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MBAM causing BSOD


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Hi,

Ok...when you got the BSOD did you happen to write down the Stop codes that were being displayed? If not please run Malwarebytes again and write down the codes that come up if it "Blue Screens" again.

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Again, while I'm waiting for some more instructions to try to try on this laptop, are there any good programs that someone could use after someone cleans a bunch of useless or unwanted programs that would be safe to clean out any stray files that are left over after removal? I do use Ccleaner but is there a better program or 2 to use to clean out stray, useless files?

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Hi,

Sorry for any delay and I hope you are starting to feel better. As for your question, I would recommend Revo Uninstaller for removing programs if the normal uninstall from the software itself does not work completely.

We are still trying to sort some things out with your system, but it doesn't look like this is a malware problem luckily.

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Please download HD Tune (the free version not the trial), run an error scan on your primary harddrive (full not quick) and report back if any blocks aren't green. It tests your hard drive for bad sectors.

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Do you have your Windows Vista CD or can you borrow one from a friend? If so, get it out as we may need this during the following steps:

  • Click on Start, type cmd in the Start Search bar.
  • Right click on Command Prompt at the top of the window and select Run as Administrator.
  • In the Command Prompt Window, type (or copy and paste) sfc /scannow and press Enter.

The scan may take some time, so be patient. Windows will repair any corrupted or missing files that it finds. If information from the installation CD is needed to repair the problem, you may be prompted to insert your Windows Vista CD.

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  • Download mbam-check.exe from >>> here <<<and save it to your desktop
  • On Vista/Windows 7, Right-click on mbam-check.exe & select Run as Administrator & allow to Run.
    On XP,Double-click on mbam-check.exe to run it.
  • It should then open a log file CheckResults.txt
  • Please copy and paste the entire contents of the log into your next post, or, if you prefer, you may attach the CheckResults.txt file located on your desktop instead

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Glad we could help. :)

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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