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Corporate Licensing and Enterprise Management Status


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  • Staff

So, for probably over a year now, people have been complaining about getting little or no response in regards to corporate licensing requests. They end up posting here on your forum to try to get some assistance. What gives?

Thank you for your patience, I will do what I can to have your request prioritized. Our corporate team is in the process of expanding and are working hard to respond to all completed inquiries as quickly as possible.

If you provide me with your complete corporate contact information via the forum Private Messaging system, I will submit your request to our Escalations team and you will receive a reply within 24 business hours (M-F).

Please be sure to include your full contact information, company name, email (corporate email addresses are required for an escalation), telephone number, and other details you deem relevant to our sales team.

NOTE: Incomplete information and non-business email addresses will likely delay a response to your request beyond the 24 hour window.

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...Thank you for your patience, I will do what I can to have your request prioritized. Our corporate team is in the process of expanding and are working hard to respond to all completed inquiries as quickly as possible....

Well this is scary. I'm looking into securing Malwarebytes for my company right now. I got a quick response when it came to pricing but when I ask for documentation on the corporate setup, the rep doesn't even know where it is on the MBAM site.

This is not looking good. Do I really want to recommend a product to my management that won't return phone calls or requests for help?

Disappointing to say the least.

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