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Rox829

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  1. I don't have Zone Alarm, so that can't be my problem. Had similar issues as everyone else though. Did the update to MBAM 1.6 to my desktop and program wouldn't run. Got the "Windows has encountered a problem" error, followed by "MBAMService has terminated unexpectedly -- see event log for details". Tried to do a System Restore to the previous day, hoping I could get my old MBAM back, but still wouldn't run. This time the error was "Runtime error 5' invalid procedure call or argument". My setup is simple on both of my computers: Windows XP SP3, AVG 9 antivirus (free version), Windows firewall. Thankfully, I hadn't updated my laptop to MBAM 1.6, so was able to copy some files from the MBAM directory there to my desktop and got that back to my original MBAM 1.5 (although the About tab still says it's version 1.6). Meanwhile, I've unchecked "Download and install program update if available" under Settings in MBAM on both computers, so that it lets me continue to update database files without forcing me to install 1.6. I've got my ID and key codes for the Pro version for both my computers if I have to uninstall and reinstall and use the clean utility program that's been mentioned, but I'll wait and see what the final word is before I do anything further.
  2. Update: Well, I semi-solved my problem with 1.60. Fortunately, I had another registered Pro 1.51 version on my laptop which I hadn't updated yet. I replaced the Malwarebytes files that had changed on my desktop with the same files from my laptop. The program is back to 1.51 and runs on my desktop. Under Settings I unchecked the box that says "download and install program update if available", then I selected Update on my laptop and it only downloaded the database updates and not the software. I unchecked this box on my desktop as well. Needless to say, I will avoid updating the software to 1.60 for as long as possible.
  3. I have 1.51 Pro version on my Windows XP computer. I did the update and installation to 1.60 and now the program won't run. Clicking on the icon gives me the "Windows has encountered a problem" error, followed by "MBAMService has terminated unexpectedly -- see event log for details". I did a System Restore to yesterday and the program still won't run. This time the error says "Run-time error 5; invalid procedure call or argument". Help.
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