818dirtybird
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hope this is the correct spot to get help for this issue.as the title says, a couple programs seem to not stay opened. i click to open, seem to do so , but a couple seconds in i get that message. tried a few times just to make i didnt press some other buttons by mistake, but still get that message.did scans with Norton (came up clean) and of course Malwarebytes (came up clean). running Windows 7 Home Premium (version 6.1 Build 7601: Service Pack 1) x64. Please let me know what other info you need and ill get it to you right away. thank you in advance
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running slow, windows store not opening, windows photo not working, not sure what else is not working properly. have ran norton antivirus scans all come up clean no threats. any help would be appreciated. thank you in advance. running windows 10 64bit .
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oh ok. wow that was easy lol. are we done?
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its moving a little faster. was there an infection?
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hello TwoHeadedEagle, thank you for taking the time to help. here is the Zoek report zoek-results.txt
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computer running very slow and not responding comes out on every window. takes about 2 minutes to delete a .exe file (installing itunes). ran live kaspersky scan, it detected 12 virus but not sure what happened to the report i asked to save. so not sure if it deleted the infections. here are the FRST reports that were asked to get Addition.txt FRST.txt
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my apologies. i will follow the link. thank you
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i believe i got some sort of virus or i might have done something wrong during a windows 10 update. i was running Win7 HP 64-bit. it was working fine then updated to Win10 as soon as it finished updating stupid me didnt intall an AV right away and went on the web now everything is running low and one of my USB drive lost all its info. Computer doesnt recognize it at all. can somebody help plz. not sure what info you need but ask and i shall get it for you. thank you in advance
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insternet so slow. ran scans with AVG and Malwarebytes (Premium) all come up clean. broken malawarebytes icon constantly. have done ccleaner on regular basis. try to do bootable Avira scan after several hours stopped unexpectedly. can somebody please help?
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help with GMER results
818dirtybird replied to 818dirtybird's topic in Resolved Malware Removal Logs
ill look into it some more. youve been great thanx again for everything. we can consider my issues resolved. have a great rest of the day -
help with GMER results
818dirtybird replied to 818dirtybird's topic in Resolved Malware Removal Logs
i dont have any pictures, music, or files on this computer that i can delete, will i have to get a larger SSD or what can i delete to make it fit on the 60gb? -
help with GMER results
818dirtybird replied to 818dirtybird's topic in Resolved Malware Removal Logs
good info to have. thank you so much im tyring to add and SSD and it says that the source drive is larger than the destination drive. i right click on C: to see how large it is and it says 36.6 gb. the SSD is a 60gb. im using Corsair Cloning Kit with sata usb on a Patriot Pyro SSD, any idea why it would say that the source drive is 63,227 MB. ive used this kit before with no prob. you have any input on this? -
help with GMER results
818dirtybird replied to 818dirtybird's topic in Resolved Malware Removal Logs
yes we are good thank you for all your help and info. one last question, whats the best method to get back to this point now that the system is clean. system restore, iso image, repair disc? should the system get infected again how could i get it back to this clean point? -
help with GMER results
818dirtybird replied to 818dirtybird's topic in Resolved Malware Removal Logs
ok here is the ESET scan log. it found 2 threats. ill look over the info you provided. ive never used firefox and when chrome came out i stopped using IE. should i switch to firefox and leave chrome? i have saved passwords on chrome is that bad as well? esetlog.txt -
help with GMER results
818dirtybird replied to 818dirtybird's topic in Resolved Malware Removal Logs
im also noticing that the winlong.exe and csrss.exe in the processes tab in task manager are filled in with SYSTEM in the user name now. they were not before, could that be a sign that something is wrong? any suggestions on what apps to keep/uninstall?