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  1. Removals completed. Everything seems to be back in order and we have visited Paypal. Thanks for all your help and expertise. Hopefully we won't be writing you back in the next three days, but it's good to know Malwarebytes forums have such helpful and dedicated experts.
  2. FYI, when we logged on this morning, Symantec took the computer to black screen to "remove threats" then rebooted. So we launched the ESET scan again; it's at 49% and has found nothing. (Last night at 49% it found six; post #46.) We'll report back at 100%.
  3. Thank you gringo. We will post with the scan is done and compare notes again tomorrow. So far (49%) it's found: Win64/Olmarik.AK.trojan Win32/Olmarik.AFK.trojan win64/Olmarik.AK.trojan a variant of win32/Rootkit.Kryptik.OX trojan Win64/Olmarik.AK trojan a variant of Win32/Olmarik.AYI trojan Seeing a pattern here. Talk to you tomorrow (and will post the report when it's done)
  4. We're at 40% scan after 40 minutes. It's getting late in your time zone. Will you be available tomorrow to diagnose and recommend on this scan?
  5. Good to know and thanks. Sadly, the latest scan (still running) is finding more problems. Stay tuned.
  6. You have been most generous with your time and talent. Confirm, please, that any Paypal donation would reach you directly. Secondly, while we wait for the final scan to complete, what was at play in this computer corruption? We saw toolbar and Java deletes, but are unclear on the source of the issues. If you have time... insight is welcome.
  7. At this time everything seems to be OK. What's it look like from your side?
  8. Logfile of Trend Micro HijackThis v2.0.4 Scan saved at 7:49:28 PM, on 11/17/2012 Platform: Windows Vista SP2 (WinNT 6.00.1906) MSIE: Internet Explorer v8.00 (8.00.6001.19328) Boot mode: Normal Running processes: C:\Program Files (x86)\Norton 360\Engine\6.4.0.9\ccSvcHst.exe C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe C:\Users\Vince\AppData\Local\Akamai\netsession_win.exe C:\Program Files (x86)\Dell\MediaDirect\PCMService.exe C:\Users\Vince\AppData\Local\Akamai\netsession_win.exe C:\Users\Vince\AppData\Local\Google\Chrome\Application\chrome.exe C:\Users\Vince\AppData\Local\Google\Chrome\Application\chrome.exe C:\Users\Vince\AppData\Local\Google\Chrome\Application\chrome.exe C:\Users\Vince\AppData\Local\Google\Chrome\Application\chrome.exe C:\Users\Vince\AppData\Local\Google\Chrome\Application\chrome.exe C:\Users\Vince\AppData\Local\Google\Chrome\Application\chrome.exe C:\Users\Vince\Desktop\HijackThis.exe R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.washington.edu/news R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896 R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157 R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1:9421;<local> R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn\yt.dll O2 - BHO: HP Print Enhancer - {0347C33E-8762-4905-BF09-768834316C61} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_printenhancer.dll O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll O2 - BHO: Ghostery BHO - {237EB6DA-3FEA-4DD2-8A61-A901B5C489D7} - C:\Program Files (x86)\GhosteryIEplugin\GhosteryBrowserHelperObject.dll O2 - BHO: Norton Identity Protection - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files (x86)\Norton 360\Engine\6.4.0.9\coIEPlg.dll O2 - BHO: Norton Vulnerability Protection - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files (x86)\Norton 360\Engine\6.4.0.9\IPS\IPSBHO.DLL O2 - BHO: Java Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre1.6.0_07\bin\ssv.dll O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll O2 - BHO: SkypeIEPluginBHO - {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files (x86)\Google\GoogleToolbarNotifier\5.7.7529.1424\swg.dll O2 - BHO: HP Smart BHO Class - {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll O3 - Toolbar: Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton 360\Engine\6.4.0.9\coIEPlg.dll O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn\yt.dll O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll O4 - HKLM\..\Run: [PCMService] "C:\Program Files (x86)\Dell\MediaDirect\PCMService.exe" O4 - HKLM\..\Run: [NswUiTray] C:\Program Files (x86)\Norton SystemWorks\NswUiTray.exe O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe" O4 - HKCU\..\Run: [sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun O4 - HKCU\..\Run: [swg] "C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe" O4 - HKCU\..\Run: [googletalk] C:\Users\Vince\AppData\Roaming\Google\Google Talk\googletalk.exe /autostart O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe O4 - HKCU\..\Run: [Akamai NetSession Interface] "C:\Users\Vince\AppData\Local\Akamai\netsession_win.exe" O4 - .DEFAULT User Startup: Dell Dock First Run.lnk = C:\Program Files\Dell\DellDock\DellDock.exe (User 'Default user') O4 - Startup: Dell Dock.lnk = C:\Program Files\Dell\DellDock\DellDock.exe O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~2\MICROS~2\Office12\EXCEL.EXE/3000 O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files (x86)\Java\jre1.6.0_07\bin\ssv.dll O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files (x86)\Java\jre1.6.0_07\bin\ssv.dll O9 - Extra button: Ghostery - {237EB6DA-3FEA-4DD2-8A61-A901B5C489D7} - C:\Program Files (x86)\GhosteryIEplugin\GhosteryBrowserHelperObject.dll O9 - Extra button: Express Cleanup - {5E638779-1818-4754-A595-EF1C63B87A56} - C:\Program Files (x86)\Norton SystemWorks\Norton Cleanup\WCQuick.lnk O9 - Extra 'Tools' menuitem: Express Cleanup - {5E638779-1818-4754-A595-EF1C63B87A56} - C:\Program Files (x86)\Norton SystemWorks\Norton Cleanup\WCQuick.lnk O9 - Extra button: Skype add-on for Internet Explorer - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll O9 - Extra 'Tools' menuitem: Skype add-on for Internet Explorer - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~2\MICROS~2\Office12\REFIEBAR.DLL O9 - Extra button: Show or hide HP Smart Web Printing - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll O16 - DPF: {10000000-1000-1000-1000-100000000000} - http://cdn.betteradvertising.com/ghostery/addons/ie/2.4.2.0/ghostery.cab O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab O18 - Protocol: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~2\COMMON~1\Skype\SKYPE4~1.DLL O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\Windows\system32\browseui.dll O23 - Service: Adobe Active File Monitor V7 (AdobeActiveFileMonitor7.0) - Adobe Systems Incorporated - C:\Program Files (x86)\Adobe\Photoshop Elements 7.0\PhotoshopElementsFileAgent.exe O23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems Incorporated - C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe O23 - Service: Andrea RT Filters Service (AERTFilters) - Unknown owner - C:\Windows\system32\AERTSr64.exe (file missing) O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing) O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files (x86)\Symantec\LiveUpdate\AluSchedulerSvc.exe O23 - Service: @dfsrres.dll,-101 (DFSR) - Unknown owner - C:\Windows\system32\DFSR.exe (file missing) O23 - Service: Dock Login Service (DockLoginService) - Stardock Corporation - C:\Program Files\Dell\DellDock\DockLogin.exe O23 - Service: FLEXnet Licensing Service - Acresso Software Inc. - C:\Program Files (x86)\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe O23 - Service: GameConsoleService - WildTangent, Inc. - C:\Program Files (x86)\WildTangent\Dell Games\Dell Game Console\GameConsoleService.exe O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files (x86)\Google\Common\Google Updater\GoogleUpdaterService.exe O23 - Service: Intuit Update Service (IntuitUpdateService) - Intuit Inc. - C:\Program Files (x86)\Common Files\Intuit\Update Service\IntuitUpdateService.exe O23 - Service: Intuit Update Service v4 (IntuitUpdateServiceV4) - Intuit Inc. - C:\Program Files (x86)\Common Files\Intuit\Update Service v4\IntuitUpdateService.exe O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing) O23 - Service: LiveUpdate - Symantec Corporation - C:\Program Files (x86)\Symantec\LiveUpdate\LuComServer_3_4.EXE O23 - Service: Mozilla Maintenance Service (MozillaMaintenance) - Mozilla Foundation - C:\Program Files (x86)\Mozilla Maintenance Service\maintenanceservice.exe O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing) O23 - Service: Norton 360 (N360) - Symantec Corporation - C:\Program Files (x86)\Norton 360\Engine\6.4.0.9\ccSvcHst.exe O23 - Service: NETGEARGenieDaemon - NETGEAR - C:\Program Files (x86)\NETGEAR Genie\bin\NETGEARGenieDaemon64.exe O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing) O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing) O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing) O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing) O23 - Service: Skype Updater (SkypeUpdate) - Skype Technologies - C:\Program Files (x86)\Skype\Updater\Updater.exe O23 - Service: @%SystemRoot%\system32\SLsvc.exe,-101 (slsvc) - Unknown owner - C:\Windows\system32\SLsvc.exe (file missing) O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing) O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing) O23 - Service: stllssvr - MicroVision Development, Inc. - C:\Program Files (x86)\Common Files\SureThing Shared\stllssvr.exe O23 - Service: Symantec RemoteAssist - Symantec, Inc. - C:\Program Files (x86)\Common Files\Symantec Shared\Support Controls\ssrc.exe O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing) O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing) O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing) O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing) O23 - Service: @%ProgramFiles%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing) -- End of file - 11938 bytes
  9. Malwarebytes Anti-Malware 1.65.1.1000 www.malwarebytes.org Database version: v2012.11.17.06 Windows Vista Service Pack 2 x64 NTFS Internet Explorer 8.0.6001.19328 Vince :: VINCE-PC [administrator] 11/17/2012 7:42:54 PM mbam-log-2012-11-17 (19-42-54).txt Scan type: Quick scan Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM Scan options disabled: P2P Objects scanned: 249094 Time elapsed: 3 minute(s), 8 second(s) Memory Processes Detected: 0 (No malicious items detected) Memory Modules Detected: 0 (No malicious items detected) Registry Keys Detected: 0 (No malicious items detected) Registry Values Detected: 0 (No malicious items detected) Registry Data Items Detected: 0 (No malicious items detected) Folders Detected: 0 (No malicious items detected) Files Detected: 0 (No malicious items detected) (end)
  10. Update for Microsoft Office 2007 (KB2508958) 6400_Help Acrobat.com Adobe AIR Adobe Flash Player 11 ActiveX Adobe Flash Player 11 Plugin Adobe Photoshop Elements 7.0 Adobe Photoshop.com Inspiration Browser Adobe Premiere Elements 8.0 Adobe Reader 9.5.2 Akamai NetSession Interface Akamai NetSession Interface Service AnswerWorks 5.0 English Runtime Apple Application Support Apple Software Update bpd_scan BPDSoftware BPDSoftware_Ini Browser Address Error Redirector BufferChm Carbonite Online Backup Setup CCleaner CheckIt Diagnostics Compatibility Pack for the 2007 Office system CustomerResearchQFolder Dell-eBay Dell Getting Started Guide Dell Video Chat (remove only) DELL0604 Destination Component DeviceDiscovery DeviceManagementQFolder DocMgr DocProc DocProcQFolder eSupportQFolder Fax Ghostery IE Plugin Google Chrome Google Talk (remove only) Google Toolbar for Internet Explorer Google Update Helper GPBaseService Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595) Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484) HP Photosmart Essential 2.5 HP Product Detection HP Update HP_Network_UserGuide HPProductAssistant HPSSupply J6400 Java Auto Updater Java 6 Update 31 Java 6 Update 7 LiveUpdate (Symantec Corporation) Malwarebytes Anti-Malware version 1.65.1.1000 MarketResearch MediaDirect Microsoft Office 2007 Service Pack 3 (SP3) Microsoft Office Access MUI (English) 2007 Microsoft Office Access Setup Metadata MUI (English) 2007 Microsoft Office Communicator 2007 Microsoft Office Excel MUI (English) 2007 Microsoft Office File Validation Add-In Microsoft Office InfoPath MUI (English) 2007 Microsoft Office Live Add-in 1.5 Microsoft Office Outlook MUI (English) 2007 Microsoft Office PowerPoint MUI (English) 2007 Microsoft Office PowerPoint Viewer 2007 (English) Microsoft Office Professional Plus 2007 Microsoft Office Proof (English) 2007 Microsoft Office Proof (French) 2007 Microsoft Office Proof (Spanish) 2007 Microsoft Office Proofing (English) 2007 Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3) Microsoft Office Publisher MUI (English) 2007 Microsoft Office Shared MUI (English) 2007 Microsoft Office Shared Setup Metadata MUI (English) 2007 Microsoft Office Word MUI (English) 2007 Microsoft Silverlight Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 Microsoft Visual C++ 2005 Redistributable Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148 Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 Microsoft Works Mozilla Firefox 16.0.2 (x86 en-US) Mozilla Maintenance Service MSVCSetup MSXML 4.0 SP2 (KB954430) MSXML 4.0 SP2 (KB973688) NETGEAR Genie Norton 360 Norton Cleanup Norton SystemWorks Norton SystemWorks (Symantec Corporation) Norton Utilities PhotoshopdotcomInspirationBrowser ProductContext PSSWCORE Quicken WillMaker Plus 2012 QuickTime Realtek High Definition Audio Driver Roxio Creator Audio Roxio Creator Copy Roxio Creator Data Roxio Creator DE Roxio Creator Tools Roxio Express Labeler 3 Roxio Update Manager Scan Security Update for Microsoft .NET Framework 3.5 SP1 (KB2604111) Security Update for Microsoft .NET Framework 3.5 SP1 (KB2657424) Security Update for Microsoft .NET Framework 4 Client Profile (KB2160841) Security Update for Microsoft .NET Framework 4 Client Profile (KB2446708) Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663) Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870) Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636) Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078) Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121) Security Update for Microsoft .NET Framework 4 Client Profile (KB2633870) Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351) Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368) Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368v2) Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405) Security Update for Microsoft .NET Framework 4 Client Profile (KB2686827) Security Update for Microsoft .NET Framework 4 Client Profile (KB2729449) Security Update for Microsoft .NET Framework 4 Client Profile (KB2737019) Security Update for Microsoft Office 2007 suites (KB2596615) 32-Bit Edition Security Update for Microsoft Office 2007 suites (KB2596672) 32-Bit Edition Security Update for Microsoft Office 2007 suites (KB2596744) 32-Bit Edition Security Update for Microsoft Office 2007 suites (KB2596754) 32-Bit Edition Security Update for Microsoft Office 2007 suites (KB2596785) 32-Bit Edition Security Update for Microsoft Office 2007 suites (KB2596792) 32-Bit Edition Security Update for Microsoft Office 2007 suites (KB2596856) 32-Bit Edition Security Update for Microsoft Office 2007 suites (KB2596871) 32-Bit Edition Security Update for Microsoft Office 2007 suites (KB2597969) 32-Bit Edition Security Update for Microsoft Office 2007 suites (KB2687311) 32-Bit Edition Security Update for Microsoft Office 2007 suites (KB2687314) 32-Bit Edition Security Update for Microsoft Office 2007 suites (KB2687439) 32-Bit Edition Security Update for Microsoft Office 2007 suites (KB2687441) 32-Bit Edition Security Update for Microsoft Office Excel 2007 (KB2687307) 32-Bit Edition Security Update for Microsoft Office InfoPath 2007 (KB2687440) 32-Bit Edition Security Update for Microsoft Office PowerPoint 2007 (KB2596764) 32-Bit Edition Security Update for Microsoft Office PowerPoint 2007 (KB2596912) 32-Bit Edition Security Update for Microsoft Office Publisher 2007 (KB2596705) 32-Bit Edition Security Update for Microsoft Office Word 2007 (KB2687315) 32-Bit Edition Sibelius 6.1.0.3 Demo Skype Toolbars Skype™ 5.10 SmartSound Quicktracks for Premiere Elements 8.0 SmartWebPrinting SolutionCenter Status Symantec Technical Support Web Controls Toolbox TrayApp TurboTax 2008 TurboTax 2008 WinPerFedFormset TurboTax 2008 WinPerProgramHelp TurboTax 2008 WinPerReleaseEngine TurboTax 2008 WinPerTaxSupport TurboTax 2008 WinPerUserEducation TurboTax 2008 wrapper TurboTax 2009 TurboTax 2009 WinPerFedFormset TurboTax 2009 WinPerReleaseEngine TurboTax 2009 WinPerTaxSupport TurboTax 2009 wrapper TurboTax 2010 TurboTax 2010 WinPerFedFormset TurboTax 2010 WinPerReleaseEngine TurboTax 2010 WinPerTaxSupport TurboTax 2010 wrapper TurboTax 2011 TurboTax 2011 WinPerFedFormset TurboTax 2011 WinPerReleaseEngine TurboTax 2011 WinPerTaxSupport TurboTax 2011 wrapper UnloadSupport Update for 2007 Microsoft Office System (KB967642) Update for Microsoft .NET Framework 3.5 SP1 (KB963707) Update for Microsoft .NET Framework 4 Client Profile (KB2468871) Update for Microsoft .NET Framework 4 Client Profile (KB2533523) Update for Microsoft .NET Framework 4 Client Profile (KB2600217) Update for Microsoft Office 2007 Help for Common Features (KB963673) Update for Microsoft Office 2007 suites (KB2596660) 32-Bit Edition Update for Microsoft Office 2007 suites (KB2596848) 32-Bit Edition Update for Microsoft Office Access 2007 Help (KB963663) Update for Microsoft Office Excel 2007 Help (KB963678) Update for Microsoft Office Infopath 2007 Help (KB963662) Update for Microsoft Office Outlook 2007 (KB2687404) 32-Bit Edition Update for Microsoft Office Outlook 2007 Help (KB963677) Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2760413) 32-Bit Edition Update for Microsoft Office Powerpoint 2007 Help (KB963669) Update for Microsoft Office Publisher 2007 Help (KB963667) Update for Microsoft Office Script Editor Help (KB963671) Update for Microsoft Office Word 2007 Help (KB963665) UWICK Tectia Client VideoToolkit01 Visual C++ 2008 x86 Runtime - (v9.0.30729) Visual C++ 2008 x86 Runtime - v9.0.30729.01 WebReg WildTangent Games Yahoo! Toolbar
  11. Should we reboot and run any more programs, perhaps re-run of Malwarebytes, where the problem was first detected?
  12. the Windows "winrscmde stopped working" window seems to have disappeared. Have not done a reboot or malwarebytes to see what they show since we started this process.
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