 

I was getting lots of about.blank pages and anytime I opened a page twice it would open as normal.

 

Will keep and eye on this topic to see if anything comes up.

[Firefox]

Deke40 please start your own topic so that we can work with you one on one, mainly because everyone's computer is different, and not to conflict with the original poster instructions...

 

thanks for understanding...

[xray1]

I to have been experiencing blank pages, failure to connect and slow web response after the mbam 2 update.

 

I turned off AVG just to make sure it was NOT the AVG anti-virus, but it seems that it is a mbam 2 issue.

 

Anyone figure how to speed up and stabilize the browsing experience with 2.0?

 

Thanks,

Jaime Guerra

[Firefox]

I to have been experiencing blank pages, failure to connect and slow web response after the mbam 2 update.

 

I turned off AVG just to make sure it was NOT the AVG anti-virus, but it seems that it is a mbam 2 issue.

 

Anyone figure how to speed up and stabilize the browsing experience with 2.0?

 

Thanks,

Jaime Guerra

As everyone's computer is different, its best to start your own topic HERE and post the required logs so that someone can assist you... Thanks for understanding...

Please read the following topic Diagnostic Logs and post back the logs when ready and we'll see if we can determine what's going on.