Getting BSOD with error "BAD_POOL_HEADER" ever since upgrading to Premium

Cole119 · April 10, 2014

I made this post in the Help forum and was ask to post in this forum for assistance. Basically, my computer has been crashing with the error "BAD_POOL_HEADER" ever since I upgraded to Malwarebytes Anti-Malware Premium 2 days ago.

Looks like my post was too long after pasting the 2 logs into this post so I just attached the FRST.txt and Addition.txt.

I'm fairly certain I'm not infected since I ran a Threat scan this morning and it came up clean. These problems didn't start until I upgraded to Premium 2 days ago. The WhoCrashed program I ran has led me to believe Malwarebytes Web Access Control is causing my crashes somehow, but I can't be sure.

FRST.txt

Addition.txt

AdvancedSetup · April 20, 2014

Sorry for the delay. Please read the following and post back the logs when ready.

General P2P/Piracy Warning:

If you're using
Peer 2 Peer
software such as
uTorrent, BitTorrent
or similar you must either fully uninstall them or completely disable them from running while being assisted here.

Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.

If you have
illegal/cracked software, cracks, keygens etc
. on the system, please remove or uninstall them now and read the policy on
Piracy
.

Before we proceed further, please read all of the following instructions carefully.
If there is anything that you do not understand kindly ask before proceeding.
If needed please print out these instructions.

Please do not post logs using CODE, QUOTE, or FONT tags. Just paste them as direct text.
If the log is too large then you can use attachments by clicking on the More Reply Options button.
Please enable your system to show hidden files: How to see hidden files in Windows
Make sure you're subscribed to this topic:
- Click on the Follow This Topic Button (at the top right of this page), make sure that the Receive notification box is checked and that it is set to Instantly
[*]Removing malware can be unpredictable...It is unlikely but things can go very wrong! Please make sure you Backup all files that cannot be replaced if something were to happen. You can copy them to a CD/DVD, external drive or a pen drive [*]Please don't run any other scans, download, install or uninstall any programs unless requested by me while I'm working with you. [*]The removal of malware is not instantaneous, please be patient. Often we are also on a different Time Zone. [*]Perform everything in the correct order. Sometimes one step requires the previous one. [*]If you have any problems while following my instructions, Stop there and tell me the exact nature of the issue. [*]You can check here if you're not sure if your computer is 32-bit or 64-bit [*]Please disable your antivirus while running any requested scanners so that they do not interfere with the scanners. [*]When we are done, I'll give you instructions on how to cleanup all the tools and logs [*]Please stick with me until I give you the "all clear" and Please don't waste my time by leaving before that. [*]Your topic will be closed if you haven't replied within 3 days [*](If I have not responded within 24 hours, please send me a Private Message as a reminder)

STEP 0
RKill is a program that was developed at BleepingComputer.com that attempts to terminate known malware processes
so that your normal security software can then run and clean your computer of infections.
When RKill runs it will kill malware processes and then removes incorrect executable associations and fixes policies
that stop us from using certain tools. When finished it will display a log file that shows the processes that were
terminated while the program was running.

As RKill only terminates a program's running process, and does not delete any files, after running it you should not reboot
your computer as any malware processes that are configured to start automatically will just be started again.
Instead, after running RKill you should immediately scan your computer using the requested scans I've included.

Please download Rkill by Grinler from one of the links below and save it to your desktop.

Link 1

Link 2

On Windows XP double-click on the Rkill desktop icon to run the tool.
On Windows Vista/Windows 7 or 8, right-click on the Rkill desktop icon and select Run As Administrator
A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
If not, delete the file, then download and use the one provided in Link 2.
If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
If the tool does not run from any of the links provided, please let me know.
Do not reboot the computer, you will need to run the application again.

STEP 01
Backup the Registry:
Modifying the Registry can create unforeseen problems, so it always wise to create a backup before doing so.

Please download ERUNT from one of the following links: Link1 | Link2 | Link3
ERUNT (Emergency Recovery Utility NT) is a free program that allows you to keep a complete backup of your registry and restore it when needed.
Double click on erunt-setup.exe to Install ERUNT by following the prompts.
NOTE: Do not choose to allow ERUNT to add an Entry to the Startup folder. Click NO.
Start ERUNT either by double clicking on the desktop icon or choosing to start the program at the end of the setup process.
Choose a location for the backup.
- Note: the default location is C:\Windows\ERDNT which is acceptable.
[*]Make sure that at least the first two check boxes are selected. [*]Click on OK [*]Then click on YES to create the folder. [*]Note: if it is necessary to restore the registry, open the backup folder and start ERDNT.exe

STEP 02
Please run a Quick Scan with Malwarebytes
Open up Malwarebytes > Settings Tab > Scanner Settings > Under action for PUP > Select: Show in Results List and Check for removal.
Please Update and run a Quick Scan with Malwarebytes Anti-Malware, post back the report.
Make sure that everything is checked, and click Remove Selected if anything is found.

STEP 03
Please download RogueKiller and save it to your desktop.

You can check here if you're not sure if your computer is 32-bit or 64-bit

RogueKiller 32-bit | RogueKiller 64-bit
Quit all running programs.
For Windows XP, double-click to start.
For Vista,Windows 7/8, Right-click on the program and select Run as Administrator to start and when prompted allow it to run.
Read and accept the EULA (End User Licene Agreement)
Click Scan to scan the system.
When the scan completes Close the program > Don't Fix anything!
Don't run any other options, they're not all bad!!
Post back the report which should be located on your desktop.

Thanks

Cole119 · April 20, 2014

RKill report:

Rkill 2.6.5 by Lawrence Abrams (Grinler)

http://www.bleepingcomputer.com/

More Information about Rkill can be found at this link:

http://www.bleepingcomputer.com/forums/topic308364.html

Program started at: 04/19/2014 10:52:08 PM in x64 mode.

Windows Version: Windows 8.1 Pro

Checking for Windows services to stop:

* No malware services found to stop.

Checking for processes to terminate:

* No malware processes found to kill.

Checking Registry for malware related settings:

* No issues found in the Registry.

Resetting .EXE, .COM, & .BAT associations in the Windows Registry.

Performing miscellaneous checks:

* No issues found.

Checking Windows Service Integrity:

* E1G60 [Missing Service]

Searching for Missing Digital Signatures:

* No issues found.

Checking HOSTS File:

* No issues found.

Program finished at: 04/19/2014 10:52:13 PM

Execution time: 0 hours(s), 0 minute(s), and 5 seconds(s)

Malwarebytes Scan Report:

Malwarebytes Anti-Malware

www.malwarebytes.org

Scan Date: 4/19/2014

Scan Time: 11:01:25 PM

Logfile: mbam.txt

Administrator: Yes

Version: 2.00.1.1004

Malware Database: v2014.04.20.01

Rootkit Database: v2014.03.27.01

License: Premium

Malware Protection: Enabled

Malicious Website Protection: Disabled

Chameleon: Disabled

OS: Windows 8.1

CPU: x64

File System: NTFS

User: Cole

Scan Type: Threat Scan

Result: Completed

Objects Scanned: 264936

Time Elapsed: 3 min, 20 sec

Memory: Enabled

Startup: Enabled

Filesystem: Enabled

Archives: Enabled

Rootkits: Disabled

Shuriken: Enabled

PUP: Warn

PUM: Enabled

Processes: 0

(No malicious items detected)

Modules: 0

(No malicious items detected)

Registry Keys: 0

(No malicious items detected)

Registry Values: 0

(No malicious items detected)

Registry Data: 0

(No malicious items detected)

Folders: 0

(No malicious items detected)

Files: 0

(No malicious items detected)

Physical Sectors: 0

(No malicious items detected)

(end)

RogueKiller Report:

RogueKiller V8.8.15 _x64_ [Mar 27 2014] by Adlice Software

mail : http://www.adlice.com/contact/

Feedback : http://forum.adlice.com

Website : http://www.adlice.com/softwares/roguekiller/

Blog : http://www.adlice.com

Operating System : Windows 8.1 (6.3.9200 ) 64 bits version

Started in : Normal mode

User : Cole [Admin rights]

Mode : Scan -- Date : 04/19/2014 23:05:36

| ARK || FAK || MBR |

¤¤¤ Bad processes : 0 ¤¤¤

¤¤¤ Registry Entries : 2 ¤¤¤

[HJ DESK][PUM] HKLM\[...]\NewStartPanel : {59031a47-3f72-44a7-89c5-5595fe6b30ee} (1) -> FOUND

[HJ DESK][PUM] HKLM\[...]\NewStartPanel : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> FOUND

¤¤¤ Scheduled tasks : 0 ¤¤¤

¤¤¤ Startup Entries : 1 ¤¤¤

[Cole][sUSP PATH] Telegram.lnk : C:\Users\Cole\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\Telegram.lnk @C:\Users\Cole\AppData\Roaming\TELEGR~1\Telegram.exe -autostart [-][-] -> FOUND

¤¤¤ Web browsers : 0 ¤¤¤

¤¤¤ Browser Addons : 0 ¤¤¤

¤¤¤ Particular Files / Folders: ¤¤¤

¤¤¤ Driver : [NOT LOADED 0x0] ¤¤¤

[Address] EAT @explorer.exe (DllCanUnloadNow) : DUI70.dll -> HOOKED (C:\WINDOWS\SYSTEM32\dwmapi.dll @ 0x7B65274C)

[Address] EAT @explorer.exe (DllGetClassObject) : DUI70.dll -> HOOKED (C:\WINDOWS\SYSTEM32\dwmapi.dll @ 0x7B654984)

[Address] EAT @explorer.exe (DwmAttachMilContent) : DUI70.dll -> HOOKED (C:\WINDOWS\SYSTEM32\dwmapi.dll @ 0x7B658180)

[Address] EAT @explorer.exe (DwmDefWindowProc) : DUI70.dll -> HOOKED (C:\WINDOWS\SYSTEM32\dwmapi.dll @ 0x7B652C30)

[Address] EAT @explorer.exe (DwmDetachMilContent) : DUI70.dll -> HOOKED (C:\WINDOWS\SYSTEM32\dwmapi.dll @ 0x7B658180)

[Address] EAT @explorer.exe (DwmEnableBlurBehindWindow) : DUI70.dll -> HOOKED (C:\WINDOWS\SYSTEM32\dwmapi.dll @ 0x7B652A70)

[Address] EAT @explorer.exe (DwmEnableComposition) : DUI70.dll -> HOOKED (C:\WINDOWS\SYSTEM32\dwmapi.dll @ 0x7B65C60C)

[Address] EAT @explorer.exe (DwmEnableMMCSS) : DUI70.dll -> HOOKED (C:\WINDOWS\SYSTEM32\dwmapi.dll @ 0x7B653788)

[Address] EAT @explorer.exe (DwmExtendFrameIntoClientArea) : DUI70.dll -> HOOKED (C:\WINDOWS\SYSTEM32\dwmapi.dll @ 0x7B652DC0)

[Address] EAT @explorer.exe (DwmFlush) : DUI70.dll -> HOOKED (C:\WINDOWS\SYSTEM32\dwmapi.dll @ 0x7B6526C0)

[Address] EAT @explorer.exe (DwmGetColorizationColor) : DUI70.dll -> HOOKED (C:\WINDOWS\SYSTEM32\dwmapi.dll @ 0x7B65C118)

[Address] EAT @explorer.exe (DwmGetCompositionTimingInfo) : DUI70.dll -> HOOKED (C:\WINDOWS\SYSTEM32\dwmapi.dll @ 0x7B651D40)

[Address] EAT @explorer.exe (DwmGetGraphicsStreamClient) : DUI70.dll -> HOOKED (C:\WINDOWS\SYSTEM32\dwmapi.dll @ 0x7B658180)

[Address] EAT @explorer.exe (DwmGetGraphicsStreamTransformHint) : DUI70.dll -> HOOKED (C:\WINDOWS\SYSTEM32\dwmapi.dll @ 0x7B658180)

[Address] EAT @explorer.exe (DwmGetTransportAttributes) : DUI70.dll -> HOOKED (C:\WINDOWS\SYSTEM32\dwmapi.dll @ 0x7B65C8B0)

[Address] EAT @explorer.exe (DwmGetWindowAttribute) : DUI70.dll -> HOOKED (C:\WINDOWS\SYSTEM32\dwmapi.dll @ 0x7B651010)

[Address] EAT @explorer.exe (DwmInvalidateIconicBitmaps) : DUI70.dll -> HOOKED (C:\WINDOWS\SYSTEM32\dwmapi.dll @ 0x7B656308)

[Address] EAT @explorer.exe (DwmIsCompositionEnabled) : DUI70.dll -> HOOKED (C:\WINDOWS\SYSTEM32\dwmapi.dll @ 0x7B6511B0)

[Address] EAT @explorer.exe (DwmModifyPreviousDxFrameDuration) : DUI70.dll -> HOOKED (C:\WINDOWS\SYSTEM32\dwmapi.dll @ 0x7B65D050)

[Address] EAT @explorer.exe (DwmQueryThumbnailSourceSize) : DUI70.dll -> HOOKED (C:\WINDOWS\SYSTEM32\dwmapi.dll @ 0x7B656F34)

[Address] EAT @explorer.exe (DwmRegisterThumbnail) : DUI70.dll -> HOOKED (C:\WINDOWS\SYSTEM32\dwmapi.dll @ 0x7B6569A8)

[Address] EAT @explorer.exe (DwmRenderGesture) : DUI70.dll -> HOOKED (C:\WINDOWS\SYSTEM32\dwmapi.dll @ 0x7B657CEC)

[Address] EAT @explorer.exe (DwmSetDxFrameDuration) : DUI70.dll -> HOOKED (C:\WINDOWS\SYSTEM32\dwmapi.dll @ 0x7B65D050)

[Address] EAT @explorer.exe (DwmSetIconicLivePreviewBitmap) : DUI70.dll -> HOOKED (C:\WINDOWS\SYSTEM32\dwmapi.dll @ 0x7B65D1CC)

[Address] EAT @explorer.exe (DwmSetIconicThumbnail) : DUI70.dll -> HOOKED (C:\WINDOWS\SYSTEM32\dwmapi.dll @ 0x7B65D558)

[Address] EAT @explorer.exe (DwmSetPresentParameters) : DUI70.dll -> HOOKED (C:\WINDOWS\SYSTEM32\dwmapi.dll @ 0x7B65D050)

[Address] EAT @explorer.exe (DwmSetWindowAttribute) : DUI70.dll -> HOOKED (C:\WINDOWS\SYSTEM32\dwmapi.dll @ 0x7B6510E8)

[Address] EAT @explorer.exe (DwmShowContact) : DUI70.dll -> HOOKED (C:\WINDOWS\SYSTEM32\dwmapi.dll @ 0x7B653A90)

[Address] EAT @explorer.exe (DwmTetherContact) : DUI70.dll -> HOOKED (C:\WINDOWS\SYSTEM32\dwmapi.dll @ 0x7B65CB1C)

[Address] EAT @explorer.exe (DwmTransitionOwnedWindow) : DUI70.dll -> HOOKED (C:\WINDOWS\SYSTEM32\dwmapi.dll @ 0x7B65DBD8)

[Address] EAT @explorer.exe (DwmUnregisterThumbnail) : DUI70.dll -> HOOKED (C:\WINDOWS\SYSTEM32\dwmapi.dll @ 0x7B65677C)

[Address] EAT @explorer.exe (DwmUpdateThumbnailProperties) : DUI70.dll -> HOOKED (C:\WINDOWS\SYSTEM32\dwmapi.dll @ 0x7B653A10)

[Address] EAT @explorer.exe (DwmpAllocateSecurityDescriptor) : DUI70.dll -> HOOKED (C:\WINDOWS\SYSTEM32\dwmapi.dll @ 0x7B652320)

[Address] EAT @explorer.exe (DwmpDxGetWindowSharedSurface) : DUI70.dll -> HOOKED (C:\WINDOWS\SYSTEM32\dwmapi.dll @ 0x7B655FE0)

[Address] EAT @explorer.exe (DwmpDxUpdateWindowSharedSurface) : DUI70.dll -> HOOKED (C:\WINDOWS\SYSTEM32\dwmapi.dll @ 0x7B657710)

[Address] EAT @explorer.exe (DwmpDxgiIsThreadDesktopComposited) : DUI70.dll -> HOOKED (C:\WINDOWS\SYSTEM32\dwmapi.dll @ 0x7B653760)

[Address] EAT @explorer.exe (DwmpFreeSecurityDescriptor) : DUI70.dll -> HOOKED (C:\WINDOWS\SYSTEM32\dwmapi.dll @ 0x7B6522E4)

[Address] EAT @explorer.exe (DwmpRenderFlick) : DUI70.dll -> HOOKED (C:\WINDOWS\SYSTEM32\dwmapi.dll @ 0x7B65CE70)

[Address] EAT @explorer.exe (AsyncGetClassBits) : MrmCoreR.dll -> HOOKED (C:\WINDOWS\system32\urlmon.dll @ 0x758B70B0)

[Address] EAT @explorer.exe (AsyncInstallDistributionUnit) : MrmCoreR.dll -> HOOKED (C:\WINDOWS\system32\urlmon.dll @ 0x758B7210)

[Address] EAT @explorer.exe (BindAsyncMoniker) : MrmCoreR.dll -> HOOKED (C:\WINDOWS\system32\urlmon.dll @ 0x758A1F90)

[Address] EAT @explorer.exe (CDLGetLongPathNameA) : MrmCoreR.dll -> HOOKED (C:\WINDOWS\system32\urlmon.dll @ 0x758B78D0)

[Address] EAT @explorer.exe (CDLGetLongPathNameW) : MrmCoreR.dll -> HOOKED (C:\WINDOWS\system32\urlmon.dll @ 0x758B78E8)

[Address] EAT @explorer.exe (CORPolicyProvider) : MrmCoreR.dll -> HOOKED (C:\WINDOWS\system32\urlmon.dll @ 0x758A1674)

[Address] EAT @explorer.exe (CoGetClassObjectFromURL) : MrmCoreR.dll -> HOOKED (C:\WINDOWS\system32\urlmon.dll @ 0x758B73FC)

[Address] EAT @explorer.exe (CoInstall) : MrmCoreR.dll -> HOOKED (C:\WINDOWS\system32\urlmon.dll @ 0x758B7460)

[Address] EAT @explorer.exe (CoInternetCanonicalizeIUri) : MrmCoreR.dll -> HOOKED (C:\WINDOWS\system32\urlmon.dll @ 0x75865660)

[Address] EAT @explorer.exe (CoInternetCombineIUri) : MrmCoreR.dll -> HOOKED (C:\WINDOWS\system32\urlmon.dll @ 0x758680A0)

[Address] EAT @explorer.exe (CoInternetCombineUrl) : MrmCoreR.dll -> HOOKED (C:\WINDOWS\system32\urlmon.dll @ 0x758546A4)

[Address] EAT @explorer.exe (CoInternetCombineUrlEx) : MrmCoreR.dll -> HOOKED (C:\WINDOWS\system32\urlmon.dll @ 0x758543C0)

[Address] EAT @explorer.exe (CoInternetCompareUrl) : MrmCoreR.dll -> HOOKED (C:\WINDOWS\system32\urlmon.dll @ 0x758A5280)

[Address] EAT @explorer.exe (CoInternetCreateSecurityManager) : MrmCoreR.dll -> HOOKED (C:\WINDOWS\system32\urlmon.dll @ 0x75821EE0)

[Address] EAT @explorer.exe (CoInternetCreateZoneManager) : MrmCoreR.dll -> HOOKED (C:\WINDOWS\system32\urlmon.dll @ 0x75830810)

[Address] EAT @explorer.exe (CoInternetFeatureSettingsChanged) : MrmCoreR.dll -> HOOKED (C:\WINDOWS\system32\urlmon.dll @ 0x758E0284)

[Address] EAT @explorer.exe (CoInternetGetProtocolFlags) : MrmCoreR.dll -> HOOKED (C:\WINDOWS\system32\urlmon.dll @ 0x758A537C)

[Address] EAT @explorer.exe (CoInternetGetSecurityUrl) : MrmCoreR.dll -> HOOKED (C:\WINDOWS\system32\urlmon.dll @ 0x758A53D0)

[Address] EAT @explorer.exe (CoInternetGetSecurityUrlEx) : MrmCoreR.dll -> HOOKED (C:\WINDOWS\system32\urlmon.dll @ 0x75869CD0)

[Address] EAT @explorer.exe (CoInternetGetSession) : MrmCoreR.dll -> HOOKED (C:\WINDOWS\system32\urlmon.dll @ 0x75822460)

[Address] EAT @explorer.exe (CoInternetIsFeatureEnabled) : MrmCoreR.dll -> HOOKED (C:\WINDOWS\system32\urlmon.dll @ 0x75868DC0)

[Address] EAT @explorer.exe (CoInternetIsFeatureEnabledForIUri) : MrmCoreR.dll -> HOOKED (C:\WINDOWS\system32\urlmon.dll @ 0x758651B8)

[Address] EAT @explorer.exe (CoInternetIsFeatureEnabledForUrl) : MrmCoreR.dll -> HOOKED (C:\WINDOWS\system32\urlmon.dll @ 0x75861820)

[Address] EAT @explorer.exe (CoInternetIsFeatureZoneElevationEnabled) : MrmCoreR.dll -> HOOKED (C:\WINDOWS\system32\urlmon.dll @ 0x758A586C)

[Address] EAT @explorer.exe (CoInternetParseIUri) : MrmCoreR.dll -> HOOKED (C:\WINDOWS\system32\urlmon.dll @ 0x758556A8)

[Address] EAT @explorer.exe (CoInternetParseUrl) : MrmCoreR.dll -> HOOKED (C:\WINDOWS\system32\urlmon.dll @ 0x75831490)

[Address] EAT @explorer.exe (CoInternetQueryInfo) : MrmCoreR.dll -> HOOKED (C:\WINDOWS\system32\urlmon.dll @ 0x75867C50)

[Address] EAT @explorer.exe (CoInternetSetFeatureEnabled) : MrmCoreR.dll -> HOOKED (C:\WINDOWS\system32\urlmon.dll @ 0x758A5AF4)

[Address] EAT @explorer.exe (CompareSecurityIds) : MrmCoreR.dll -> HOOKED (C:\WINDOWS\system32\urlmon.dll @ 0x7583D1A4)

[Address] EAT @explorer.exe (CompatFlagsFromClsid) : MrmCoreR.dll -> HOOKED (C:\WINDOWS\system32\urlmon.dll @ 0x75864044)

[Address] EAT @explorer.exe (CopyBindInfo) : MrmCoreR.dll -> HOOKED (C:\WINDOWS\system32\urlmon.dll @ 0x758B3020)

[Address] EAT @explorer.exe (CopyStgMedium) : MrmCoreR.dll -> HOOKED (C:\WINDOWS\system32\urlmon.dll @ 0x7582BA0C)

[Address] EAT @explorer.exe (CreateAsyncBindCtx) : MrmCoreR.dll -> HOOKED (C:\WINDOWS\system32\urlmon.dll @ 0x758786C0)

[Address] EAT @explorer.exe (CreateAsyncBindCtxEx) : MrmCoreR.dll -> HOOKED (C:\WINDOWS\system32\urlmon.dll @ 0x75863D14)

[Address] EAT @explorer.exe (CreateFormatEnumerator) : MrmCoreR.dll -> HOOKED (C:\WINDOWS\system32\urlmon.dll @ 0x758468E0)

[Address] EAT @explorer.exe (CreateIUriBuilder) : MrmCoreR.dll -> HOOKED (C:\WINDOWS\system32\urlmon.dll @ 0x75823660)

[Address] EAT @explorer.exe (CreateURLMoniker) : MrmCoreR.dll -> HOOKED (C:\WINDOWS\system32\urlmon.dll @ 0x7587CCF4)

[Address] EAT @explorer.exe (CreateURLMonikerEx) : MrmCoreR.dll -> HOOKED (C:\WINDOWS\system32\urlmon.dll @ 0x758278D0)

[Address] EAT @explorer.exe (CreateURLMonikerEx2) : MrmCoreR.dll -> HOOKED (C:\WINDOWS\system32\urlmon.dll @ 0x758640F0)

[Address] EAT @explorer.exe (CreateUri) : MrmCoreR.dll -> HOOKED (C:\WINDOWS\system32\urlmon.dll @ 0x758216F0)

[Address] EAT @explorer.exe (CreateUriFromMultiByteString) : MrmCoreR.dll -> HOOKED (C:\WINDOWS\system32\urlmon.dll @ 0x758A1EE4)

[Address] EAT @explorer.exe (CreateUriPriv) : MrmCoreR.dll -> HOOKED (C:\WINDOWS\system32\urlmon.dll @ 0x758A1EF8)

[Address] EAT @explorer.exe (CreateUriWithFragment) : MrmCoreR.dll -> HOOKED (C:\WINDOWS\system32\urlmon.dll @ 0x758A1F40)

[Address] EAT @explorer.exe (DllCanUnloadNow) : MrmCoreR.dll -> HOOKED (C:\WINDOWS\system32\urlmon.dll @ 0x75821600)

[Address] EAT @explorer.exe (DllGetClassObject) : MrmCoreR.dll -> HOOKED (C:\WINDOWS\system32\urlmon.dll @ 0x7586AB3C)

[Address] EAT @explorer.exe (DllInstall) : MrmCoreR.dll -> HOOKED (C:\WINDOWS\system32\urlmon.dll @ 0x758A2458)

[Address] EAT @explorer.exe (DllRegisterServer) : MrmCoreR.dll -> HOOKED (C:\WINDOWS\system32\urlmon.dll @ 0x758A2464)

[Address] EAT @explorer.exe (DllRegisterServerEx) : MrmCoreR.dll -> HOOKED (C:\WINDOWS\system32\urlmon.dll @ 0x7587E070)

[Address] EAT @explorer.exe (DllUnregisterServer) : MrmCoreR.dll -> HOOKED (C:\WINDOWS\system32\urlmon.dll @ 0x758A2470)

[Address] EAT @explorer.exe (Extract) : MrmCoreR.dll -> HOOKED (C:\WINDOWS\system32\urlmon.dll @ 0x758B7F74)

[Address] EAT @explorer.exe (FaultInIEFeature) : MrmCoreR.dll -> HOOKED (C:\WINDOWS\system32\urlmon.dll @ 0x758B8FE8)

[Address] EAT @explorer.exe (FileBearsMarkOfTheWeb) : MrmCoreR.dll -> HOOKED (C:\WINDOWS\system32\urlmon.dll @ 0x75856B60)

[Address] EAT @explorer.exe (FindMediaType) : MrmCoreR.dll -> HOOKED (C:\WINDOWS\system32\urlmon.dll @ 0x758A2E9C)

[Address] EAT @explorer.exe (FindMediaTypeClass) : MrmCoreR.dll -> HOOKED (C:\WINDOWS\system32\urlmon.dll @ 0x75846080)

[Address] EAT @explorer.exe (FindMimeFromData) : MrmCoreR.dll -> HOOKED (C:\WINDOWS\system32\urlmon.dll @ 0x758650BC)

[Address] EAT @explorer.exe (GetAddSitesFileUrl) : MrmCoreR.dll -> HOOKED (C:\WINDOWS\system32\urlmon.dll @ 0x758E02B0)

[Address] EAT @explorer.exe (GetClassFileOrMime) : MrmCoreR.dll -> HOOKED (C:\WINDOWS\system32\urlmon.dll @ 0x7587B8EC)

[Address] EAT @explorer.exe (GetClassURL) : MrmCoreR.dll -> HOOKED (C:\WINDOWS\system32\urlmon.dll @ 0x758A2074)

[Address] EAT @explorer.exe (GetComponentIDFromCLSSPEC) : MrmCoreR.dll -> HOOKED (C:\WINDOWS\system32\urlmon.dll @ 0x758B92E8)

[Address] EAT @explorer.exe (GetIDNFlagsForUri) : MrmCoreR.dll -> HOOKED (C:\WINDOWS\system32\urlmon.dll @ 0x7583C7F0)

[Address] EAT @explorer.exe (GetIUriPriv) : MrmCoreR.dll -> HOOKED (C:\WINDOWS\system32\urlmon.dll @ 0x758A1F60)

[Address] EAT @explorer.exe (GetIUriPriv2) : MrmCoreR.dll -> HOOKED (C:\WINDOWS\system32\urlmon.dll @ 0x758A1F50)

[Address] EAT @explorer.exe (GetLabelsFromNamedHost) : MrmCoreR.dll -> HOOKED (C:\WINDOWS\system32\urlmon.dll @ 0x758E8B54)

[Address] EAT @explorer.exe (GetMarkOfTheWeb) : MrmCoreR.dll -> HOOKED (C:\WINDOWS\system32\urlmon.dll @ 0x758D9390)

[Address] EAT @explorer.exe (GetPortFromUrlScheme) : MrmCoreR.dll -> HOOKED (C:\WINDOWS\system32\urlmon.dll @ 0x758A1E94)

[Address] EAT @explorer.exe (GetPropertyFromName) : MrmCoreR.dll -> HOOKED (C:\WINDOWS\system32\urlmon.dll @ 0x758A1EA4)

[Address] EAT @explorer.exe (GetPropertyName) : MrmCoreR.dll -> HOOKED (C:\WINDOWS\system32\urlmon.dll @ 0x758A1EB4)

[Address] EAT @explorer.exe (GetSoftwareUpdateInfo) : MrmCoreR.dll -> HOOKED (C:\WINDOWS\system32\urlmon.dll @ 0x7587E070)

[Address] EAT @explorer.exe (GetUrlmonThreadNotificationHwnd) : MrmCoreR.dll -> HOOKED (C:\WINDOWS\system32\urlmon.dll @ 0x7587DEB4)

[Address] EAT @explorer.exe (GetZoneFromAlternateDataStreamEx) : MrmCoreR.dll -> HOOKED (C:\WINDOWS\system32\urlmon.dll @ 0x75826D90)

[Address] EAT @explorer.exe (HlinkGoBack) : MrmCoreR.dll -> HOOKED (C:\WINDOWS\system32\urlmon.dll @ 0x758D6E78)

[Address] EAT @explorer.exe (HlinkGoForward) : MrmCoreR.dll -> HOOKED (C:\WINDOWS\system32\urlmon.dll @ 0x758D6F24)

[Address] EAT @explorer.exe (HlinkNavigateMoniker) : MrmCoreR.dll -> HOOKED (C:\WINDOWS\system32\urlmon.dll @ 0x758D6FD0)

[Address] EAT @explorer.exe (HlinkNavigateString) : MrmCoreR.dll -> HOOKED (C:\WINDOWS\system32\urlmon.dll @ 0x758D7004)

[Address] EAT @explorer.exe (HlinkSimpleNavigateToMoniker) : MrmCoreR.dll -> HOOKED (C:\WINDOWS\system32\urlmon.dll @ 0x758D7038)

[Address] EAT @explorer.exe (HlinkSimpleNavigateToString) : MrmCoreR.dll -> HOOKED (C:\WINDOWS\system32\urlmon.dll @ 0x758D75E8)

[Address] EAT @explorer.exe (IECompatLogCSSFix) : MrmCoreR.dll -> HOOKED (C:\WINDOWS\system32\urlmon.dll @ 0x758B12FC)

[Address] EAT @explorer.exe (IEDllLoader) : MrmCoreR.dll -> HOOKED (C:\WINDOWS\system32\urlmon.dll @ 0x758A26F0)

[Address] EAT @explorer.exe (IEGetUserPrivateNamespaceName) : MrmCoreR.dll -> HOOKED (C:\WINDOWS\system32\urlmon.dll @ 0x758B3244)

[Address] EAT @explorer.exe (IEInstallScope) : MrmCoreR.dll -> HOOKED (C:\WINDOWS\system32\urlmon.dll @ 0x758B7554)

[Address] EAT @explorer.exe (IntlPercentEncodeNormalize) : MrmCoreR.dll -> HOOKED (C:\WINDOWS\system32\urlmon.dll @ 0x758A1F70)

[Address] EAT @explorer.exe (IsAsyncMoniker) : MrmCoreR.dll -> HOOKED (C:\WINDOWS\system32\urlmon.dll @ 0x758621FC)

[Address] EAT @explorer.exe (IsDWORDProperty) : MrmCoreR.dll -> HOOKED (C:\WINDOWS\system32\urlmon.dll @ 0x758A1EC4)

[Address] EAT @explorer.exe (IsIntranetAvailable) : MrmCoreR.dll -> HOOKED (C:\WINDOWS\system32\urlmon.dll @ 0x758E0668)

[Address] EAT @explorer.exe (IsJITInProgress) : MrmCoreR.dll -> HOOKED (C:\WINDOWS\system32\urlmon.dll @ 0x7583B328)

[Address] EAT @explorer.exe (IsLoggingEnabledA) : MrmCoreR.dll -> HOOKED (C:\WINDOWS\system32\urlmon.dll @ 0x758D855C)

[Address] EAT @explorer.exe (IsLoggingEnabledW) : MrmCoreR.dll -> HOOKED (C:\WINDOWS\system32\urlmon.dll @ 0x758D8688)

[Address] EAT @explorer.exe (IsStringProperty) : MrmCoreR.dll -> HOOKED (C:\WINDOWS\system32\urlmon.dll @ 0x758A1ED4)

[Address] EAT @explorer.exe (IsValidURL) : MrmCoreR.dll -> HOOKED (C:\WINDOWS\system32\urlmon.dll @ 0x75857610)

[Address] EAT @explorer.exe (MkParseDisplayNameEx) : MrmCoreR.dll -> HOOKED (C:\WINDOWS\system32\urlmon.dll @ 0x758792F0)

[Address] EAT @explorer.exe (ObtainUserAgentString) : MrmCoreR.dll -> HOOKED (C:\WINDOWS\system32\urlmon.dll @ 0x758ADCE0)

[Address] EAT @explorer.exe (PrivateCoInstall) : MrmCoreR.dll -> HOOKED (C:\WINDOWS\system32\urlmon.dll @ 0x758B7560)

[Address] EAT @explorer.exe (QueryAssociations) : MrmCoreR.dll -> HOOKED (C:\WINDOWS\system32\urlmon.dll @ 0x7583E9C0)

[Address] EAT @explorer.exe (QueryClsidAssociation) : MrmCoreR.dll -> HOOKED (C:\WINDOWS\system32\urlmon.dll @ 0x758B0A8C)

[Address] EAT @explorer.exe (RegisterBindStatusCallback) : MrmCoreR.dll -> HOOKED (C:\WINDOWS\system32\urlmon.dll @ 0x7585F600)

[Address] EAT @explorer.exe (RegisterFormatEnumerator) : MrmCoreR.dll -> HOOKED (C:\WINDOWS\system32\urlmon.dll @ 0x75861C6C)

[Address] EAT @explorer.exe (RegisterMediaTypeClass) : MrmCoreR.dll -> HOOKED (C:\WINDOWS\system32\urlmon.dll @ 0x758A20C0)

[Address] EAT @explorer.exe (RegisterMediaTypes) : MrmCoreR.dll -> HOOKED (C:\WINDOWS\system32\urlmon.dll @ 0x758A2210)

[Address] EAT @explorer.exe (RegisterWebPlatformPermanentSecurityManager) : MrmCoreR.dll -> HOOKED (C:\WINDOWS\system32\urlmon.dll @ 0x75858C54)

[Address] EAT @explorer.exe (ReleaseBindInfo) : MrmCoreR.dll -> HOOKED (C:\WINDOWS\system32\urlmon.dll @ 0x75827D40)

[Address] EAT @explorer.exe (RevokeBindStatusCallback) : MrmCoreR.dll -> HOOKED (C:\WINDOWS\system32\urlmon.dll @ 0x7585FBF0)

[Address] EAT @explorer.exe (RevokeFormatEnumerator) : MrmCoreR.dll -> HOOKED (C:\WINDOWS\system32\urlmon.dll @ 0x758A22CC)

[Address] EAT @explorer.exe (SetAccessForIEAppContainer) : MrmCoreR.dll -> HOOKED (C:\WINDOWS\system32\urlmon.dll @ 0x758B3258)

[Address] EAT @explorer.exe (SetSoftwareUpdateAdvertisementState) : MrmCoreR.dll -> HOOKED (C:\WINDOWS\system32\urlmon.dll @ 0x7587E070)

[Address] EAT @explorer.exe (ShouldDisplayPunycodeForUri) : MrmCoreR.dll -> HOOKED (C:\WINDOWS\system32\urlmon.dll @ 0x758ADE50)

[Address] EAT @explorer.exe (ShouldShowIntranetWarningSecband) : MrmCoreR.dll -> HOOKED (C:\WINDOWS\system32\urlmon.dll @ 0x75863A3C)

[Address] EAT @explorer.exe (ShowTrustAlertDialog) : MrmCoreR.dll -> HOOKED (C:\WINDOWS\system32\urlmon.dll @ 0x758E0820)

[Address] EAT @explorer.exe (URLDownloadA) : MrmCoreR.dll -> HOOKED (C:\WINDOWS\system32\urlmon.dll @ 0x758A5CC4)

[Address] EAT @explorer.exe (URLDownloadToCacheFileA) : MrmCoreR.dll -> HOOKED (C:\WINDOWS\system32\urlmon.dll @ 0x758D7D9C)

[Address] EAT @explorer.exe (URLDownloadToCacheFileW) : MrmCoreR.dll -> HOOKED (C:\WINDOWS\system32\urlmon.dll @ 0x7584A0C4)

[Address] EAT @explorer.exe (URLDownloadToFileA) : MrmCoreR.dll -> HOOKED (C:\WINDOWS\system32\urlmon.dll @ 0x758D7F10)

[Address] EAT @explorer.exe (URLDownloadToFileW) : MrmCoreR.dll -> HOOKED (C:\WINDOWS\system32\urlmon.dll @ 0x7584EFD0)

[Address] EAT @explorer.exe (URLDownloadW) : MrmCoreR.dll -> HOOKED (C:\WINDOWS\system32\urlmon.dll @ 0x758A5D78)

[Address] EAT @explorer.exe (URLOpenBlockingStreamA) : MrmCoreR.dll -> HOOKED (C:\WINDOWS\system32\urlmon.dll @ 0x758D8058)

[Address] EAT @explorer.exe (URLOpenBlockingStreamW) : MrmCoreR.dll -> HOOKED (C:\WINDOWS\system32\urlmon.dll @ 0x758D8138)

[Address] EAT @explorer.exe (URLOpenPullStreamA) : MrmCoreR.dll -> HOOKED (C:\WINDOWS\system32\urlmon.dll @ 0x758D821C)

[Address] EAT @explorer.exe (URLOpenPullStreamW) : MrmCoreR.dll -> HOOKED (C:\WINDOWS\system32\urlmon.dll @ 0x758D82E0)

[Address] EAT @explorer.exe (URLOpenStreamA) : MrmCoreR.dll -> HOOKED (C:\WINDOWS\system32\urlmon.dll @ 0x758D8408)

[Address] EAT @explorer.exe (URLOpenStreamW) : MrmCoreR.dll -> HOOKED (C:\WINDOWS\system32\urlmon.dll @ 0x758D84D0)

[Address] EAT @explorer.exe (UnregisterWebPlatformPermanentSecurityManager) : MrmCoreR.dll -> HOOKED (C:\WINDOWS\system32\urlmon.dll @ 0x7587C9B4)

[Address] EAT @explorer.exe (UrlMkBuildVersion) : MrmCoreR.dll -> HOOKED (C:\WINDOWS\system32\urlmon.dll @ 0x758A2804)

[Address] EAT @explorer.exe (UrlMkGetSessionOption) : MrmCoreR.dll -> HOOKED (C:\WINDOWS\system32\urlmon.dll @ 0x75833E60)

[Address] EAT @explorer.exe (UrlMkSetSessionOption) : MrmCoreR.dll -> HOOKED (C:\WINDOWS\system32\urlmon.dll @ 0x7585D0E4)

[Address] EAT @explorer.exe (UrlmonCleanupCurrentThread) : MrmCoreR.dll -> HOOKED (C:\WINDOWS\system32\urlmon.dll @ 0x7584A27C)

[Address] EAT @explorer.exe (WriteHitLogging) : MrmCoreR.dll -> HOOKED (C:\WINDOWS\system32\urlmon.dll @ 0x758D85D0)

[Address] EAT @explorer.exe (ZonesReInit) : MrmCoreR.dll -> HOOKED (C:\WINDOWS\system32\urlmon.dll @ 0x758D9C30)

[Address] EAT @explorer.exe (DllCanUnloadNow) : d2d1.dll -> HOOKED (C:\WINDOWS\System32\shacct.dll @ 0x76E01010)

[Address] EAT @explorer.exe (DllGetClassObject) : d2d1.dll -> HOOKED (C:\WINDOWS\System32\shacct.dll @ 0x76E01130)

¤¤¤ External Hives: ¤¤¤

¤¤¤ Infection : ¤¤¤

¤¤¤ HOSTS File: ¤¤¤

--> %SystemRoot%\System32\drivers\etc\hosts

¤¤¤ MBR Check: ¤¤¤

+++++ PhysicalDrive0: (\\.\PHYSICALDRIVE0 @ IDE) Samsung SSD 840 PRO Series +++++

--- User ---

[MBR] 7e110a62d977c7d19e8ad701ad298a23

[bSP] 0c2cdea731a783b3a6b043a9166d4679 : Windows 7/8 MBR Code

Partition table:

0 - [ACTIVE] NTFS (0x07) [VISIBLE] Offset (sectors): 2048 | Size: 350 MB

1 - [XXXXXX] NTFS (0x07) [VISIBLE] Offset (sectors): 718848 | Size: 121752 MB

User = LL1 ... OK!

User = LL2 ... OK!

+++++ PhysicalDrive1: (\\.\PHYSICALDRIVE1 @ IDE) TOSHIBA DT01ACA200 +++++

--- User ---

[MBR] 36f4950392933343a5a26aabb6fb39fb

[bSP] 4e8611d4ee0f39f757d0dcf65607740e : Windows 7/8 MBR Code

Partition table:

0 - [XXXXXX] NTFS (0x07) [VISIBLE] Offset (sectors): 2048 | Size: 1907727 MB

User = LL1 ... OK!

User = LL2 ... OK!

Finished : << RKreport[0]_S_04192014_230536.txt >>

AdvancedSetup · April 20, 2014

Please go ahead and run through the following steps and post back the logs when ready.

STEP 03
Please download Malwarebytes Anti-Rootkit from here

Unzip the contents to a folder in a convenient location.
Open the folder where the contents were unzipped and run mbar.exe
Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
Click on the Cleanup button to remove any threats and reboot if prompted to do so.
Wait while the system shuts down and the cleanup process is performed.
Perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If they do, then click Cleanup once more and repeat the process.
When done, please post the two logs produced they will be in the MBAR folder... mbar-log.txt and system-log.txt

STEP 04
Please download Junkware Removal Tool to your desktop.

Shutdown your antivirus to avoid any conflicts.
Right click over JRT.exe and select Run as administrator on Windows Vista or Windows 7, double-click on XP.
The tool will open and start scanning your system.
Please be patient as this can take a while to complete.
On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
Post the contents of JRT.txt into your next reply message
When completed make sure to re-enable your antivirus

STEP 05
Lets clean out any adware now: (this will require a reboot so save all your work)

Please download AdwCleaner by Xplode and save to your Desktop.

Double click on AdwCleaner.exe to run the tool.
Vista/Windows 7/8 users right-click and select Run As Administrator
Click on the Scan button.
AdwCleaner will begin...be patient as the scan may take some time to complete.
When it's done you'll see: Pending: Please uncheck elements you don't want removed.
Now click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
Look over the log especially under Files/Folders for any program you want to save.
If there's a program you may want to save, just uncheck it from AdwCleaner.
If you're not sure, post the log for review. (all items found are adware/spyware/foistware)
If you're ready to clean it all up.....click the Clean button.
After rebooting, a logfile report (AdwCleaner[s0].txt) will open automatically.
Copy and paste the contents of that logfile in your next reply.
A copy of that logfile will also be saved in the C:\AdwCleaner folder.
Items that are deleted are moved to the Quarantine Folder: C:\AdwCleaner\Quarantine
To restore an item that has been deleted:
Go to Tools > Quarantine Manager > check what you want restored > now click on Restore.

STEP 06

Please go here to run the online antivirus scannner from ESET.

Turn off the real time scanner of any existing antivirus program while performing the online scan
Tick the box next to YES, I accept the Terms of Use.
Click Start
When asked, allow the activex control to install
Click Start
Make sure that the option Remove found threats is unticked
Click on Advanced Settings and ensure these options are ticked:
- Scan for potentially unwanted applications
- Scan for potentially unsafe applications
- Enable Anti-Stealth Technology
[*]Click Scan [*]Wait for the scan to finish [*]If any threats were found, click the 'List of found threats' , then click Export to text file.... [*]Save it to your desktop, then please copy and paste that log as a reply to this topic.

STEP 07
Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatibale with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

Double-click to run it. When the tool opens click Yes to disclaimer.
Press the Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
The first time the tool is run, it also makes another log (Addition.txt). Please attach it to your reply as well.

Cole119 · April 20, 2014

mbar-log.txt:

Malwarebytes Anti-Rootkit BETA 1.07.0.1009

www.malwarebytes.org

Database version: v2014.04.20.05

Windows 8 x64 NTFS

Internet Explorer 11.0.9600.17031

Cole :: COLE-DESKTOP [administrator]

4/20/2014 11:36:24 AM

mbar-log-2014-04-20 (11-36-24).txt

Scan type: Quick scan

Scan options disabled:

Objects scanned: 272530

Time elapsed: 4 minute(s), 49 second(s)

Memory Processes Detected: 0

(No malicious items detected)

Memory Modules Detected: 0

(No malicious items detected)

Registry Keys Detected: 0

(No malicious items detected)

Registry Values Detected: 0

(No malicious items detected)

Registry Data Items Detected: 0

(No malicious items detected)

Folders Detected: 0

(No malicious items detected)

Files Detected: 0

(No malicious items detected)

Physical Sectors Detected: 0

(No malicious items detected)

(end)

system-log.txt:

---------------------------------------

Malwarebytes Anti-Rootkit BETA 1.07.0.1009

OS version: 6.2.9200 Windows 8 x64

Account is Administrative

Internet Explorer version: 11.0.9600.17031

File system is: NTFS

Disk drives: C:\ DRIVE_FIXED, D:\ DRIVE_FIXED

CPU speed: 3.500000 GHz

Memory total: 8525402112, free: 6495653888

Downloaded database version: v2014.04.20.05

Downloaded database version: v2014.03.27.01

=======================================

Initializing...

Done!

Scanning drivers directory: C:\WINDOWS\SYSTEM32\drivers...

Done!

Drive 0

Scanning MBR on drive 0...

Inspecting partition table:

MBR Signature: 55AA

Disk Signature: 37E03B77

Partition information:

Partition 0 type is Primary (0x7)

Partition is ACTIVE.

Partition starts at LBA: 2048 Numsec = 716800

Partition file system is NTFS

Partition is bootable

Partition 1 type is Primary (0x7)

Partition is NOT ACTIVE.

Partition starts at LBA: 718848 Numsec = 249348096

Partition 2 type is Empty (0x0)

Partition is NOT ACTIVE.

Partition starts at LBA: 0 Numsec = 0

Partition 3 type is Empty (0x0)

Partition is NOT ACTIVE.

Partition starts at LBA: 0 Numsec = 0

Disk Size: 128035676160 bytes

Sector size: 512 bytes

Scanning physical sectors of unpartitioned space on drive 0 (1-2047-250049680-250069680)...

Done!

Drive 1

Scanning MBR on drive 1...

Inspecting partition table:

MBR Signature: 55AA

Disk Signature: 7F15344B

Partition information:

Partition 0 type is Primary (0x7)

Partition is NOT ACTIVE.

Partition starts at LBA: 2048 Numsec = 3907024896

Partition 1 type is Empty (0x0)

Partition is NOT ACTIVE.

Partition starts at LBA: 0 Numsec = 0

Partition 2 type is Empty (0x0)

Partition is NOT ACTIVE.

Partition starts at LBA: 0 Numsec = 0

Partition 3 type is Empty (0x0)

Partition is NOT ACTIVE.

Partition starts at LBA: 0 Numsec = 0

Disk Size: 2000398934016 bytes

Sector size: 512 bytes

Done!

Scan finished

=======================================

Removal queue found; removal started

Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\MBR-0-i.mbam...

Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\VBR-0-0-2048-i.mbam...

Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\MBR-0-r.mbam...

Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\MBR-1-i.mbam...

Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\MBR-1-r.mbam...

Removal finished

JRT.txt:

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Junkware Removal Tool (JRT) by Thisisu

Version: 6.1.4 (04.06.2014:1)

OS: Windows 8.1 Pro x64

Ran by Cole on Sun 04/20/2014 at 11:44:46.10

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

~~~ Services

~~~ Registry Values

~~~ Registry Keys

~~~ Files

~~~ Folders

Successfully deleted: [Folder] "C:\WINDOWS\syswow64\ai_recyclebin"

~~~ FireFox

Successfully deleted the following from C:\Users\Cole\AppData\Roaming\mozilla\firefox\profiles\ae49i568.default\prefs.js

user_pref("extensions.Imagus.sieve", "{\"dereferers\":{\"link\":\"^[^/]{3,70}/\\\\??(hxxps?:[^?#]+\\\\.(?:jpe?g|a?png|gif|bmp|svgz?)).*\",\"ci\":1,\"dc\":1,\"loop\":1,\"to\":\

user_pref("extensions.Imagus.tls", "{\"advanced\":false,\"tButton\":false,\"opzoom\":true,\"opimgobj\":true,\"opbgimg\":true,\"opguess\":false,\"opseek\":true,\"opfavi\":true,

~~~ Event Viewer Logs were cleared

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Scan was completed on Sun 04/20/2014 at 11:47:27.21

End of JRT log

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

AdwCleaner[s0].txt:

# AdwCleaner v3.100 - Report created 20/04/2014 at 11:52:57

# Updated 20/04/2014 by Xplode

# Operating System : Windows 8.1 Pro (64 bits)

# Username : Cole - COLE-DESKTOP

# Running from : C:\Users\Cole\Desktop\AdwCleaner.exe

# Option : Clean

***** [ Services ] *****

***** [ Files / Folders ] *****

Folder Deleted : C:\ProgramData\Package Cache

Folder Deleted : C:\Users\Cole\AppData\Local\CrashRpt

***** [ Shortcuts ] *****

***** [ Registry ] *****

***** [ Browsers ] *****

-\\ Internet Explorer v11.0.9600.17037

-\\ Mozilla Firefox v27.0.1 (en-US)

[ File : C:\Users\Cole\AppData\Roaming\Mozilla\Firefox\Profiles\ae49i568.default\prefs.js ]

-\\ Google Chrome v34.0.1847.116

[ File : C:\Users\Cole\AppData\Local\Google\Chrome\User Data\Default\preferences ]

*************************

AdwCleaner[R0].txt - [971 octets] - [20/04/2014 11:49:23]

AdwCleaner[s0].txt - [901 octets] - [20/04/2014 11:52:57]

########## EOF - C:\AdwCleaner\AdwCleaner[s0].txt - [960 octets] ##########

ESET log: no threats found

I've attached FRST.txt and Addition.txt since they are too large.

FRST.txt

Addition.txt

AdvancedSetup · April 21, 2014

Please go into Control Panel, Add/Remove and uninstall ALL versions of Java.

Did you set these proxies yourself?

FF NetworkProxy: "backup.ftp", "187.162.253.250"
FF NetworkProxy: "backup.ftp_port", 8888
FF NetworkProxy: "backup.socks", "187.162.253.250"
FF NetworkProxy: "backup.socks_port", 8888
FF NetworkProxy: "backup.ssl", "187.162.253.250"
FF NetworkProxy: "backup.ssl_port", 8888
FF NetworkProxy: "ftp", "187.162.253.250"
FF NetworkProxy: "ftp_port", 8888
FF NetworkProxy: "http", "187.162.253.250"
FF NetworkProxy: "http_port", 8888
FF NetworkProxy: "share_proxy_settings", true
FF NetworkProxy: "socks", "187.162.253.250"
FF NetworkProxy: "socks_port", 8888
FF NetworkProxy: "ssl", "187.162.253.250"
FF NetworkProxy: "ssl_port", 8888

Cole119 · April 22, 2014

Alright I uninstalled all versions of Java.

No I did not set those proxies. They were probably set by an extension I installed.

AdvancedSetup · April 22, 2014

No problem we'll go ahead and remove them here soon and get you fixed up.

First let me have you run the following.

Please visit each of the following sites and lets reset all of your browsers back to defaults to prevent unexpected issues.
If you are not using one of the browsers but it is installed then you may want to consider uninstalling it as older versions of some software can pose an increase in the potential for an infection to get in.

Internet Explorer
How to reset Internet Explorer settings

Firefox
Click on Help / Troubleshooting Information then click on the Reset Firefox button.

Chrome
Chrome - Reset browser settings

Opera
How to Perform a (really) clean Reinstall of Opera

Then run this tool and restart the computer once its completed.

Please Run TFC by OldTimer to clear temporary files:

Download TFC from here and save it to your desktop.
http://oldtimer.geekstogo.com/TFC.exe
Close any open programs and Internet browsers.
Double click TFC.exe to run it on XP (for Vista and Windows 7 right click and choose "Run as administrator") and once it opens click on the Start button on the lower left of the program to allow it to begin cleaning.
Please be patient as clearing out temp files may take a while.
Once it completes you may be prompted to restart your computer, please do so.
Once it's finished you may delete TFC.exe from your desktop or save it for later use for the cleaning of temporary files.

Then after the restart run a new FRST scan and post back a new log.

Cole119 · April 29, 2014

Sorry about the delay, I was really busy last week. Here's the new FRST log.

FRST.txt

AdvancedSetup · April 29, 2014

Well IE did not seem to reset one of it's entries but we'll try to fix that too.

Please go into Control Panel, Add/Remove and uninstall ALL versions of Java. Then run the following as it still shows entries for Java that were not removed.

Please download JavaRa-1.16 and save it to your computer.

Double click to open the zip file and then select all and choose Copy.
Create a new folder on your Desktop named RemoveJava and paste the files into this new folder.
Quit all browsers and other running applications.
Right-click on JavaRa.exe in RemoveJava folder and choose Run as administrator to start the program.
From the drop-down menu, choose English and click on Select.
JavaRa will open; click on Remove Older Versions to remove the older versions of Java installed on your computer.
Click Yes when prompted. When JavaRa is done, a notice will appear that a logfile has been produced. Click OK.
A logfile will pop up. Please save it to a convenient location and post it in your next reply.

Next, Please Run TFC by OldTimer to clear temporary files:

Download TFC from here and save it to your desktop.
http://oldtimer.geekstogo.com/TFC.exe
Close any open programs and Internet browsers.
Double click TFC.exe to run it on XP (for Vista and Windows 7 right click and choose "Run as administrator") and once it opens click on the Start button on the lower left of the program to allow it to begin cleaning.
Please be patient as clearing out temp files may take a while.
Once it completes you may be prompted to restart your computer, please do so.
Once it's finished you may delete TFC.exe from your desktop or save it for later use for the cleaning of temporary files.

Next, Please download aswMBR ( 4.5MB ) to your desktop.

Double click the aswMBR.exe icon, and click Run.
There will be a short delay before the next dialog box comes up. Please just wait a minute or two.
When asked if you'd like to "download the latest Avast! virus definitions", click Yes.
Typically this is about a 100MB download so depending on your connection speed it can take a short while to download and become ready.
Click the Scan button to start the scan once the update has finished downloading
On completion of the scan, click the save log button, save it to your desktop, then copy and paste it in your next reply.

Note: There will also be a file on your desktop named MBR.dat do not delete this for now. It is an actual backup of the MBR (master boot record).

Next, Please download the attached fixlist.txt file and save it to the Desktop.
NOTE. It's important that both files, FRST or FRST64 and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system.

Run FRST or FRST64 and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt). Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.

fixlist.txt

Cole119 · April 30, 2014

aswMBR.exe crashes shortly after starting the scan.

Here is the contents of the JavaRa log file if you want to see it:

JavaRa 1.16 Removal Log.

Report follows after line.

------------------------------------

The JavaRa removal process was started on Tue Apr 29 19:57:00 2014

There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0000-ABCDEFFDCBA}. The error returned was 124.

There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0001-ABCDEFFDCBA}. The error returned was 124.

There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0002-ABCDEFFDCBA}. The error returned was 124.

There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0003-ABCDEFFDCBA}. The error returned was 124.

There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0004-ABCDEFFDCBA}. The error returned was 124.

There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0005-ABCDEFFDCBA}. The error returned was 124.

There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0006-ABCDEFFDCBA}. The error returned was 124.

There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0007-ABCDEFFDCBA}. The error returned was 124.

There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0008-ABCDEFFDCBA}. The error returned was 124.

There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0009-ABCDEFFDCBA}. The error returned was 124.

There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0010-ABCDEFFDCBA}. The error returned was 124.

There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0011-ABCDEFFDCBA}. The error returned was 124.

There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0012-ABCDEFFDCBA}. The error returned was 124.

There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0013-ABCDEFFDCBA}. The error returned was 124.

There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0014-ABCDEFFDCBA}. The error returned was 124.

There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0015-ABCDEFFDCBA}. The error returned was 124.

There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0016-ABCDEFFDCBA}. The error returned was 124.

There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0017-ABCDEFFDCBA}. The error returned was 124.

There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0018-ABCDEFFDCBA}. The error returned was 124.

There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0019-ABCDEFFDCBA}. The error returned was 124.

There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0020-ABCDEFFDCBA}. The error returned was 124.

There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0021-ABCDEFFDCBA}. The error returned was 124.

There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0022-ABCDEFFDCBA}. The error returned was 124.

Found and removed: SOFTWARE\Classes\CLSID\{08B0E5C0-4FCB-11CF-AAA5-00401C608501}

Found and removed: SOFTWARE\Classes\CLSID\{5852F5ED-8BF4-11D4-A245-0080C6F74284}

Found and removed: SOFTWARE\Classes\CLSID\{761497BB-D6F0-462C-B6EB-D4DAF1D92D43}

Found and removed: SOFTWARE\Classes\CLSID\{DBC80044-A445-435b-BC74-9C25C1C588A9}

Found and removed: SOFTWARE\Classes\Interface\{5852F5EC-8BF4-11D4-A245-0080C6F74284}

Found and removed: SOFTWARE\Classes\MIME\Database\Content Type\application/java-deployment-toolkit

Found and removed: SOFTWARE\Classes\TypeLib\{5852F5E0-8BF4-11D4-A245-0080C6F74284}

Found and removed: SOFTWARE\Classes\JavaWebStart.isInstalled

Found and removed: SOFTWARE\Classes\JavaWebStart.isInstalled.1.7.0.0

Found and removed: SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects

Found and removed: SOFTWARE\JreMetrics

Found and removed: SOFTWARE\MozillaPlugins

------------------------------------

Finished reporting.

AdvancedSetup · April 30, 2014

Did you disable your other antivirus before using aswMBR ?

Please download the following scanner from Kaspersky and save it to your computer: TDSSkiller

Then watch the following video on how to use the tool and make sure to temporarily disable your security applications before running TDSSkiller.

If any infection is found please make sure to choose SKIP and post back the log in case of a False Positive detection.

Once the tool has completed scanning make sure to re-enable your other security applications.

Cole119 · May 3, 2014

I tried rerunning aswMBR with all of my security software disabled and it still crashed. I downloaded and ran TDSSKiller as per the instructional video you posted and no infection was found. I saw this post on the forums today and it looks like this user was having the same problem as me. He was able to fix it by installing the latest beta version of MBAM. I think it's likely my problem would also be solved by installing the beta.

AdvancedSetup · May 3, 2014

Well the latest beta does fix quite a few things. Please go ahead and run the clean removal and then install the latest beta and post back those new logs.

I'm going to be out of town all day tomorrow at a car show but will try to check back with you on Sunday if I can..

AdvancedSetup · June 6, 2014

Very sorry for the delay as I lost track of your topic. Did you still need help with this?

AdvancedSetup · June 28, 2014

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

Getting BSOD with error "BAD_POOL_HEADER" ever since upgrading to Premium

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