kno3

I have had great success on here before, and now am doing the same thing with my partner's laptop, as it has been acting very funnily lately (very slow processing times, and DVD's no longer play). I've installed Malwarebytes free version, and it did quarantine one file. Also, just FYI, the battery on this laptop is on its last legs - we are waiting for a new one to be delivered. Here are the FRST logs (they will not paste so I'm attaching). Thank you so much! Krista Addition.txt FRST_18-04-2014_13-01-29.txt

I just installed new version (2014.03.24.09) of Malwarebytes. Thanks for your answer about the 2 different types of software - I didn't know there was a difference.

You say on your PM page: Note: Please only install one anti-virus program, one firewall and one anti-malware program that provides real-time protection. I have Bitdefender Total Security 2013 installed and running on my Windows 7 64-bit laptop. I also now have Malwarebytes after you worked with me, and I assume it's running in the background even though it checks with me every time I double click it, as though it's being installed. What would you recommend? I've paid for both Bitdefender and Malwarebytes but am unsure of their strengths/weaknesses, and where they overlap.

Oops nevermind. Sorry. Figured it out.

I posted a comment on your profile feed. I am going through PM instructions, and the link for how to remove old system restore points has instructions that don't seem to match what my computer is doing. The dialog box is different. Is it different for Window 7 than XP?

I tried to run combofix /uninstall but it said it couldn't find combofix. Do I just continue on with your directions?

Results of screen317's Security Check version 0.99.81 Windows 7 Service Pack 1 x64 (UAC is enabled) Internet Explorer 11 ``````````````Antivirus/Firewall Check:`````````````` Windows Firewall Disabled! Bitdefender Antivirus Antivirus up to date! `````````Anti-malware/Other Utilities Check:````````` Malwarebytes Anti-Malware version 1.75.0.1300 JavaFX 2.1.1 Java 7 Update 51 Adobe Flash Player 12.0.0.77 Adobe Reader 10.1.9 Adobe Reader out of Date! Mozilla Firefox (28.0) Google Chrome 33.0.1750.146 Google Chrome 33.0.1750.154 ````````Process Check: objlist.exe by Laurent```````` Malwarebytes Anti-Malware mbamservice.exe Malwarebytes' Anti-Malware mbamscheduler.exe Bitdefender Bitdefender vsserv.exe Bitdefender Bitdefender updatesrv.exe Bitdefender Bitdefender SafeBox safeboxservice.exe Bitdefender Bitdefender bdagent.exe Bitdefender Bitdefender pmbxag.exe Bitdefender Bitdefender antispam32 bdapppassmgr.exe `````````````````System Health check````````````````` Total Fragmentation on Drive C: 0% ````````````````````End of Log``````````````````````

I haven't seen the pop-up malware thing since several steps ago. I am super happy! I'm attaching the last thing you asked me to attach (fix list thing).Fixlog.txtFixlog.txt

Addition.txtFRST.txt

Malwarebytes Anti-Malware (PRO) 1.75.0.1300 www.malwarebytes.org Database version: v2014.03.23.10 Windows 7 Service Pack 1 x64 NTFS Internet Explorer 11.0.9600.16521 Kris :: KRIS-PC [administrator] Protection: Enabled 2014-03-23 4:58:17 PM mbam-log-2014-03-23 (16-58-17).txt Scan type: Quick scan Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM Scan options disabled: P2P Objects scanned: 281226 Time elapsed: 12 minute(s), 44 second(s) Memory Processes Detected: 0 (No malicious items detected) Memory Modules Detected: 0 (No malicious items detected) Registry Keys Detected: 0 (No malicious items detected) Registry Values Detected: 0 (No malicious items detected) Registry Data Items Detected: 0 (No malicious items detected) Folders Detected: 0 (No malicious items detected) Files Detected: 0 (No malicious items detected) (end)

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Junkware Removal Tool (JRT) by Thisisu Version: 6.1.3 (03.23.2014:1) OS: Windows 7 Professional x64 Ran by Kris on 2014-03-23 at 16:37:53.74 ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ~~~ Services ~~~ Registry Values Successfully repaired: [Registry Value] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main\\Start Page Successfully repaired: [Registry Value] HKEY_USERS\.DEFAULT\Software\Microsoft\Internet Explorer\Main\\Start Page Successfully repaired: [Registry Value] HKEY_USERS\S-1-5-18\Software\Microsoft\Internet Explorer\Main\\Start Page Successfully repaired: [Registry Value] HKEY_USERS\S-1-5-19\Software\Microsoft\Internet Explorer\Main\\Start Page Successfully repaired: [Registry Value] HKEY_USERS\S-1-5-20\Software\Microsoft\Internet Explorer\Main\\Start Page Successfully repaired: [Registry Value] HKEY_USERS\S-1-5-21-1494213668-177717600-3059224256-1001\Software\Microsoft\Internet Explorer\Main\\Start Page Successfully repaired: [Registry Value] HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\Internet Explorer\Main\\Default_Page_URL ~~~ Registry Keys Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\speedypc software Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\speedypc software ~~~ Files ~~~ Folders Successfully deleted: [Folder] "C:\ProgramData\speedypc software" Successfully deleted: [Folder] "C:\Users\Kris\AppData\Roaming\speedypc software" Successfully deleted: [Empty Folder] C:\Users\Kris\appdata\local\{00B68AA0-4B9C-4A08-B660-1F4628944545} Successfully deleted: [Empty Folder] C:\Users\Kris\appdata\local\{01394265-F9E3-441C-993D-BD620F070E9B} Successfully deleted: [Empty Folder] C:\Users\Kris\appdata\local\{0174101C-09EC-42EA-B254-C3BEB5EB72FC} Successfully deleted: [Empty Folder] C:\Users\Kris\appdata\local\{0316674D-B4B0-493C-875E-6C112796537C} Successfully deleted: [Empty Folder] 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C:\Users\Kris\appdata\local\{E574A72E-54E5-4DFC-80F4-6EDDDC368233} Successfully deleted: [Empty Folder] C:\Users\Kris\appdata\local\{E58F307F-500B-46EE-A2B6-0D2A9DCFC11E} Successfully deleted: [Empty Folder] C:\Users\Kris\appdata\local\{E5AE6E65-3876-407E-A40F-0274B1C1819C} Successfully deleted: [Empty Folder] C:\Users\Kris\appdata\local\{E60111F2-7A06-4721-AD3E-B7D029104F1A} Successfully deleted: [Empty Folder] C:\Users\Kris\appdata\local\{E660E0EC-E915-4B97-9FE7-C8C23AE168C5} Successfully deleted: [Empty Folder] C:\Users\Kris\appdata\local\{E706A90E-F1E8-4E6B-AC18-744A4728F7A6} Successfully deleted: [Empty Folder] C:\Users\Kris\appdata\local\{E94D5285-88A9-4888-B149-2BF59AA88478} Successfully deleted: [Empty Folder] C:\Users\Kris\appdata\local\{EA93C0CB-7EB8-42C8-B56C-12F44237D18A} Successfully deleted: [Empty Folder] C:\Users\Kris\appdata\local\{EA950619-4B31-47ED-BF8A-09C7801FB520} Successfully deleted: [Empty Folder] 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C:\Users\Kris\appdata\local\{F16E4E59-1363-4F7B-BEB3-D65F7C05C619} Successfully deleted: [Empty Folder] C:\Users\Kris\appdata\local\{F32DB3E1-BFFE-4442-98C7-2045EC9A2D1A} Successfully deleted: [Empty Folder] C:\Users\Kris\appdata\local\{F335705A-3C3C-42A9-A126-6D8CBBA93A7A} Successfully deleted: [Empty Folder] C:\Users\Kris\appdata\local\{F346EDD0-E565-4445-8DBB-16CE65A16C66} Successfully deleted: [Empty Folder] C:\Users\Kris\appdata\local\{F38EDBDD-6E23-4856-9199-9D24AB953E95} Successfully deleted: [Empty Folder] C:\Users\Kris\appdata\local\{F4D616C7-B1FA-433B-8F70-C6DF5E00A19D} Successfully deleted: [Empty Folder] C:\Users\Kris\appdata\local\{F501AC85-B938-455F-8ACF-E97A5ED9C9BB} Successfully deleted: [Empty Folder] C:\Users\Kris\appdata\local\{F53404E4-AD44-4D31-901C-CB406F105F01} Successfully deleted: [Empty Folder] C:\Users\Kris\appdata\local\{F64F2B1A-2D7B-4DAA-B7B4-A9DC16C17CC0} Successfully deleted: [Empty Folder] C:\Users\Kris\appdata\local\{F65F7912-E749-45F3-8518-CB8CA1C3C958} Successfully deleted: [Empty Folder] C:\Users\Kris\appdata\local\{F7025871-3070-40E0-8579-6C1E824486F2} Successfully deleted: [Empty Folder] C:\Users\Kris\appdata\local\{F7E88989-031B-4443-9460-F384B50D827B} Successfully deleted: [Empty Folder] C:\Users\Kris\appdata\local\{F80615FF-FCDE-46EA-A9EF-42CC49E4D0F5} Successfully deleted: [Empty Folder] C:\Users\Kris\appdata\local\{F8DC4260-1093-460D-9EF0-00ADFF7FA17E} Successfully deleted: [Empty Folder] C:\Users\Kris\appdata\local\{F9742D9F-85AE-43C4-BF61-CADE80DC5E4F} Successfully deleted: [Empty Folder] C:\Users\Kris\appdata\local\{F9964337-8BDA-45C8-AB90-5467B264F546} Successfully deleted: [Empty Folder] C:\Users\Kris\appdata\local\{F9A6CB4B-65B1-4850-AB62-7002F645D505} Successfully deleted: [Empty Folder] C:\Users\Kris\appdata\local\{FA1750BD-3C68-41C4-B3DD-3710D2704D3C} Successfully deleted: [Empty Folder] C:\Users\Kris\appdata\local\{FAD634FF-768C-4C05-9D9A-B3780645183D} Successfully deleted: [Empty Folder] C:\Users\Kris\appdata\local\{FB38ACAA-99C3-4A4E-A896-8F0CDDF67AF9} Successfully deleted: [Empty Folder] C:\Users\Kris\appdata\local\{FCAE6F71-9686-4D45-BF65-0D109E2AA665} Successfully deleted: [Empty Folder] C:\Users\Kris\appdata\local\{FCE162B5-FF7A-4149-9DC8-D6658DDB3C57} Successfully deleted: [Empty Folder] C:\Users\Kris\appdata\local\{FD5B9A07-06FA-42BC-8B1A-15C6D3C5C6F5} Successfully deleted: [Empty Folder] C:\Users\Kris\appdata\local\{FDD40D23-E73B-44FE-9207-BCC71D5E52C5} Successfully deleted: [Empty Folder] C:\Users\Kris\appdata\local\{FE45BFAE-2D68-4735-BD24-E0E184277063} Successfully deleted: [Empty Folder] C:\Users\Kris\appdata\local\{FE7D2CA5-5E12-419C-96EC-38C266675495} Successfully deleted: [Empty Folder] C:\Users\Kris\appdata\local\{FE84544F-6494-48D8-8062-EA58685F949F} Successfully deleted: [Empty Folder] C:\Users\Kris\appdata\local\{FEE0B549-0E43-4CE2-9DDC-4AA31B862C6B} ~~~ FireFox Successfully deleted the following from C:\Users\Kris\AppData\Roaming\mozilla\firefox\profiles\3ecsykid.default\prefs.js user_pref("google.toolbar.search-icon", "data:image/x-icon;base64,AAABAAEAEBAAAAEAIABoBAAAFgAAACgAAAAQAAAAIAAAAAEAIAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA7PT7/3zF6/9Ptu//RbHx/ Emptied folder: C:\Users\Kris\AppData\Roaming\mozilla\firefox\profiles\3ecsykid.default\minidumps [15 files] ~~~ Event Viewer Logs were cleared ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Scan was completed on 2014-03-23 at 16:49:30.61 End of JRT log ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Here is the AdwCleaner log file. I am now moving on to the Junk Remover instructions. # AdwCleaner v3.022 - Report created 23/03/2014 at 16:00:08 # Updated 13/03/2014 by Xplode # Operating System : Windows 7 Professional Service Pack 1 (64 bits) # Username : Kris - KRIS-PC # Running from : C:\Users\Kris\Desktop\AdwCleaner.exe # Option : Clean ***** [ Services ] ***** ***** [ Files / Folders ] ***** Folder Deleted : C:\Program Files (x86)\File Type Assistant Folder Deleted : C:\Users\Kris\AppData\Local\FileTypeAssistant Folder Deleted : C:\Users\Kris\AppData\LocalLow\boost_interprocess Folder Deleted : C:\Users\Kris\AppData\Roaming\DriverCure ***** [ Shortcuts ] ***** ***** [ Registry ] ***** Key Deleted : HKLM\SOFTWARE\Classes\AppID\{0A18A436-2A7A-49F3-A488-30538A2F6323} Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497} Key Deleted : HKCU\Software\YahooPartnerToolbar ***** [ Browsers ] ***** -\\ Internet Explorer v11.0.9600.16521 -\\ Mozilla Firefox v28.0 (en-US) [ File : C:\Users\Kris\AppData\Roaming\Mozilla\Firefox\Profiles\3ecsykid.default\prefs.js ] Line Deleted : user_pref("bettergmail2.enabled.inboxcountfirst", true); -\\ Google Chrome v33.0.1750.154 [ File : C:\Users\Kris\AppData\Local\Google\Chrome\User Data\Default\preferences ] ************************* AdwCleaner[R0].txt - [1674 octets] - [23/03/2014 15:56:08] AdwCleaner[s0].txt - [1568 octets] - [23/03/2014 16:00:08] ########## EOF - C:\AdwCleaner\AdwCleaner[s0].txt - [1628 octets] ##########

1. I just purchased and activated PRO. 2. Do you still want a tip via paypal? Or is buying PRO good enough to show my appreciation? I'm serious. 3. File Type Assistant - I honestly don't remember or know for sure if I downloaded it consciously. I may have. Yes, it's highly possible I did. In any case, I uninstalled it now. Do you think it caused the problem in the first place? 4. I will follow the rest of your instructions now. 5. THANK YOU.

Ok I copy pasted the report but here I will attach it. Thank you for answering my question about system restore, I'm on it. RKreport0_S_03232014_141206.txt