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MikaBonita

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  1. Please help! My 4-year old HP laptop (XP sp3) started acting out 2 weeks ago after a Comodo Firewall update. After the reboot, my pc would either be super slow, the wi-fi won't connect although my network is displayed, or take forever to power off. It never occurred to me that malware might be involved since my AVG and Comodo firewall were always on and updated. I also never click on suspicious links or email attachments. Thinking the culprit was the Comodo update, I uninstalled & reinstalled the firewall twice. The final time I did it, I thought everything was fine, but when I tried a new feature of Comodo (opening Chrome browser thru the sandbox), I promptly get the blue screen of death. That happened twice and after that my pc went back to being agonizingly slow. I installed Malwarebytes and it detected 3 items: a Worm.autorun and 2 entries that start with PUM.Hijack.Startmenu. I removed all 3 and thought that my pc would be back to normal. However, there's no improvement at all and it looks like the system got tweaked. I uninstalled Comodo firewall and the computer wouldn't freeze as much as it used to but now AVG shows and an exclamation mark (!) icon all the time. I tried doing system restore with command prompt several times but no luck. I even tried the earliest restore point which is Jan.14th. After the reboot ts says Restoration Incomplete. What should I do? Some people I talk to tell me to reinstall Windows but my pc did not come with a Windows installer when I bought it. I've been googling possible solutions and I've been reading stuff about rootkits and the TDSS killer. I thought I might as well ask somebody first before installing more programs on my pc. Please help! I'm at my wit's end. I also have no idea when the problem really started. Around January I turned on my pc to a message telling me that my user profile could not be opened because it has been corrupted. I was eventually able to fix that (I deleted the backup user profile created and that action enabled my user profile to load). I am just not sure if that user profile corruption was related to this problem.
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