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I have gone to the link in you reply and have tried to download the Norton Removal Tool, but it opens a new tab with a page that says it can not display the webpage even though my connection is fine. I want to get rid of Norton, as I have said before, but again, I haven't been able to.

Hello, I have recently posted in the PC help section of the forums regarding my problem with updating malwarebytes, and really any non-microsoft software. Whenever I try to update malwarebytes I get a the PROGRAM_ERROR_UPDATING(0,0,I/O error) message. I know that this computer used to run a Norton Internet Security program and I have tried to delete this program with no success. I have attatched the requested logs/files. Please let me know if you can be of any assistance. Thank you. DDS (Ver_2012-11-20.01) - NTFS_x86 Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_29 Run by Frank at 14:08:02 on 2013-01-31 Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.1535.763 [GMT -6:00] . AV: Norton Internet Security *Enabled/Updated* {E10A9785-9598-4754-B552-92431C1C35F8} AV: Microsoft Security Essentials *Enabled/Updated* {EDB4FA23-53B8-4AFA-8C5D-99752CCA7095} FW: Norton Internet Security *Enabled* . ============== Running Processes ================ . c:\Program Files\Microsoft Security Client\MsMpEng.exe C:\Program Files\Ahead\InCD\InCDsrv.exe C:\WINDOWS\Explorer.EXE C:\WINDOWS\system32\spoolsv.exe C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe C:\Program Files\Bonjour\mDNSResponder.exe C:\Program Files\Comodo\Dragon\dragon_updater.exe C:\Program Files\Java\jre6\bin\jqs.exe C:\WINDOWS\system32\ctfmon.exe C:\Program Files\Linksys\Linksys Updater\bin\LinksysUpdater.exe C:\WINDOWS\system32\nvsvc32.exe C:\WINDOWS\system32\PnkBstrA.exe C:\WINDOWS\system32\java.exe C:\Program Files\TeamViewer\Version8\TeamViewer_Service.exe C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE C:\Program Files\Common Files\Pure Networks Shared\Platform\nmsrvc.exe C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe C:\WINDOWS\System32\alg.exe C:\Program Files\Microsoft Security Client\msseces.exe C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe C:\Program Files\Internet Explorer\iexplore.exe C:\Program Files\Internet Explorer\iexplore.exe C:\Program Files\Internet Explorer\iexplore.exe C:\WINDOWS\system32\wbem\wmiprvse.exe C:\WINDOWS\System32\svchost.exe -k netsvcs C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup C:\WINDOWS\System32\svchost.exe -k NetworkService C:\WINDOWS\System32\svchost.exe -k LocalService C:\WINDOWS\System32\svchost.exe -k LocalService C:\WINDOWS\System32\svchost.exe -k imgsvc C:\WINDOWS\System32\svchost.exe -k HTTPFilter . ============== Pseudo HJT Report =============== . uStart Page = hxxp://www.google.com/ uWindow Title = Microsoft Internet Explorer provided by CenturyTel uSearch Bar = hxxp://inboxtoolbar.com/search/dispatcher.aspx?tp=aus&qkw=%s&tbid=%tb_id&%language uSearch Page = hxxp://www.google.com uDefault_Page_URL = hxxp://www.yahoo.com/?fr=fp-yie8 mWindow Title = Microsoft Internet Explorer provided by CenturyTel uProxyServer = 192.168.1.1:80 uURLSearchHooks: {D3D233D5-9F6D-436C-B6C7-E63F77503B30} - <orphaned> BHO: {02478D38-C3F9-4efb-9B51-7695ECA05670} - <orphaned> BHO: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll BHO: Symantec NCO BHO: {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - BHO: Symantec Intrusion Prevention: {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - BHO: SSVHelper Class: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - c:\program files\java\jre6\bin\ssv.dll BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll BHO: LastPass Vault: {95D9ECF5-2A4D-4550-BE49-70D42F71296E} - c:\program files\lastpass\LPToolbar.dll BHO: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll BHO: Google Toolbar Notifier BHO: {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - c:\program files\google\googletoolbarnotifier\5.7.8313.1002\swg.dll BHO: Java Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - c:\program files\java\jre6\bin\jp2ssv.dll BHO: JQSIEStartDetectorImpl Class: {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll TB: Google Toolbar: {2318C2B1-4965-11D4-9B18-009027A5CD4F} - c:\program files\google\google toolbar\GoogleToolbar_32.dll TB: Norton Toolbar: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - TB: Norton Toolbar: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - TB: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\google toolbar\GoogleToolbar_32.dll TB: LastPass Toolbar: {9f6b5cc3-5c7b-4b5c-97af-19dec1e380e5} - c:\program files\lastpass\LPToolbar.dll EB: {32683183-48a0-441b-a342-7c2a440a9478} - <orphaned> uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe uRun: [Washer] c:\program files\washer\washer.exe /0 uRunOnce: [shockwave Updater] c:\windows\system32\adobe\shockw~1\SWHELP~2.EXE -Update -1103472 -"Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; GTB7.3; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729; yie8)" -"http://www.miniclip.com/games/shooting-cybertrash-xl/en/" uRunServicesOnce: [washindex] c:\program files\washer\washidx.exe mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime mRun: [MSConfig] c:\windows\pchealth\helpctr\binaries\MSConfig.exe /auto mRunServicesOnce: [washindex] c:\program files\washer\washidx.exe "Frank" dRun: [DWQueuedReporting] "c:\progra~1\common~1\micros~1\dw\dwtrig20.exe" -t uPolicies-Explorer: NoDriveTypeAutoRun = dword:145 mPolicies-Windows\System: Allow-LogonScript-NetbiosDisabled = dword:1 mPolicies-Explorer: NoDriveTypeAutoRun = dword:145 IE: &Search - <no file> IE: Google Sidewiki... - c:\program files\google\google toolbar\component\GoogleToolbarDynamic_mui_en_7461B1589E8B4FB7.dll/cmsidewiki.html IE: LastPass - c:\documents and settings\frank.frank-vm4yc7dlu\local settings\application data\lastpass\context.html?cmd=lastpass IE: LastPass Fill Forms - c:\documents and settings\frank.frank-vm4yc7dlu\local settings\application data\lastpass\context.html?cmd=fillforms IE: {43699cd0-e34f-11de-8a39-0800200c9a66} - {95D9ECF5-2A4D-4550-BE49-70D42F71296E} - c:\program files\lastpass\LPToolbar.dll IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe DPF: Microsoft XML Parser for Java - file://c:\windows\java\classes\xmldso.cab DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} - hxxp://us.dl1.yimg.com/download.yahoo.com/dl/installs/yinst20040510.cab DPF: {33564D57-9980-0010-8000-00AA00389B71} - hxxp://download.microsoft.com/download/D/0/D/D0DD87DA-994F-4334-8B55-AF2E4D98ED0C/wmv9dmo.cab DPF: {34F12AFD-E9B5-492A-85D2-40FA4535BE83} - hxxp://www.symantec.com/techsupp/activedata/nprdtinf.cab DPF: {3DCEC959-378A-4922-AD7E-FD5C925D927F} - hxxp://disney.go.com/pirates/online/testActiveX/built/signed/DisneyOnlineGames.cab DPF: {6A344D34-5231-452A-8A57-D064AC9B7862} - hxxps://webdl.symantec.com/activex/symdlmgr.cab DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1355462224863 DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_29-windows-i586.cab DPF: {CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_03-windows-i586.cab DPF: {CAFEEFAC-0016-0000-0029-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_29-windows-i586.cab DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_29-windows-i586.cab DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} - TCP: NameServer = 216.114.192.10 216.114.208.186 TCP: Interfaces\{166D28F0-0856-428C-9A70-E15CD8DA88A7} : DHCPNameServer = 216.114.192.10 216.114.208.186 Handler: pure-go - {4746C79A-2042-4332-8650-48966E44ABA8} - c:\program files\common files\pure networks shared\platform\puresp4.dll SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll SEH: SABShellExecuteHook Class - {5AE067D3-9AFB-48E0-853A-EBB7F4A000DA} - c:\program files\superantispyware\SASSEH.DLL mASetup: {8A69D345-D564-463c-AFF1-A69D9E530F96} - "c:\program files\google\chrome\application\24.0.1312.56\installer\chrmstp.exe" --configure-user-settings --verbose-logging --system-level --multi-install --chrome mASetup: {A509B1FF-37FF-4bFF-8CFF-4F3A747040FF} - c:\windows\system32\rundll32.exe c:\windows\system32\advpack.dll,launchinfsectionex c:\program files\internet explorer\clrtour.inf,DefaultInstall.ResetTour,,12 . ================= FIREFOX =================== . FF - ProfilePath - c:\documents and settings\frank.frank-vm4yc7dlu\application data\mozilla\firefox\profiles\ayv8rio8.default\ FF - prefs.js: browser.search.defaulturl - hxxp://search.yahoo.com/search?ei=UTF-8&fr=ytff-&p= FF - prefs.js: browser.search.selectedEngine - Ask.com FF - prefs.js: browser.startup.homepage - hxxp://www.google.com/ FF - prefs.js: keyword.URL - hxxp://search.yahoo.com/search?ei=UTF-8&fr=ytff-&p= FF - prefs.js: network.proxy.type - 0 FF - component: c:\documents and settings\all users.windows\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_18.5.0.125\coffplgn_2011_7_0_8\components\coFFPlgn.dll FF - component: c:\documents and settings\all users.windows\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_18.5.0.125\ipsffplgn\components\IPSFFPl.dll FF - component: c:\documents and settings\frank.frank-vm4yc7dlu\application data\mozilla\extensions\{ec8030f7-c20a-464f-9b0e-13a3a9e97384}\textlinks@lplay.com\components\lptlf.dll FF - component: c:\documents and settings\frank.frank-vm4yc7dlu\application data\mozilla\extensions\{ec8030f7-c20a-464f-9b0e-13a3a9e97384}\textlinks@lplay.com\components\lptlf2.dll FF - component: c:\documents and settings\frank.frank-vm4yc7dlu\application data\mozilla\extensions\{ec8030f7-c20a-464f-9b0e-13a3a9e97384}\textlinks@lplay.com\components\lptlf3.dll FF - component: c:\program files\siteranker\firefox\components\siterank.dll FF - plugin: c:\documents and settings\all users.windows\application data\nexonus\ngm\npNxGameUS.dll FF - plugin: c:\program files\adobe\reader 10.0\reader\air\nppdf32.dll FF - plugin: c:\program files\google\google updater\2.4.2432.1652\npCIDetect14.dll FF - plugin: c:\program files\google\update\1.3.21.123\npGoogleUpdate3.dll FF - plugin: c:\program files\java\jre6\bin\new_plugin\npdeployJava1.dll FF - plugin: c:\program files\livingplay games\nplplaypop.dll FF - plugin: c:\program files\microsoft silverlight\4.1.10329.0\npctrlui.dll FF - plugin: c:\program files\mozilla firefox\plugins\npdeployJava1.dll FF - plugin: c:\program files\netscape\communicator\program\plugins\npaudio.dll FF - plugin: c:\program files\netscape\communicator\program\plugins\npavi32.dll FF - plugin: c:\program files\netscape\communicator\program\plugins\npdrmv2.dll FF - plugin: c:\program files\netscape\communicator\program\plugins\npdsplay.dll FF - plugin: c:\program files\netscape\communicator\program\plugins\npnul32.dll FF - plugin: c:\program files\netscape\communicator\program\plugins\NPQTW32.DLL FF - plugin: c:\program files\netscape\communicator\program\plugins\npwmsdrm.dll FF - plugin: c:\program files\pando networks\media booster\npPandoWebPlugin.dll FF - plugin: c:\program files\unity\webplayer\loader\npUnity3D32.dll . ---- FIREFOX POLICIES ---- FF - user.js: yahoo.homepage.dontask - true . ============= SERVICES / DRIVERS =============== . R0 MpFilter;Microsoft Malware Protection Driver;c:\windows\system32\drivers\MpFilter.sys [2011-4-18 193552] R0 SymDS;Symantec Data Store;c:\windows\system32\drivers\nis\1207000.00d\symds.sys [2012-1-30 340088] R0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\nis\1207000.00d\symefa.sys [2012-1-30 744568] R1 BHDrvx86;BHDrvx86;c:\documents and settings\all users.windows\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_18.5.0.125\definitions\bashdefs\20120121.002\BHDrvx86.sys [2012-1-23 820344] R1 SASDIFSV;SASDIFSV;c:\program files\superantispyware\sasdifsv.sys [2011-7-22 12880] R1 SASKUTIL;SASKUTIL;c:\program files\superantispyware\SASKUTIL.SYS [2011-7-12 67664] R1 SymIRON;Symantec Iron Driver;c:\windows\system32\drivers\nis\1207000.00d\ironx86.sys [2012-1-30 136312] R2 DragonUpdater;COMODO Dragon Update Service;c:\program files\comodo\dragon\dragon_updater.exe [2012-3-28 407288] R2 LinksysUpdater;Linksys Updater;c:\program files\linksys\linksys updater\bin\LinksysUpdater.exe [2008-11-13 204800] R2 TeamViewer8;TeamViewer 8;c:\program files\teamviewer\version8\TeamViewer_Service.exe [2013-1-24 3467768] R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2011-11-12 106104] R3 IDSxpx86;IDSxpx86;c:\documents and settings\all users.windows\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_18.5.0.125\definitions\ipsdefs\20120131.002\IDSXpx86.sys [2012-1-31 356280] S2 AMPingService;AMPingService; [x] S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384] S2 gupdate1c9d6fc974d8574;Google Update Service (gupdate1c9d6fc974d8574);c:\program files\google\update\GoogleUpdate.exe [2009-5-17 133104] S2 NIS;Norton Internet Security;c:\program files\norton internet security\engine\18.7.0.13\ccsvchst.exe [2012-1-30 130008] S3 cpuz132;cpuz132; [x] S3 dc3d;MS Hardware Device Detection Driver (USB);c:\windows\system32\drivers\dc3d.sys [2012-4-5 45288] S3 NAVENG;NAVENG;c:\documents and settings\all users.windows\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_18.5.0.125\definitions\virusdefs\20120131.032\NAVENG.SYS [2012-2-1 86136] S3 NAVEX15;NAVEX15;c:\documents and settings\all users.windows\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_18.5.0.125\definitions\virusdefs\20120131.032\NAVEX15.SYS [2012-2-1 1576312] S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v0400.exe [2010-3-18 753504] S4 !SASCORE;SAS Core Service;c:\program files\superantispyware\SASCore.exe [2012-7-11 116608] . =============== Created Last 30 ================ . 2013-01-31 04:31:45 60872 ----a-w- c:\documents and settings\all users.windows\application data\microsoft\microsoft antimalware\definition updates\{64dc7101-6107-495f-b511-b773f2e28dd4}\offreg.dll 2013-01-31 03:24:15 6991832 ----a-w- c:\documents and settings\all users.windows\application data\microsoft\microsoft antimalware\definition updates\{64dc7101-6107-495f-b511-b773f2e28dd4}\mpengine.dll 2013-01-30 03:24:17 6991832 ----a-w- c:\documents and settings\all users.windows\application data\microsoft\microsoft antimalware\definition updates\backup\mpengine.dll 2013-01-29 03:03:22 -------- d-----w- c:\documents and settings\frank.frank-vm4yc7dlu\application data\Malwarebytes 2013-01-29 03:03:00 -------- d-----w- c:\documents and settings\all users.windows\application data\Malwarebytes 2013-01-29 03:02:56 21104 ----a-w- c:\windows\system32\drivers\mbam.sys 2013-01-29 03:02:56 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware 2013-01-25 02:27:26 -------- d-----w- c:\program files\TeamViewer 2013-01-24 05:03:25 -------- dc-h--w- c:\windows\ie8 2013-01-24 01:18:47 11004488 ----a-w- c:\program files\common files\lpuninstall.exe 2013-01-24 01:17:44 -------- d-----w- c:\program files\LastPass 2013-01-24 01:17:44 -------- d-----w- c:\documents and settings\frank.frank-vm4yc7dlu\local settings\application data\LastPass 2013-01-22 02:43:51 -------- d-----w- c:\documents and settings\frank.frank-vm4yc7dlu\application data\SUPERAntiSpyware.com 2013-01-22 02:43:09 -------- d-----w- c:\program files\SUPERAntiSpyware 2013-01-22 02:43:09 -------- d-----w- c:\documents and settings\all users.windows\application data\SUPERAntiSpyware.com . ==================== Find3M ==================== . 2013-01-30 10:53:21 232336 ------w- c:\windows\system32\MpSigStub.exe 2012-12-16 12:23:59 290560 ----a-w- c:\windows\system32\atmfd.dll 2012-11-15 05:41:41 45832 ----a-w- c:\windows\system32\certsentry.dll 2012-11-13 01:25:12 1866368 ----a-w- c:\windows\system32\win32k.sys 2012-11-06 02:01:39 1371648 ------w- c:\windows\system32\msxml6.dll 2005-12-14 15:04:37 0 --sha-w- c:\program files\common files\system32.dll 2005-10-09 16:52:04 774144 ----a-w- c:\program files\RngInterstitial.dll . ============= FINISH: 14:09:30.17 =============== mbam-log-2013-01-31 (18-15-46).txt ark.txt attach.txt

CheckResults.txtdds.txtattach.txt I have attatched the log files

I did the clean install and adjusted the settings for MS Security Essentials and did all of the necessary restarts and I still can't update MBAM. Same PROGRAM_ERROR_UPDATING(0,0, I/O error). I have tried numerous times to uninstall Norton Internet Security which I believe is behind some of the problems I have been having but no luck. This computer has multiple user who may have installed numerous programs that could be problematic as well. I look in the Program files and a good portion of the folders are from programs I don't recognize at all.

I am a free using of Malwarebytes and I am having trouble updating the database. When I try to update it gives me the error PROGRAM_ERROR_UPDATING(0,0,I\O error). I have been having trouble updating other free anti-virus software as well, execpt for Microsoft Security Essentials. I am also having problems connecting to any internet browser other than internet explorer. The computer has a Norton Internet Security program installed, (which I believe to be to be the problem), that I have tried to uninstall numerous times with no success. The computer is running 32 bit windows xp professional and it used to belong to my grandfather who installed the Norton program. Any help solving the MB updating problem and/or the internet browser problems would be greatly appreciated.