Malwarebytes slows system start up.

[mitchellt1]

I installed and activated Malwarebytes on my old pc today (Clean install of Windows, fully updated). But after a reboot it takes around 4-5 minutes to get the desktop icons up. I have disabled malwarebytes from start up through msconfig and it now displays desktop icons instantly. There seems to be an issue with malwarebytes. I already checked other forums on this website and downloaded the mbamcheck and dds.scr, I have attached the CheckResults.txt, dds.txt and attach.txt here. Hopefully the issue gets resolved!

attach.txt

CheckResults.txt

dds.txt

[mitchellt1]

By the way the computer is running Windows XP Professional.

But on my Windows 8.1 Pro computer it works fine, same with my Windows 7 Professional laptop.

[AdvancedSetup]

Not sure why but BITS seems to have had trouble loading and then later on MBAM did which may be because of BITS.

 

==== Event Viewer Messages From Past Week ========.18/04/2014 10:58:33, error: Service Control Manager [7011]  - Timeout (30000 milliseconds) waiting for a transaction response from the MBAMService service.18/04/2014 03:16:23, error: Service Control Manager [7024]  - The Background Intelligent Transfer Service service terminated with service-specific error 2147500037 (0x80004005).17/04/2014 21:33:34, error: Windows Update Agent [20]  - Installation Failure: Windows failed to install the following update with error 0x80070002: Security Update for Windows XP (KB981997)..==== End Of File ===========================

 

Please restart the computer and then try running a clean removal and reinstall and see if that corrects the issue and let us know.

 

MBAM Clean Removal Process 2x

 

Thanks

[mitchellt1]

It didn't work, desktop still takes ages to bring up icons. I did realise that I did the mbamcheck and dds.scr while malwarebytes was disabled through msconfig, not sure if that is an issue but I redone it, but can't re upload it.

 

But I also have this other issue, when I boot into Windows and after the desktop icons show up, the malwarebytes malicious website protection will not enable for some reason, I did check settings and it is set to enable when Windows signs in. When I try to enable it again it enables then disables straight away

[AdvancedSetup]

Well this sub-forum is restricted from running other tools so I would suggest following the advice from the topic here Available Assistance for Possibly Infected Computers and having one of the Experts assist you with looking into your issue.

Thanks

[mitchellt1]

Ok thanks, I have contacted them about the log in times being slow, though the malwarebytes malicious website protection issue seems to be fixed now.

[AdvancedSetup]

Okay, sounds good.