Dear Adamc, You speak about customer's satisfaction (whatever satisfaction is, as a matter of fact they're only watching ads while waiting something that has nothing to do with your company, I mean third party software) The satisfaction here is more the business of the 3rd party developer than those who have developed the downloader. This is my own mind. But what about developers satisfaction? If they do not want to be associated with some "fully featured and free" third party downaloader, do they have the choice? I'll answer: No. Because indeed, your company doesn't even ask to them if they want to be redistributed, and your company doesn't even reply to their request emails. This is not satisfying for them. PS: You're downloader bugs are none of my business. My customers got satisfaction.