Adamc

Dear S!Ri, After an intensive inquiry I have learned today that there is a technical deficiency in the "Regue Killer" software installation process. We are still investigating what cause this malfunction so that this problem will not repeat itself in the future. Please note that we, together with 01Net, have decided to disabled the download accelerator from the "Regue Killer" software and we are also in the process of verifying all other links. It is important to understand that we provide a technological solution which enables millions of users to get the apps they desire. It is inevitable that technical problems like this will occur from time to time. Nevertheless, we do our best to repair such problems in order to maintain a high user experience when using our technology. On no account whatsoever did we, or our partners, have any prior knowledge regarding this problem and we thank you for bringing it to our attention. We work hard in order to maintain our good reputation, so you can be sure that we take this kind of problems very seriously. We also want to inform you that we posted a comment at http://tigzyrk.blogs...sur-le-dos.html in order to clarify this situation. In regard to your comment concerning the speed of the installation process, please note that our download acceleration technology also works on links which are not hosted on our servers. It has been explained to me by our CTO that the download manager creates and manages several connections to the downloaded file and therefore utilizes almost 100% of the user bandwidth. This results in 30% -50% increase in the download speed compared to standard browser download. I hope that this can help you remove the PUP.Downloader.01Net alert from our installation platform. If you have any questions or further concerns, please contact me at any time. Regards, Adam Chakir, Advocate | Head of Compliance

Thanks again for you response. I'm not sure I fully understand your comment. I will take this to the project manager in-charge on the Telecharger downloader and to our CTO and will post a response as soon as possible (it's now after midnight my time) Regards, Adam Chakir, Advocate | Head of Compliance

Hello and thank you for your prompt response. I would like to ask you to reconsider marking our download accelerator platform as PUP.Downloader.01Net (i.e. "potentially unwanted program") for the following reasons: 1. We provide a free quality service for product distribution. Our download manger encapsulate many advanced features, including download accelerator, download recovery and network error correction, we host all the files and make sure the download and services are free, easy to use and safe. 2. Our products are under strict internal and external compliance rule as we are distributing many high quality softwares with direct DLA agreements with well known companies such as Google. 3. Our company follows all relevant Privacy Protection regulatons and make sure that the products that are being distribute via our download accelerator platform comply with the same standarts. 4. Our support team is available 7 days a week to help users with any problem they might have encountered during or post the download process. As you can see we are a respectful company which highly regards its customers and users' privacy and security. This situation is damging our business and users. Please remove this alert from our download accelerator platform. In any case I will be happy to provide any additional information you may need. Best regards, Adam Chakir, Advocate | Head of Compliance

Dear team, I am writing to you on behalf of my company, IronSource, developer of a world leading installation platform known as InstallCore which is being used by some of the largest product development and distribution companies in the world. Among our customers you will find CNET (download.com), foxtab.com, JDownloader.org, Alcohol-soft.com, ICQ and many more. It has come to our attention that your Anti-Virus is detecting our installer as a "Adware.Downloader.01.Net". This is obviously a false-positive case which has dramatic negative consequences over our business and is hurting our users and business partners. We are sure that this happened by mistake and we would appreciate if you could kindly remove our site from your Adware blacklist. We would also appreciate if you could provide us with more information regarding this situation and whether there is anything specific we need to modify in order to avoid such events in the future. We are more than willing to cooperate on this matter. You can download the relevant marked file from here: We look forward to hearing from you at your earliest convenience. Best regards, Adam Chakir, Advocate | Head of Compliance