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Program freezing when starting


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Im an IT company servicing a customers network.  They have had problems getting put on blacklist with their email accounts sporatically. I had the owner purchase one copy of malwarebytes full version for one computer running windows 7 a little over a year ago because of malware infection problems and it has work just fine.  So, I convinced him to purchase Malwarebytes for 11 other computes.  All the windows 7 computers have had no problems and I have 2 XP computers so far having no problems.  However, I do have issues on computers running XP.  They have a dos program that they run from a shortcut that is located in a folder on the server.  The folder is mapped to their computers and a shortcut to the exe file is copied to their computer.  When this program is initiated it freezes the computer and the only way to get access back is to turn it off or wait a very long time and it finally comes up. During this time you cannot do anything on the computer.  If I uninstalled Malwarebytes I had no problems starting the program.  So, I reinstalled Malwarebytes and found the folders associated with this program and put it in the ignore list. These folders are located on mapped drives so I added these drives to the ignore list.  Seemed to have resolve the issue.  However I returned a week later and they had to stop Malwarebytes on these 5 computes because of the same issue.  I also had to add the trendmicro folders to the ignore list because it was stopping its realtime scan also.  That seems to be ok.  All computers have TrendMicro program version 16.2.7516.  Im not sure what else to add to the ignore list or if there is something else that can be done.  I added Malwarebytes because the customer is having issue with their email accounts being put on blacklist and thought this might help resolve some of that.  Have never had any issue with the free version or the version we purchased for the aboved mentioned computer and it has help it tremendously.  Please help. Attached are some files I ran after looking at some similar issues on here.

attach.txt

CheckResults.txt

dds.txt

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Hello and :welcome:

First off it seems like you are using consumer versions of Malwarebytes on business computers. Malwarebytes on business computers need to by licensed differently and require yearly licenses. You will have to contact Malwarebytes Business Sales to get the licensing converted to the right license.

As your statement seems to indicate that this is a business you can either try posting in the Malwarebytes Business Support section of the forum => HERE <= or please contact corporate support and they will assist you with this.

You can also fill out this form located => RIGHT HERE <= and someone from corporate support will get in contact with you.

Also make sure you have malwarebytes.org and salesforce.com in your Safe Sender list in email.


In order to assist you better please provide the following information when contacting them.


Cleverbridge Order Reference Number:
Organization name:
Approved Contact name:


If you no longer have access to the order number you can contact Cleverbridge to obtain information about your order.

Cleverbridge customer service

Thank you

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