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  1. I started to download the files you gave me but I ran into a few question marks (attached). The first is one of the pop-ups Avast is giving me and I just wanted you to see this. The second shows MCShield had an error code I don't understand what they are referring to by desktop gadgets? Hippo update is showing Java but I already installed it using your link so I suspect Hippo is showing viruses programs and I'm leery of the Beta tag. This site makes me very nervous to use. I didn't proceed with this because I was unsure. I had already clicked to change the download to Firefox so this pop-up made me stop. See what I mean? How is the average person to know? Allot of this information isn't clear. I'm still trying to figure out MCShield and when I installed malwarebytes Anti-Exploit it created an flame icon in the system tray lower right but has since disappeared. I think since Hippo brought up Java which is how I was infected in the first place that the virus is still on my computer. Why would Java need an update when I just installed it yesterday using the links you gave me? I still am unable to find it on my computer so I tried following your link to download Windows 7 driver but I was leery of doing so because it came up with another name. Thoughts/suggestions, Robert
  2. I'm not understanding what you mean by email is OK and Windows update too ? I'll go ahead and install those programs you listed tonight but one question; will these programs conflict with what I already have on the computer? Thanks Robert
  3. You've given me allot of information to digest but as a quick reply: The Java update is how I got infected in the first place. I also had a pop-up for Adobe updates but didn't click on that either because I'm leery of being infected. The safest setting is to have your e-mail client set to view incoming e-mails in text only - how do I do this? I already have my email set at the highest priority even though I hardly get any emails from people I know but my spam folders fills and I empty it on a regular basis. Windows Vista and Windows 7To turn on Automatic Updates yourself, follow these steps: Click Start, type Windows update in the search box, and then click Windows Update in the Programs list. In the left pane, click Change settings. Select the option that you want. Under Recommended updates, select the Give me recommended updates the same way I receive important updates or Include recommended updates when downloading, installing, or notifying me about updates check box, and then click OK.I have my Windows 7 set up for automatic updates but it doesn't have any of the above. I searched for Adobe Reader to upgrade it but I can't find it? I already have malwarebytes Anti-Malware installed but you wish me to install the following programs in addition to the ones I already have? Are these automatic or will I have to run them manually ? TFC - to clean unneeded temporary files. Malwarebytes' Anti-Malware - to scan your system from time to time in search for malware. Malwarebytes' Anti-Exploit - to prevent plenty of mostly exploited vulnerabilities. McShield - to prevent infections spread by removable media. CryptoPrevent - to secure yourself from very severe CryptoLocker infection. Unchecky - to prevent from installing additional foistware, implemented in legitimate installations. FiheHippo.com Update Checker - to keep your programs up-to-date. Adblock - to surf the web without annoying ads! I ran the Del fix tool. Can I now delete the AdwCleaner, FRST64 and fixlist from my desktop? I would have no problem reimbursing you for the time you've spent helping me but I'm disabled and live from month to month on a fixed marginal income. Thanks, Robert
  4. In addition, my computer keeps popping up my admin dialog box to install Java which I click NO and then a Java update appears in the system tray. This happens everyday. So the computer is still not back to normal. Robert
  5. I ran all the scans and updated Spywareblaster after reading your message and are attached along with the malwarebytes report. It seems the system is clean. I also contracted Win32:Eorezo - cy [pup] via a supposed upgrade to Firefox. I was able to delete it and ran full scans afterward twice and it appears clean. How do I know what's a legitimate download and what's not? I have another that popped up today for a updated version for SuperAntiSpyware but I was leery of clicking on it so I closed it. Also Avast keeps popping up telling me there are updated versions of programs available. So what is the best course of action so this doesn't happen again? Thanks, Robert Malwarebytes report (8-27-14).doc
  6. I don't know if I did this right or if these are what you're looking for but I found them under AdwCleaner. Robert AdwCleanerS27.txt AdwCleanerS28.txt
  7. I followed your instructions and all went well but AdwCleaner did not create a report. I tried it twice. The Fixlog is attached. Robert Fixlog.txt
  8. I tried looking this up but couldn't find any answers. How do I save Farbar to my desktop? Thanks, Robert
  9. I forgot to save Farbar to my desktop and can't remember how to do it? I tried right clicking but that didn't seem to bring up the options needed. Here are the FRST.txt and Addition.txt Thanks, Robert Addition.txt FRST.txt
  10. Yes, because I'm disabled and have wrist injuries along with back and neck injuries.
  11. p.s. is there some way of closing the attachments in my first post so that I don't have to scroll down? Thanks, Robert
  12. Hello TwinHeadedEagle, Thank you for assisting me, To my knowledge, I do not have any illegal software of any kind on my computer. I clicked the link to download Farbar as per your instructions but Avast immediately popped up with Threat detected! So I closed it. Robert
  13. I have a Dell XPS 8500, with Windows 7 Professional, SP1, with Spywareblaster, SuperAntiSpware, Malwarebytes, Avast, Windows Defender and Windows firewall. (1) TB HD Intel ® Core i7-33-3770 CPU @ 3.40 GHz 3.40 GHz Ram 12.0 GB System type : 64-bit operating system I have also have a Dell Dimension 8200 with XP, SP3, with Spywareblaster, , SuperAntiSpware, Avast, Malwarebytes and Windows firewall. Seagate Barracuda 7200 HD 160Gb System type: 32-bit operating system I've contracted some sort of virus on the Dell 8500 when I installed what I thought was a JAVA update; Ever since, I have been getting notices from Java to install it again? It just popped on my screen so thought it was legitimate. and also this: I've run Malwarebytes, Avast, SuperAntiSpyware, Autorun scans and deleted selected items but the virus (Pup.Optional) keeps returning. Everyday it's the same thing; Java pops open my Admin password box and asks if I want to download it and I answer (NO). I then get a notification on the system tray on the lower right for Java updates. I would appreciate any help that you could give me in removing this virus from my system. Thank you, Robert
  14. Hello Kevin, I've installed XP, SP3, Avast, malwarebytes, SuperAntiSpyware, Spywareblaster and I've updated all of them and run full system scans. SuperAntiSpyare found (25) threats (Adware Tracking cookies) but that's all and I deleted them. The computer looks and is performing as it should so I think were done and I want to thank you again for all your good help and patience. Robert
  15. p.s. I downloaded and installed an additional (96) updates and I'm sure more to follow. Then I'll install Avast, malwarebytes, SuperAntiSpyware and Spywareblaster which is what I had before. Thanks again, Robert
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