Malwarebytes Anti-Malware PRO won't run

[ComaPrison]

I bought the license back in 2012, and only recently it stopped running. I tried using mbam-clean-2.0.2.0 to remove it and reinstalled mbam-setup-2-0-1-1004. These are the error messages that display during installation: 

 

Internal error: Expression error 'Runtime Error (at 57:177):

External exception E06D7363

 

The above message pops up 3 times during installation I think, and is followed by two more final error message:

 

Runtime Error (at 49:252):

External exception E06D7363

 

Internal error: Expression error 'Runtime error (at 35:89):
External exception E06D7363.'

 

After installation is finished and I try to run it, I just instantly get a "Malwarebytes Anti-Malware has stopped working" message, asking me to "Check online for a solution and close the program" or "Close the program".

 

Problem signature:

  Problem Event Name: APPCRASH

  Application Name: mbam.exe

  Application Version: 1.0.0.500

  Application Timestamp: 533d8de2

  Fault Module Name: MSVCR100.dll

  Fault Module Version: 10.0.40219.325

  Fault Module Timestamp: 4df2be1e

  Exception Code: 40000015

  Exception Offset: 0008d6fd

  OS Version: 6.1.7601.2.1.0.256.1

  Locale ID: 1033

  Additional Information 1: 8374

  Additional Information 2: 83748d7ce6919cf452bf5c3838e036f3

  Additional Information 3: 1431

  Additional Information 4: 1431a621a7e282da14f65fca520e7f87

 

Read our privacy statement online:

  http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

 

If the online privacy statement is not available, please read our privacy statement offline:

  C:\Windows\system32\en-US\erofflps.txt

[ComaPrison]

Also, is there a support forum exclusively for paid/PRO users? Doesn't seem quite fair for me to have to compete in a board full of free version users having issues.

[AdvancedSetup]

Hello and

 

You can certainly contact Consumer Support if you like but often they're very busy as well and often the forum can be quicker for some things.

 

I would recommend that you please run the following process which in many cases will correct issues with the new installation.

MBAM Clean Removal Process 2x

 

If that does not correct the issue then please read the following and post back the requested logs and we'll take a look and see what's going on.

Diagnostic Logs

 

Thank you.

 

 

[ComaPrison]

Thank you! Running the clean tool once didn't work, but doing it twice worked.

[AdvancedSetup]

Great, glad you were able to get it working

 

Take care