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Search engine results redirect virus


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Hope you can assist me with the issue I have in my machine.

My computer has been infected since last week. Whenever I search using any browser(Mozilla,IE,Crome) search results are redirected to bogus web sites.

I have tried solutions in the web without any success. I have also installed Malwarebytes 1.65.0.1400 and performed a full scan. After the scan, it has quarantined some files yet I still have the problem.

Can you please kindly let me know how to solve this issue?

Thank you in advance.

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Hello and welcome to MBAM forum, Sarith:

Sorry to hear you might be infected.

We cannot work on malware removal in this sub-section of the forum, so please read below for assistance with cleaning your system.

IMPORTANT: Please do NOT use any temporary file cleaners unless instructed to do so - they can cause data loss, making recovery difficult.

IF YOU WOULD LIKE EXPERT HELP WITH MALWARE REMOVAL, PLEASE CHOOSE ONE OF THE FOLLOWING 3 OPTIONS:

OPTION 1: Free, one-on-one, expert assistance in the Malware Removal Forum.

OPTION 2: For licensed users of MBAM PRO, there is free, one-on-one, expert assistance from the MBAM support helpdesk.

OPTION 3: Fee-based, one-on-one, expert assistance from Premium Support.

OPTION 1:

  • Please print out, read and carefully follow the instructions in the "I'm Infected - What Do I Do Now?" sticky topic.
  • -->If the infection has so crippled the computer that you cannot complete some or all of the steps, then just do the best you can and start a new topic as described below.
  • Then please start a new post in the Malware Removal Forum.
  • An authorized, trained malware expert will provide free, one-on-one assistance as soon as one becomes available.

  • -->>When starting your new post, please note the following:<<--
  • Please do NOT post in a topic started by someone else, even if their problem sounds similar.
  • Please COPY/PASTE the requested logs directly into your post, rather than attaching them.
  • Under options, please be sure to select "track this topic" and "immediate email notification", so you'll know when a helper responds.
  • Please be patient - it may be 48 hours or more before a helper can assist you, especially when the forum is very busy.
  • Please do NOT "bump" your topic or reply back to it for at least 48 hours.
  • Doing so may cause your topic to be overlooked, as it will appear that you are already being helped.

OPTION 2:

If you are a paid user of MBAM PRO and would like support via the helpdesk, please contact them HERE.

OPTION 3:

If you prefer the Malwarebytes Premium Services (comprehensive solutions to all your computer support needs – from installation and set-up to troubleshooting and tune-ups), please go to the Premium Support site HERE.

Please be patient – someone will assist you as soon as possible.

Thank you very much,

daledoc1

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