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Porthos

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Porthos last won the day on March 28

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About Porthos

  • Birthday 05/11/1967

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    San Antonio Texas

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  1. @Swaroop I am going to get you started with the process. Please respond to all future instructions from your helper in a timely manner. Let's go ahead and run a couple of scans and get some updated logs from your system. Please read the entire post below before starting so that you're more familiar with the process Then follow each step in the order provided. Unless otherwise asked, please attach all logs Please make the following system changes: If you have not done so already - Enable System Protection and create a NEW System Restore Point Temporarily disable your antivirus real-time protection or other security software first only if it blocks or interferes with the scans or downloads.. Make sure to turn it back on once the scans are completed Temporarily disable Microsoft SmartScreen to download software below only if needed. Make sure to turn it back on once the downloads are completed Disable-Fast-Startup Show-Hidden-Folders-Files-Extensions Please run the following scans: Click the following link and run a Scan with AdwCleaner Click the following link and run a Scan with Malwarebytes RESTART the computer Click the following link and run a Scan with Farbar Recovery Scan Tool Example image of where to click to attach files when posting your reply Then be patient for the next expert to take your case. Thank you
  2. @helpocio This forum is the official way and the fastest to get a False positive reviewed and corrected. -Website Data- Category: Phishing Domain: downtowndenver.com IP Address: 35.208.160.76 Port: 443 Type: Outbound File: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
  3. My comment has NOTHING to do with the software Tron runs/executes. I am going to close this now since you did not understand the following. This section is only for reporting false positives.
  4. You missed the most important part of my instructions. Disable-Fast-Startup https://forums.malwarebytes.com/topic/299350-disable-fast-startup/ After you do the above, Let's use the same support tool and do a clean uninstall and reinstall. Download the Malwarebytes Support Tool. Please close all browsers and programs before running the tool. Once done, it will attempt to reinstall Malwarebytes. After the installation restart the computer.
  5. Make sure the user updates Browser Guard as well. If you can not see the Browser Guard icon in the browser toolbar, click the puzzle icon and unhide or pin the icon. If you're having issues with Malwarebytes Browser Guard you may want to try to update the program manually. Click on the extension icon Click the Kebab Menu -> then Support Click the Check for database updates button If still having an issue then click Clear Browser Guard Storage, Restart the Browser, and check for Database Updates again I suggest updating Browser Guard. If you still have issues, If you can not see the Browser Guard icon in the browser toolbar, click the puzzle icon and unhide or pin the icon. If you're having issues with Malwarebytes Browser Guard you may want to try to update the program manually. Click on the extension icon Click the Kebab Menu -> then Support Click the Check for database updates button If still having an issue then click Clear Browser Guard Storage, Restart the Browser, and check for Database Updates again
  6. This is a Browser Guard exclusive "Heuristic" block. I have moved your post to the correct section so the Browser Guard team can address it.
  7. I have moved your post for you. Do you have a screenshot of the block as I am not blocked?
  8. Not only does it run the different programs but it runs scripts to reduce/change permissions on files and folders that reduce the built-in security of Windows. It does not restore those permissions back to default. If I found out a repair person used Tron on my system, I would never use them again and clean install Windows. That is where I will leave this. This is not the section of this forum for those discussions.
  9. I suggest updating Browser Guard. If you still have issues, If you can not see the Browser Guard icon in the browser toolbar, click the puzzle icon and unhide or pin the icon. If you're having issues with Malwarebytes Browser Guard you may want to try to update the program manually. Click on the extension icon Click the Kebab Menu -> then Support Click the Check for database updates button If still having an issue then click Clear Browser Guard Storage, Restart the Browser, and check for Database Updates again
  10. I have moved your post to the correct section and provided a log. -Website Data- Category: RiskWare Domain: v.123113.com IP Address: 23.21.212.132 Port: 443 Type: Outbound File: C:\Program Files (x86)\Microsoft\Edge\Application\msedge.exe
  11. @Eno-Scott I suggest deleting the Tron folder completely and never downloading or using Tron in the future.
  12. The FREE version of Malwarebytes will work alongside Bitdefender or any other software. You have to install Bitdefender first or Bitdefender will make you remove Malwarebytes.
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