AdvancedSetup

Due to the lack of feedback, this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread. Tips to help protect from infection Thanks

Hello @goofeephoto Please try to clean and reset ALL sync data from the Microsoft Edge browser Reset Microsoft Edge data in the cloud https://learn.microsoft.com/en-us/deployedge/edge-learnmore-reset-data-in-cloud Then run the following Scan with SecurityCheck by glax24 https://forums.malwarebytes.com/topic/307301-scan-with-securitycheck-by-glax24/ Scan with FSS Farbar Service Scanner https://forums.malwarebytes.com/topic/306736-scan-with-fss-farbar-service-scanner/ Scan with Farbar Recovery Scan Tool https://forums.malwarebytes.com/topic/306601-scan-with-farbar-recovery-scan-tool/ Thank you

I'm closing this topic now. However, if you do experience the issue again, please create a new topic and we'll take a look Take care and stay safe out there

HELLO @TomWaeghe Please make the following change in Malwarebytes if you're using the Premium or Trial version Please open Malwarebytes. Click on the small gear icon to open the Settings and go to the Security for MB4 or General tab for MB5 tab. Then turn off "Always register Malwarebytes in the Windows Security Center" Restart the computer It is highly unlikely that you need to setup exclusions for Windows Defender, however if you experience any issues, please see the following article and setup exclusions between Malwarebytes and Windows Defender Malwarebytes for Windows antivirus exclusions list https://support.malwarebytes.com/hc/en-us/articles/360038522974-Malwarebytes-for-Windows-antivirus-exclusions-list

Thank you for the logs. Please go ahead and run the following Please download and run the following Kaspersky Virus Removal Tool 2020 and save it to your Desktop. (Kaspersky Virus Removal Tool version 20.0.10.0 was released on November 9, 2021) Download: Kaspersky Virus Removal Tool https://devbuilds.s.kaspersky-labs.com/devbuilds/KVRT/latest/full/KVRT.exe How to run a scan with Kaspersky Virus Removal Tool 2020 https://support.kaspersky.com/15674 How to run Kaspersky Virus Removal Tool 2020 in the advanced mode https://support.kaspersky.com/15680 How to restore a file removed during Kaspersky Virus Removal Tool 2020 scan https://support.kaspersky.com/15681 Select the Windows Key and R Key together, the "Run" box should open. Drag and Drop KVRT.exe into the Run Box. C:\Users\{your user name}\DESKTOP\KVRT.exe will now show in the run box. add -dontencrypt Note the space between KVRT.exe and -dontencrypt C:\Users\{your user name}\DESKTOP\KVRT.exe -dontencrypt should now show in the Run box. That addendum to the run command is very important, when the scan does eventually complete the resultant report is normally encrypted, with the extra command it is saved as a readable file. Reports are saved here C:\KVRT2020_Data\Reports and look similar to this report_20210123_113021.klr Right-click direct onto that report, select > open with > Notepad. Save that file and attach it to your reply. To start the scan select OK in the "Run" box. A EULA window will open, tick all confirmation boxes then select "Accept" In the new window select "Change Parameters" In the new window ensure all selection boxes are ticked, then select "OK" The scan should now start... When complete if entries are found there will be options, if "Cure" is offered leave as is. For any other options change to "Delete" then select "Continue" When complete, or if nothing was found select "Close" Attach the report information as previously instructed... Thank you

Hello @shazzer and Please try to clean and reset ALL sync data from the Microsoft Edge browser Reset Microsoft Edge data in the cloud https://learn.microsoft.com/en-us/deployedge/edge-learnmore-reset-data-in-cloud Then once you've cleaned Microsoft Edge, run the following Let's go ahead and run a couple of scans and get some updated logs from your system. Please read the entire post below before starting so that you're more familiar with the process Then follow each step in the order provided. Unless otherwise asked, please attach all logs Please make the following system changes: If you have not done so already - Enable System Protection and create a NEW System Restore Point Temporarily disable your antivirus real-time protection or other security software first only if it blocks or interferes with the scans or downloads.. Make sure to turn it back on once the scans are completed Temporarily disable Microsoft SmartScreen to download software below only if needed. Make sure to turn it back on once the downloads are completed Disable-Fast-Startup Show-Hidden-Folders-Files-Extensions Please run the following scans: Click the following link and run a Scan with AdwCleaner Click the following link and run a Scan with Malwarebytes RESTART the computer Click the following link and run a Scan with Farbar Recovery Scan Tool Example image of where to click to attach files when posting your reply Thank you

No, that's fine. The scanner found nothing Let's go ahead and run a couple of scans and get some updated logs from your system. Please read the entire post below before starting so that you're more familiar with the process Then follow each step in the order provided. Unless otherwise asked, please attach all logs Please make the following system changes: If you have not done so already - Enable System Protection and create a NEW System Restore Point Temporarily disable your antivirus real-time protection or other security software first only if it blocks or interferes with the scans or downloads.. Make sure to turn it back on once the scans are completed Temporarily disable Microsoft SmartScreen to download software below only if needed. Make sure to turn it back on once the downloads are completed Disable-Fast-Startup Show-Hidden-Folders-Files-Extensions Please run the following scans: Click the following link and run a Scan with AdwCleaner Click the following link and run a Scan with Malwarebytes RESTART the computer Click the following link and run a Scan with Farbar Recovery Scan Tool Example image of where to click to attach files when posting your reply Thank you

We're glad that we were able to assist you. The following information will help you to keep your computer and data safer as well as improve your overall privacy Recommend using a Password Manager for all websites, etc. that require a password. Never use the same password on more than one site. https://www.howtogeek.com/780233/best-password-manager/ Make sure you're backing up your files https://forums.malwarebytes.com/topic/136226-backup-software/ Keep all software up to date - PatchMyPC - https://patchmypc.com/home-updater#download https://patchmypc.com/about-us Keep your Operating System up to date and current at all times - https://support.microsoft.com/en-us/windows/windows-update-faq-8a903416-6f45-0718-f5c7-375e92dddeb2 Further tips to help protect your computer data and improve your privacy: https://forums.malwarebytes.com/topic/258363-tips-to-help-protect-from-infection/ Please consider installing the following Content Blockers for your Web browsers if you haven't done so already. This will help improve overall security Malwarebytes Browser Guard Google Chrome: https://chrome.google.com/webstore/detail/malwarebytes-browser-guar/ihcjicgdanjaechkgeegckofjjedodee Microsoft Edge: https://support.malwarebytes.com/hc/en-us/articles/4413298736787-Install-Malwarebytes-Browser-Guard-on-Microsoft-Edge-browser Mozilla Firefox: https://addons.mozilla.org/en-US/firefox/addon/malwarebytes/ uBlock Origin Google Chrome: https://chrome.google.com/webstore/detail/ublock-origin/cjpalhdlnbpafiamejdnhcphjbkeiagm Microsoft Edge: https://microsoftedge.microsoft.com/addons/detail/ublock-origin/odfafepnkmbhccpbejgmiehpchacaeak Mozilla Firefox: https://addons.mozilla.org/en-US/firefox/addon/ublock-origin Imagine a world without malware. We do https://www.malwarebytes.com/why-upgrading-matters-ceo Cybersecurity basics & protection Everything you need to know about cybercrime https://www.malwarebytes.com/cybersecurity Further reading if you'd like to keep up on the malware threat scene: Malwarebytes Blog https://blog.malwarebytes.com/ Hopefully, we've been able to assist you with correcting your system issues. Thank you for using Malwarebytes. Please tell your friends and family if they too need assistance with malware removal If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Please review the following to help you better protect your computer and privacy Tips to help protect from infection Thank you

We're glad that we were able to assist you. The following information will help you to keep your computer and data safer as well as improve your overall privacy Recommend using a Password Manager for all websites, etc. that require a password. Never use the same password on more than one site. https://www.howtogeek.com/780233/best-password-manager/ Make sure you're backing up your files https://forums.malwarebytes.com/topic/136226-backup-software/ Keep all software up to date - PatchMyPC - https://patchmypc.com/home-updater#download https://patchmypc.com/about-us Keep your Operating System up to date and current at all times - https://support.microsoft.com/en-us/windows/windows-update-faq-8a903416-6f45-0718-f5c7-375e92dddeb2 Further tips to help protect your computer data and improve your privacy: https://forums.malwarebytes.com/topic/258363-tips-to-help-protect-from-infection/ Please consider installing the following Content Blockers for your Web browsers if you haven't done so already. This will help improve overall security Malwarebytes Browser Guard Google Chrome: https://chrome.google.com/webstore/detail/malwarebytes-browser-guar/ihcjicgdanjaechkgeegckofjjedodee Microsoft Edge: https://support.malwarebytes.com/hc/en-us/articles/4413298736787-Install-Malwarebytes-Browser-Guard-on-Microsoft-Edge-browser Mozilla Firefox: https://addons.mozilla.org/en-US/firefox/addon/malwarebytes/ uBlock Origin Google Chrome: https://chrome.google.com/webstore/detail/ublock-origin/cjpalhdlnbpafiamejdnhcphjbkeiagm Microsoft Edge: https://microsoftedge.microsoft.com/addons/detail/ublock-origin/odfafepnkmbhccpbejgmiehpchacaeak Mozilla Firefox: https://addons.mozilla.org/en-US/firefox/addon/ublock-origin Imagine a world without malware. We do https://www.malwarebytes.com/why-upgrading-matters-ceo Cybersecurity basics & protection Everything you need to know about cybercrime https://www.malwarebytes.com/cybersecurity Further reading if you'd like to keep up on the malware threat scene: Malwarebytes Blog https://blog.malwarebytes.com/ Hopefully, we've been able to assist you with correcting your system issues. Thank you for using Malwarebytes. Please tell your friends and family if they too need assistance with malware removal If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Please review the following to help you better protect your computer and privacy Tips to help protect from infection Thank you

Thank you for the log. If you speak English, please use English so that I don't have to go translate your replies. Thanks Let's go ahead and run a couple of scans and get some updated logs from your system. Please read the entire post below before starting so that you're more familiar with the process [ 1 ] Please make the following system changes. Temporarily disable your antivirus real-time protection or other security software first only if it blocks or interferes with the scans or downloads.. Make sure to turn it back on once the scans are completed. Temporarily disable Microsoft SmartScreen to download software below only if needed. Make sure to turn it back on once the scans are completed. Disable-Fast-Startup Show-Hidden-Folders-Files-Extensions [ 2 ] I suggest a new scan for viruses & other malware. This may take several hours, depending on the number of files on the system and the speed of the computer. The Microsoft Safety Scanner is a free Microsoft stand-alone virus scanner that can be used to scan for & remove malware or potentially unwanted software from a system. The download links & the how-to-run-the tool are at this link at Microsoft https://docs.microsoft.com/en-us/windows/security/threat-protection/intelligence/safety-scanner-download Look on the Scan Options & select the FULL scan. Then start the scan. Have lots of patience. It may take several hours. Once you see it has started, take a long long break; walk away. Do not pay credence if you see some intermediate early flash messages on the screen display. The only things that count are the End result at the end of the run. The scan will take several hours. Leave it alone. It will remove any other remaining threats as it goes along. Take a very long break, do your normal personal errands .....just do not use the computer during this scan. This is likely to run for many hours as previously mentioned ( depending on the number of files on your machine & the speed of the hardware.) The log is named MSERT.log and the log will be at C:\Windows\debug\msert.log Please attach that log with your next reply. It is normal for the Microsoft Safety Scanner to show detections during the scan process. It is scanning for basically all bread crumbs or traces of files and registry entries that "might" be or have been part of some infection or previous infection. That DOES NOT mean the computer is infected. Once the scan has been completed it uploads the log to their Cloud service which then uses Artificial Intelligence to determine if in fact any of the traces are an infection or not. Then it writes into the log on your computer what it found. Thank you

I sent a request for Support to open your ticket. That may take upwards of a week though. Please run the scans above when ready and attach the logs when done.. Cheers

Please try a clean removal and reinstall. Can you please do the following? Download the Malwarebytes Support Tool In your Downloads folder, open the mb-support-x.x.x.xxx.exe file In the User Account Control pop-up window, click Yes to continue the installation Run the MBST Support Tool In the left navigation pane of the Malwarebytes Support Tool, click Advanced In the Advanced Options, click the CLEAN button and follow the onscreen instructions but DO NOT reinstall Malwarebytes NOTE: Please have patience as it can take a while to remove RESTART the computer after the removal After the restart download and install the following version of the program MB5 Offline Installer https://downloads.malwarebytes.com/file/mb5_offline Activate the program and RESTART the computer again Let us know if the fault is still happening Thank you

Perhaps look into changing your DNS provider. I've attached the scanner for you CKScanner.zip

All I can surmise is that some type of data corruption occurred on the USB database. Perhaps uninstall it. Remove all data from the program. Restart the computer and reinstall it if wanted or contact the author and ask them about it.

The logs do not indicate any signs of infection. Please open an elevated admin command prompt and copy/paste the following and press the Enter key. SFC /SCANNOW Then copy/paste the following into the command prompt and press the Enter key and post back the results of both DISM /Online /Cleanup-Image /RestoreHealth