MB Premium installation fails on Netbook XPsp3

[VicJoseph]

I bought MB Premium and installed it on my desktop computer. Now I have made several failed attempts to get it installed on a Samsung NC20 Netbook (Windows XPsp3). I took the following steps:

 

1. uninstalled a previous non-functioning MB installation.

2. copied the file mbam_premium.exe to the netbook's solid-state hard disk

3. tried to disable Avast anti-virus (but couldn't find how to do it).

4. running the exe produced the following error message:

 

     Internal error. Expression error 'Runtime Error (at 57:177). External exception E06D 7363.

 

5. installation continued with the same error message occurring at least once more.

6. installation terminated with:

     

      Runtime Error (at 49.252). External exception E06D 7363.

 

7. attempts to launch MB failed with a Windows Error:

 

      AppName mbam.exe AppVer. 1.0.0.50  ModName: msvcr100.dll

      ModVewr: 10.0.40219.325.  Offset: 0008d6fd

 

8. previous attempts at installation produced similar errors but I was able to open Chameleon afterwards. Every Chaneleon test I tried showed these errors:

 

        Response from update: Failed to start the update

 

        then

 

        MalwareBytes Anti-Malware has terminated -- unable to start the scan.

 

I hope someone here can help me resolve this problem.

 

Vic

[Firefox]

Sometimes a clean install may correct the issue you are having, let’s try that first and see if that helps.

Please go the following pinned topic located ==> HERE <== and let us know if this corrects the issue for you or not.

[VicJoseph]

Thanks very much FireFox. The procedure you linked to and mbam-clean.exe did the trick!

[AdvancedSetup]

Great, glad that took care of it Vic and thanks for the follow-up reply.  I'll go ahead then and close your topic now.

 

Take care