Error 732

[PHIL76]

Hi everyone, Hi GT 500

I'm back after a 3 weeks break. I've up-graded Mbam to 1.40 and up-dated the DB(using my 3G card - see former posts) I was secretly expecting a new version after a long break could change something ... sadly the problem is still the same with all the other connexions !

I will look at the forum if someone had this troubleshooting during the last weeks.

[GT500]

Were you able to do what I suggested in this post?

[eballa1]

I'm getting the same error and it seems my problem is that I can't check for updates on any of my antivirus software. I run scans, but no malicious items are detected and when I check for updates, I get the error.

I can't even access malwarebytes.org or any other antivirus sites (I can't even get on Microsoft's site), but other sites like yahoo, espn, facebook, etc. work fine.

My issue is a hijacked browser. When I do a google search, i get weird unrealted sites.

[prairie dog]

I'm getting the same error and it seems my problem is that I can't check for updates on any of my antivirus software. I run scans, but no malicious items are detected and when I check for updates, I get the error.

I can't even access malwarebytes.org or any other antivirus sites (I can't even get on Microsoft's site), but other sites like yahoo, espn, facebook, etc. work fine.

My issue is a hijacked browser. When I do a google search, i get weird unrealted sites.

Sounds like you have an infection. Read and follow these instructions

Scan and post logs - read note at bottom in green

If you're having Malware related issues with your computer that you're unable to resolve.

1. Please read and follow the instructions provided here: I'm infected - What do I do now?

2. If needed please post your logs in a NEW topic here: Malware Removal - HijackThis Logs

3. When posting logs please do not use any Quote, Code, or other tags. Please copy/paste directly into your post and do not attach files unless requested.

* Please do not post any logs in the General forum. We do not work on any logs posted in the General forum.

* Please do not install any software or use any removal/scanning tool except for those you're requested to run by the Helper that will assist you.

* Using these other tools often makes the cleanup task more difficult and time consuming.

* If you have already submitted for assistance at one of the other support sites on the Internet then you should not post a new log here, you should stay working with the Helper from that site until the issue is resolved.

* Do not assume you're clean because you don't see something in the logs. Please wait until the person assisting you provides feedback.

* There are often many others that require asistance as well, so please be patient. If no one has responded within 48 hours then please go ahead and post a request for review

* NOTE: If for some reason you're unable to run some or any of the tools in the first link, then skip that step and move on to the next one. If you can't even run HijackThis, then just proceed and post a NEW topic as shown in the second link describing your issues and someone will assist you as soon as they can.

[C0NFU53D_GUY]

I've had this problem for about a week. I haven't used this computer in about a month before that. I had 1.38 (or 1.39, not sure), then I upgraded to 1.40, it asked me to restart the computer, so I did. When it come back up, I ran MBAM again and looked at how new the definitions were. Database version: 2551 Date: 8/3/2009. Like I said, it was about a week ago so the date when I did all this was 8-18 or 8-20. So I tried updating and it didn't work. I received the 732 Error.

When I did all that, I had IE7. I just upgraded to IE8 an hour ago (it kept bothering me about a "Critical Update" so I did it just to shut it up). But my primary Internet browser is Firefox 3.

Hahaha, just as I'm writing this, I thought of one last thing. Maybe this will help others, maybe not. I have ZoneAlarm installed on this computer, but I don't have it set to start up with it. I have configured it to allow my commonly used programs that access the internet, to access the internet. Pro and Con about ZoneAlarm: Even when the icon in the corner by the clock isn't visible, it's still loaded and protecting the computer. Anyways, long story short, it allowed the older version of MBAM to access the internet to update, but when I updated to 1.40, ZoneAlarm didn't recognize the program and blocked it. I had to run ZoneAlarm and configure it to allow MBAM to update, and it worked!

I guess my advice is to double check ANY firewalls you have installed. Even if they aren't running. This could be Windows Firewall (might even want to add MBAM to the exceptions list), ZoneAlarm, Norton Internet Security, McAfee Internet Security, CA Internet Security, etc.

[PHIL76]

Were you able to do what I suggested in this post?

Yes I did, but captured no information (see my last post # 50, before break)

Do you think I should try to uninstall / reinstall (I did it many times) an clean with the new MBAM Clean tool ?

[GT500]

Do you think I should try to uninstall / reinstall (I did it many times) an clean with the new MBAM Clean tool ?

No, I do not think that will help.

I assume you have checked with your work IT department to see if they have a proxy?

[C0NFU53D_GUY]

Hi GT500

I did it but can't see any line related to MBAM. The number of end points monitored is not changing when I launch MBAM update, or click the error window. The error window appears immediately, there is no delay ... it just looks like the query is not going out (no traces in TCPView, nor in Debugview!!!). Strange !

This happened to me when ZoneAlarm was blocking the connection from going out.

[C0NFU53D_GUY]

This happened to me when ZoneAlarm was blocking the connection from going out.

The IP address that MBAM was trying to connect to that ZoneAlarm blocked was 208.111.168.6:80. Don't know if that helps anyone.

If you have another computer, you could try it from another computer on the same network.

[screen317]

This happened to me yesterday on a friend's laptop I was cleaning (XP Media Center SP2)

Downloaded and installed MBAM fine (database 2551). Tried to update from my home connection (all other computers can update fine here), and got Error 732. Stuck at 2551. Several users in the HijackThis forum are reporting this too..

In my opinion, this recent string of Error 732s is not the result of a network setting/proxy.

[christopherstar]

I also am trying to resolve this error. Funny thing is, I don't get it on one computer, but do on another one each

on the same network connected to a router and sharing internet access. Also, I am the IT for both computers

and keep them relatively the same as far as set-up, programs installed, etc. It is not a setting on my router.

It might be a slight difference in settings in IE8 which are on both computers. One thing that is different is that

I am running XP pro on the computer it works, and Home on the one that it does not work. I have read all the

suggestions posted here, but logic tells me that if it works on one, it should work on the other without having

to jump through hoops to make it work, so I gather the solution is a simple one, but have not figured it out yet.

Both computers have all windows updates, and are clean after AVG, SpyBot, and Malwarebyte scans (with and

without the latest update). Malwarebytes works on both, just can't get the latest update on the XP Home one.

[christopherstar]

Perhaps it is something to do with the program that Malwarebytes uses to connect the computer

to be updated with the Malwarebytes server. When it updates on my XP computer, a box appears

that looks like a Windows default image for a remote desktop connection or something. I compared

the IE8 settings on both computers and set the same but no update yet.

[exile360]

Please try the following:

Make sure you're logged in as an Administrator:

• Click on Start and select Run
  
• In the Run box type cmd and press Enter or click on OK
  
• In the black command prompt window copy and paste the following lines one at a time and press Enter after each:
  

  
  

• regsvr32 msxml3.dll
  
  regsvr32 scrrun.dll
  
  regsvr32 jscript.dl

  
  

  
  

[PHIL76]

Please try the following:

Make sure you're logged in as an Administrator:

• Click on Start and select Run
  
• In the Run box type cmd and press Enter or click on OK
  
• In the black command prompt window copy and paste the following lines one at a time and press Enter after each:
  

  
  

• regsvr32 msxml3.dll
  
  
  regsvr32 scrrun.dll
  
  
  regsvr32 jscript.dl

  
  

  
  

Hi Exile360,

It seems there are several posts on this 732 error that are now mixing here... perhaps we should separate them

If you're talking to me, i did what you propose before with no effect (see your post #36 and my reply #37)

[PHIL76]

No, I do not think that will help.

I assume you have checked with your work IT department to see if they have a proxy?

Yes I did, there is no proxy here.

[PHIL76]

This happened to me when ZoneAlarm was blocking the connection from going out.

I only have Windows Firewall on this laptop.

Exceptions for MBAM programs are set-up (just "in case" because it was working well without in the past !)

Moreover I remind you that update is possible on this PC with my 3G card, but is not working when I'm using my business wired network (no proxy) nor with my wifibox at home ... so , if I'm not wrong, I don't think it's a firewall problem.

[exile360]

Does the PC with the 3G card work if you connect it wirelessly to the same wifi box you have at home?

Sorry about the overlap, it's been a long thread .

[PHIL76]

Does the PC with the 3G card work if you connect it wirelessly to the same wifi box you have at home?

Sorry about the overlap, it's been a long thread .

No, the only connection that works is the 3G card.

Connected wirelessly to my wifi box at home the MBAM up-date IS NOT working... but internet is working fine and all other softwares updates are OK ???!!!

[exile360]

I'm thinking it could be possible that this has something to do with either your router blocking it or a network setting somewhere, since, as I recall, 3G cards are seen as dialup connections and not regular network connections, so the settings could be different on the same machine.

Please follow AdvancedSetup's instructions here to see if any of the fixes he lists will repair the problem.

[PHIL76]

I'm thinking it could be possible that this has something to do with either your router blocking it or a network setting somewhere, since, as I recall, 3G cards are seen as dialup connections and not regular network connections, so the settings could be different on the same machine.

Please follow AdvancedSetup's instructions here to see if any of the fixes he lists will repair the problem.

OK I will look at that this week-end.

By the way I also think we could look at that point (that strikes me reading your post) : I have the soft "SafeNet SoftRemote" installed on this laptop. I'm not a specialist and this soft is installed from the origin by our IT guy. As far as I know it create

[PHIL76]

By the way I forgot to remind you that I always had that soft installed since years, and MBAM up-date used to work perfectly in the past with it !

[GT500]

By the way I also think we could look at that point (that strikes me reading your post) : I have the soft "SafeNet SoftRemote" installed on this laptop. I'm not a specialist and this soft is installed from the origin by our IT guy. As far as I know it create

[AdvancedSetup]

A pain but you can unbind the vpn per connection in the network connection properties which should then hopefully allow it to operate.

[PHIL76]

I had a feeling that you had a VPN on the laptop, but it's more likely for an update to fail when the VPN is turned on than when it is turned off.

Is there a way to turn the VPN off while connected via the 3G card?

You're right, I thought the VPN should make up-date more difficult than the contrary ... !

I'll ask our IT guy how I can try the 3G connection with VPN turned off ...and will let you know.

[FilthyOaf]

FYI. I had the same error code 732 (0,0) when trying to update.

The IE8 install removes the automatic configuration checkbox from the LAN properties dialog of "Internet Options"

Once I re-checked that box, MalwareBytes was able to update again.