adkinsjr

I just ran another quick scan in MBAM and it foud two objects, here is that log, Windows 7 Service Pack 1 x64 NTFS Internet Explorer 11.0.9600.16476 Jeremy :: JEREMY-PC [administrator] Protection: Disabled 1/18/2014 1:18:01 AM MBAM-log-2014-01-18 (01-24-12).txt Scan type: Quick scan Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM Scan options disabled: P2P Objects scanned: 233869 Time elapsed: 5 minute(s), 45 second(s) Memory Processes Detected: 0 (No malicious items detected) Memory Modules Detected: 0 (No malicious items detected) Registry Keys Detected: 0 (No malicious items detected) Registry Values Detected: 0 (No malicious items detected) Registry Data Items Detected: 0 (No malicious items detected) Folders Detected: 0 (No malicious items detected) Files Detected: 2 C:\Users\Jeremy\AppData\Local\Temp\ICReinstall_ZipOpenerSetup.exe (PUP.Optional.JumpyApps) -> No action taken. C:\Users\Jeremy\Downloads\ZipOpenerSetup.exe (PUP.Optional.JumpyApps) -> No action taken. (end)

Yes, all of the symptoms are I listed before still persist.

# AdwCleaner v3.017 - Report created 16/01/2014 at 18:14:42 # Updated 12/01/2014 by Xplode # Operating System : Windows 7 Home Premium Service Pack 1 (64 bits) # Username : Jeremy - JEREMY-PC # Running from : C:\Users\Jeremy\Downloads\adwcleaner.exe # Option : Scan ***** [ Services ] ***** Service Found : vToolbarUpdater17.3.0 ***** [ Files / Folders ] ***** File Found : C:\END File Found : C:\Program Files (x86)\Mozilla Firefox\browser\nsprotector.js File Found : C:\Program Files (x86)\Mozilla Firefox\browser\searchplugins\safeguard-secure-search.xml File Found : C:\Users\Jeremy\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxp_app.mam.conduit.com_0.localstorage File Found : C:\Users\Jeremy\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxp_app.mam.conduit.com_0.localstorage-journal File Found : C:\Users\Jeremy\AppData\Local\Google\Chrome\user data\default\local storage\hxxp_pricegong.conduitapps.com_0.localstorage File Found : C:\Users\Jeremy\AppData\Local\Google\Chrome\user data\default\local storage\hxxp_pricegong.conduitapps.com_0.localstorage-journal File Found : C:\Users\Jeremy\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxp_storage.conduit.com_0.localstorage File Found : C:\Users\Jeremy\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxp_storage.conduit.com_0.localstorage-journal File Found : C:\Users\Jeremy\AppData\Roaming\Mozilla\Firefox\Profiles\02yon0iv.default\searchplugins\Conduit.xml File Found : C:\Users\Jeremy\AppData\Roaming\Mozilla\Firefox\Profiles\02yon0iv.default\searchplugins\safeguard-secure-search.xml File Found : C:\Users\Public\Desktop\eBay.lnk Folder Found : C:\Users\Jeremy\AppData\Local\Google\Chrome\User Data\Default\Extensions\ieiiggnfmhgcolbimglmfjfpkjildjdd Folder Found : C:\Users\Jeremy\AppData\Local\Google\Chrome\User Data\Default\Extensions\ndibdjnfmopecpmkdieinmbadjfpblof Folder Found : C:\Users\Jeremy\AppData\Roaming\Mozilla\Firefox\Profiles\02yon0iv.default\Extensions\{bf9194c2-b86d-4ebc-9b53-1c08b6ff779e} Folder Found C:\Program Files (x86)\AVG SafeGuard toolbar Folder Found C:\Program Files (x86)\Common Files\AVG Secure Search Folder Found C:\Program Files (x86)\Conduit Folder Found C:\Program Files (x86)\Searchprotect Folder Found C:\Program Files\Level Quality Watcher Folder Found C:\ProgramData\AVG SafeGuard toolbar Folder Found C:\ProgramData\Conduit Folder Found C:\ProgramData\VisualBee Folder Found C:\Users\Jeremy\AppData\Local\AVG SafeGuard toolbar Folder Found C:\Users\Jeremy\AppData\Local\Conduit Folder Found C:\Users\Jeremy\AppData\Local\NativeMessaging Folder Found C:\Users\Jeremy\AppData\Local\Temp\NativeMessaging Folder Found C:\Users\Jeremy\AppData\LocalLow\AVG SafeGuard toolbar Folder Found C:\Users\Jeremy\AppData\LocalLow\Conduit Folder Found C:\Users\Jeremy\AppData\Roaming\Mozilla\Firefox\Profiles\02yon0iv.default\CT3287802 Folder Found C:\Users\Jeremy\AppData\Roaming\Searchprotect ***** [ Shortcuts ] ***** ***** [ Registry ] ***** Key Found : HKCU\Software\AppDataLow\Software\Conduit Key Found : HKCU\Software\AppDataLow\Software\ConduitSearchScopes Key Found : HKCU\Software\AppDataLow\Software\SmartBar Key Found : HKCU\Software\AVG SafeGuard toolbar Key Found : HKCU\Software\Conduit Key Found : HKCU\Software\Google\Chrome\Extensions\ieiiggnfmhgcolbimglmfjfpkjildjdd Key Found : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{95B7759C-8C7F-4BF1-B163-73684A933233} Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{95B7759C-8C7F-4BF1-B163-73684A933233} Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{95B7759C-8C7F-4BF1-B163-73684A933233} Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{F25AF245-4A81-40DC-92F9-E9021F207706} Key Found : HKCU\Software\SearchProtect Key Found : HKCU\Software\Softonic Key Found : HKCU\Software\visualbee Key Found : HKCU\Software\WEDLMNGR Key Found : [x64] HKCU\Software\AVG SafeGuard toolbar Key Found : [x64] HKCU\Software\Conduit Key Found : [x64] HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{95B7759C-8C7F-4BF1-B163-73684A933233} Key Found : [x64] HKCU\Software\SearchProtect Key Found : [x64] HKCU\Software\Softonic Key Found : [x64] HKCU\Software\visualbee Key Found : [x64] HKCU\Software\WEDLMNGR Key Found : HKLM\Software\AVG SafeGuard toolbar Key Found : HKLM\Software\AVG Security Toolbar Key Found : HKLM\SOFTWARE\Classes\AppID\{0A18A436-2A7A-49F3-A488-30538A2F6323} Key Found : HKLM\SOFTWARE\Classes\AppID\{1FDFF5A2-7BB1-48E1-8081-7236812B12B2} Key Found : HKLM\SOFTWARE\Classes\AppID\{BB711CB0-C70B-482E-9852-EC05EBD71DBB} Key Found : HKLM\SOFTWARE\Classes\AppID\ScriptHelper.EXE Key Found : HKLM\SOFTWARE\Classes\AppID\ViProtocol.DLL Key Found : HKLM\SOFTWARE\Classes\AVG SafeGuard toolbar.BrowserWndAPI Key Found : HKLM\SOFTWARE\Classes\AVG SafeGuard toolbar.BrowserWndAPI.1 Key Found : HKLM\SOFTWARE\Classes\AVG SafeGuard toolbar.PugiObj Key Found : HKLM\SOFTWARE\Classes\AVG SafeGuard toolbar.PugiObj.1 Key Found : HKLM\SOFTWARE\Classes\CLSID\{007EFBDF-8A5D-4930-97CC-A4B437CBA777} Key Found : HKLM\SOFTWARE\Classes\CLSID\{408CFAD9-8F13-4747-8EC7-770A339C7237} Key Found : HKLM\SOFTWARE\Classes\CLSID\{4E92DB5F-AAD9-49D3-8EAB-B40CBE5B1FF7} Key Found : HKLM\SOFTWARE\Classes\CLSID\{933B95E2-E7B7-4AD9-B952-7AC336682AE3} Key Found : HKLM\SOFTWARE\Classes\CLSID\{95B7759C-8C7F-4BF1-B163-73684A933233} Key Found : HKLM\SOFTWARE\Classes\CLSID\{AE91F9CE-0900-4E2A-B673-F3F6E4FC54D9} Key Found : HKLM\SOFTWARE\Classes\CLSID\{B658800C-F66E-4EF3-AB85-6C0C227862A9} Key Found : HKLM\SOFTWARE\Classes\CLSID\{DE9028D0-5FFA-4E69-94E3-89EE8741F468} Key Found : HKLM\SOFTWARE\Classes\CLSID\{E7DF6BFF-55A5-4EB7-A673-4ED3E9456D39} Key Found : HKLM\SOFTWARE\Classes\CLSID\{F25AF245-4A81-40DC-92F9-E9021F207706} Key Found : HKLM\SOFTWARE\Classes\Interface\{03E2A1F3-4402-4121-8B35-733216D61217} Key Found : HKLM\SOFTWARE\Classes\Interface\{4E92DB5F-AAD9-49D3-8EAB-B40CBE5B1FF7} Key Found : HKLM\SOFTWARE\Classes\Interface\{9E3B11F6-4179-4603-A71B-A55F4BCB0BEC} Key Found : HKLM\SOFTWARE\Classes\Interface\{C401D2CE-DC27-45C7-BC0C-8E6EA7F085D6} Key Found : HKLM\SOFTWARE\Classes\protocols\handler\viprotocol Key Found : HKLM\SOFTWARE\Classes\S Key Found : HKLM\SOFTWARE\Classes\ScriptHelper.ScriptHelperApi Key Found : HKLM\SOFTWARE\Classes\ScriptHelper.ScriptHelperApi.1 Key Found : HKLM\SOFTWARE\Classes\Toolbar.CT3287802 Key Found : HKLM\SOFTWARE\Classes\TypeLib\{07CAC314-E962-4F78-89AB-DD002F2490EE} Key Found : HKLM\SOFTWARE\Classes\TypeLib\{74FB6AFD-DD77-4CEB-83BD-AB2B63E63C93} Key Found : HKLM\SOFTWARE\Classes\TypeLib\{9C049BA6-EA47-4AC3-AED6-A66D8DC9E1D8} Key Found : HKLM\SOFTWARE\Classes\TypeLib\{C2AC8A0E-E48E-484B-A71C-C7A937FAAB94} Key Found : HKLM\SOFTWARE\Classes\ViProtocol.ViProtocolOLE Key Found : HKLM\SOFTWARE\Classes\ViProtocol.ViProtocolOLE.1 Key Found : HKLM\Software\Conduit Key Found : HKLM\SOFTWARE\Google\Chrome\Extensions\ieiiggnfmhgcolbimglmfjfpkjildjdd Key Found : HKLM\SOFTWARE\Google\Chrome\Extensions\ndibdjnfmopecpmkdieinmbadjfpblof Key Found : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{E7DF6BFF-55A5-4EB7-A673-4ED3E9456D39} Key Found : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{F25AF245-4A81-40DC-92F9-E9021F207706} Key Found : HKLM\SOFTWARE\Microsoft\Tracing\au__rasapi32 Key Found : HKLM\SOFTWARE\Microsoft\Tracing\au__rasmancs Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{95B7759C-8C7F-4BF1-B163-73684A933233} Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{C6FDD0C3-266A-4DC3-B459-28C697C44CDC} Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{F25AF245-4A81-40DC-92F9-E9021F207706} Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\AVG SafeGuard toolbar Key Found : HKLM\SOFTWARE\MozillaPlugins\@avg.com/AVG SiteSafety plugin,version=11.0.0.1,application/x-avg-sitesafety-plugin Key Found : HKLM\Software\SearchProtect Key Found : HKLM\Software\visualbee Key Found : [x64] HKLM\SOFTWARE\Classes\Interface\{03E2A1F3-4402-4121-8B35-733216D61217} Key Found : [x64] HKLM\SOFTWARE\Classes\Interface\{4E92DB5F-AAD9-49D3-8EAB-B40CBE5B1FF7} Key Found : [x64] HKLM\SOFTWARE\Classes\Interface\{9E3B11F6-4179-4603-A71B-A55F4BCB0BEC} Key Found : [x64] HKLM\SOFTWARE\Classes\Interface\{C401D2CE-DC27-45C7-BC0C-8E6EA7F085D6} Key Found : [x64] HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{F25AF245-4A81-40DC-92F9-E9021F207706} Key Found : [x64] HKLM\SOFTWARE\Scorpion Saver Value Found : HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar [{95B7759C-8C7F-4BF1-B163-73684A933233}] Value Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run [vProt] Value Found : HKLM\SOFTWARE\Mozilla\Firefox\Extensions [Avg@toolbar] ***** [ Browsers ] ***** -\\ Internet Explorer v11.0.9600.16428 -\\ Mozilla Firefox v26.0 (en-US) [ File : C:\Users\Jeremy\AppData\Roaming\Mozilla\Firefox\Profiles\02yon0iv.default\prefs.js ] Line Found : user_pref("CT3287802.FF19Solved", "true"); Line Found : user_pref("CT3287802.UserID", "UN31794089652907720"); Line Found : user_pref("CT3287802.browser.search.defaultthis.engineName", "true"); Line Found : user_pref("CT3287802.fullUserID", "UN31794089652907720.IN.20131129214940"); Line Found : user_pref("CT3287802.installDate", "29/11/2013 21:49:48"); Line Found : user_pref("CT3287802.installSessionId", "{206458D2-E6FF-43BE-B790-6375371437BD}"); Line Found : user_pref("CT3287802.installSp", "TRUE"); Line Found : user_pref("CT3287802.installerVersion", "1.8.1.4"); Line Found : user_pref("CT3287802.keyword", "true"); Line Found : user_pref("CT3287802.originalSearchAddressUrl", ""); Line Found : user_pref("CT3287802.originalSearchEngine", "AVG Secure Search"); Line Found : user_pref("CT3287802.originalSearchEngineName", "AVG Secure Search"); Line Found : user_pref("CT3287802.searchRevert", "false"); Line Found : user_pref("CT3287802.searchUninstallUserMode", "2"); Line Found : user_pref("CT3287802.searchUserMode", "2"); Line Found : user_pref("CT3287802.smartbar.homepage", "true"); Line Found : user_pref("CT3287802.toolbarInstallDate", "29-11-2013 21:49:40"); Line Found : user_pref("CT3287802.versionFromInstaller", "10.22.5.10"); Line Found : user_pref("CT3287802.xpeMode", "0"); Line Found : user_pref("Smartbar.SearchFromAddressBarSavedUrl", ""); Line Found : user_pref("browser.search.defaultenginename", "VisualBee V.3 Customized Web Search"); Line Found : user_pref("browser.search.defaultthis.engineName", "VisualBee V.3 Customized Web Search"); Line Found : user_pref("browser.search.selectedEngine", "VisualBee V.3 Customized Web Search"); Line Found : user_pref("smartbar.addressBarOwnerCTID", "CT3287802"); Line Found : user_pref("smartbar.defaultSearchOwnerCTID", "CT3287802"); Line Found : user_pref("smartbar.homePageOwnerCTID", "CT3287802"); Line Found : user_pref("smartbar.machineId", "XV88LDKBO8GIOSFFY3Z1DQYXSP15QURSUUJW6TL+ZCAJC0CMRFIDVARWOZBCV3OTHUJJMPXDRGFZ4BILFPVHIG"); -\\ Google Chrome v32.0.1700.76 [ File : C:\Users\Jeremy\AppData\Local\Google\Chrome\User Data\Default\preferences ] Found : icon_url Found : search_url Found : suggest_url Found : keyword Found : search_url Found : icon_url Found : search_url Found : suggest_url Found : keyword ************************* AdwCleaner[R0].txt - [12994 octets] - [16/01/2014 18:14:42] ########## EOF - C:\AdwCleaner\AdwCleaner[R0].txt - [13055 octets] ########## ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Junkware Removal Tool (JRT) by Thisisu Version: 6.1.0 (01.07.2014:1) OS: Windows 7 Home Premium x64 Ran by Jeremy on Thu 01/16/2014 at 20:40:40.61 ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ~~~ Services ~~~ Registry Values ~~~ Registry Keys Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{D10D9E44-7750-43AC-B4C4-F6ECC28463D8} ~~~ Files ~~~ Folders Successfully deleted: [Folder] "C:\Users\Jeremy\appdata\local\cre" ~~~ Event Viewer Logs were cleared ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Scan was completed on Thu 01/16/2014 at 20:45:40.81 End of JRT log ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Attached.. dds.txtattach.txt

I cannot located any folder with log files saved using the pathway you gave, but when I search in the windows start menu I locate the "Malwarebytes' Anti-Malware" folder, I took a snap shot of my screen so you can see all the items in this folder and sub-folders...but there is no sub-folder with logs in I attached a log on my desktop from November (also note that it is the only log that appears when I search for "mbam log..." ) but it is not the most recent log in which there was an "infected object," detected. Since I have had my laptop, there have only been 2 instances in which malewarebytes detected something that I removed. I can only find the log for the first instance. This is when I was using the free trial version. After removing these objects my computer stopped behaving abnormally for a month or so. A week or so ago, it started back up again and I could not detect anything with a "quick scan." When I tried "full scan" it found 4 objects, I removed them, but my computer continued behaving abnormally. I do not have this logfile. MBAM-log-2013-11-29 (22-03-41).txt

Thanks for your reply! When I went to submit my reply there was an error saying my post was too long. The TDSKiller did not find any infected objects though. aswMBR version 0.9.9.1771 Copyright© 2011 AVAST Software Run date: 2014-01-13 14:26:02 ----------------------------- 14:26:02.740 OS Version: Windows x64 6.1.7601 Service Pack 1 14:26:02.740 Number of processors: 8 586 0x3A09 14:26:02.742 ComputerName: JEREMY-PC UserName: Jeremy 14:26:05.450 Initialize success 14:27:20.271 AVAST engine defs: 14011300 14:27:31.531 Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\0000006f 14:27:31.535 Disk 0 Vendor: ATA_____ 1A01 Size: 953869MB BusType: 11 14:27:31.650 Disk 0 MBR read successfully 14:27:31.654 Disk 0 MBR scan 14:27:31.680 Disk 0 Windows VISTA default MBR code 14:27:31.685 Disk 0 Partition 1 00 DE Dell Utility DELL 4.1 39 MB offset 63 14:27:31.719 Disk 0 Partition 2 80 (A) 07 HPFS/NTFS NTFS 21686 MB offset 81920 14:27:31.749 Disk 0 Partition 3 00 07 HPFS/NTFS NTFS 932142 MB offset 44494848 14:27:31.900 Disk 0 scanning C:\Windows\system32\drivers 14:27:45.434 Service scanning 14:28:29.330 Modules scanning 14:28:29.344 Disk 0 trace - called modules: 14:28:29.411 ntoskrnl.exe CLASSPNP.SYS disk.sys iaStorF.sys ACPI.sys storport.sys hal.dll iaStorA.sys 14:28:29.419 1 nt!IofCallDriver -> \Device\Harddisk0\DR0[0xfffffa80099ef790] 14:28:29.430 3 CLASSPNP.SYS[fffff88000c0143f] -> nt!IofCallDriver -> [0xfffffa8007d05c50] 14:28:29.435 5 iaStorF.sys[fffff880019f3168] -> nt!IofCallDriver -> [0xfffffa8007961570] 14:28:29.439 7 ACPI.sys[fffff88000ef87a1] -> nt!IofCallDriver -> \Device\0000006f[0xfffffa8007bc3060] 14:28:31.477 AVAST engine scan C:\Windows 14:28:35.951 AVAST engine scan C:\Windows\system32 14:32:51.016 AVAST engine scan C:\Windows\system32\drivers 14:33:28.194 AVAST engine scan C:\Users\Jeremy 14:42:46.443 AVAST engine scan C:\ProgramData 14:44:56.291 Scan finished successfully 14:59:12.722 Disk 0 MBR has been saved successfully to "C:\Users\Jeremy\Desktop\MBR.dat" 14:59:12.727 The log file has been saved successfully to "C:\Users\Jeremy\Desktop\aswMBR.txt" Edit: I just attatched the TDSKiller log TDSSKiller.3.0.0.19_13.01.2014_15.02.22_log.txt

My Dell Inspiron (laptop) is only a few months; 64 bit and running Windows 7. Several months ago I discovered this very unusual infection that caused my cursor to have a "mind of its' own," it would jerk around spontaneously when scrolling with the sidebar, sometimes the cursor would jump up to the "x" and I would accidentally click out, when I would be typing I might have an entire paragraph be highlighted real quick and I'd hit a key and erase everything. it detected and removed several items; the problem was fixed for several months. Now it seems to be back again....I have the jerky cursor and sidebar issue, accidentally closing stuff, it's also refreshing pages spontaneously, and it zooms in and out on pages. It's really annoying, I even caught my cursor moving slightly when I wasn't even toughing anything. However, this time malewarebytes nor MSE detect anything after a quick scan, and I update the data base every time before scanning. I also purchased the pro version of MBAM to see if that would help, I ran a full scan, MBAM did find a few objects I removed them, but it didn't solve the problem, the annoying behavior is there and no scan (quick or full) will detect anything. dds.txtattach.txt

My Dell Inspiron (laptop) is only a few months; 64 bit and running Windows 7. Several months ago I discovered this very unusual infection that caused my cursor to have a "mind of its' own," at times it would jerk around spontaneously when scrolling with the sidebar, sometimes the cursor would jump up to the "x" and I would accidentally click out, when I would be typing I might have an entire paragraph be highlighted real quick and I'd hit a key and erase everything. At first I didn't suspect it was an infection, but I ran malewarebytes anyway and to my surprise it detected and removed several items; the problem was fixed for several months. Now it seems to be back again....I have the jerky cursor and sidebar issue, accidentally closing stuff, it's also refreshing pages spontaneously, and it zooms in and out on pages. It's really annoying, I even caught my cursor moving slightly when I wasn't even toughing anything. However, this time malewarebytes nor MSE detect anything after a quick scan, and I update the data base every time before scanning. I also ran a full scan, malewarebytes did find a few objects, I removed them, but it didn't solve the problem, the annoying behavior is there and no scan (quick or full) will detect anything. Any suggestions? Thanks

I've been having this small nuisance for a few months now, it seems to have started after I resolved a malware problem in January, which was on this forum I have Microsoft Security Essentials on my computer now, but other than that I don't have any major new programs on my computer since the infection was resolved. It's happened a few times on yahoo when I would click on a news story, but recently it only seems to happen on physicsforums dot com. It seems to happen when the latex forum code for equations is loading, my computer freezes and I have to reboot. It's pretty much reached the point to where I can't go to the site at all. Are there any common reasons why this might occur?

I haven't contacted MCC computers yet, at first I saw they're located in California, if I'm not mistaken. Since Tangent is also all the way out there, I might as well contact MCC Computers and see if they can provide me with a price quote. I'll go with the cheaper of the two. $75 for the screen looks good, I hope no one grabs it though because apparently it's the last one in stock. Tangent has not sent me a price quote yet; I've requested one; I'm waiting on their response.

Thanks, they don't appear to have any screens for my computer though. I search "Tangent" and I also searched the Model number: EL80 I contacted Tangent Support and they e-mailed me this morning: I don't think I want to go through all that, lol. I presume what he means is that the only place where Tangent can service it is in California, I can find someone around here to install the screen I'm sure. I've just got to do some searching for a screen.

I don't like the idea either. I asked the agent about getting an in-store quote and he acted like it wouldn't be possible. I always thought the Geek Squad was in Best Buy. It sounds like it would cost more than is necessary, and they would just be inspecting my computer for problems to repair. I'd much rather get a diagnosis while I'm there. I only want the screen replaced at the moment; everything else should be fine. Fortunately I do not think it's really urgent; the computer is still functioning and the line is so thin it's not really disruptive at all. I just fear it could get worse in the immediate future. I will contact Tangent Support as you suggested and see what they say. Forget Best Buy.

I'd like to, but it's not possible; I"m a student and am not working. I'll probably just have to get this one repaired even though it's going to be difficult. I asked a geek squad online tech support agent about it and he said to take it down to my local Best Buy so they can send it off for a quote. I'll have to call down there tomorrow and see how that works; how long it takes, what it costs...

Ouch, sounds like it's going to be expensive. I probably won't have any choice though. I guess I'll have to start calling around. I'm not a computer whiz though, by LCD display this is pretty much the screen right? I'm not going to experience any data loss am I? I live in Dayton Ohio by the way, if you have any suggestions in terms of who I should contact it might be helpful. Funny thing is that I was just watching a video on Youtube about computer repair shops that scam people.

It's a Tangent, on the bottom of the laptop it says Model EL80. I agree with you though, I do not believe it is under any warranty. I will have to pay for whatever repairs need to be done. Hopefully it's not a complex and expensive procedure.