bashinghead

Thanks for the fast reply. I don't have access to another computer. I'm using my tablet as it is to write this. Is there anything you can recommend without needing to download something else?

Hi all, Awesome forum and advice. While in the past I've been able to use the advice from this forum what happened the other day has me beaten. I inadvertently click on a "update" something as I was closing the pop up down and got the dreaded Ukash locked screen. OK have got rid of this before not a problem. Closed it down, discinnected from the web and restarted in safe mode. Wouldn't open and restarted immediately as normal but still locked screen. OK, restarted again in safe mode with command prompt. Same problem. Start again - fn f8 then I get the following options: Repair computer Safe mode Safe mode with networking Safe mode with command prompts Enable boot logging Enable low res videos Last known good config (advanced) Directory services restore mode Debugging mode Disable automatic restart on system fail Disable driver system enforcement Start windows normally I only try the safe mode options that shut it down. I go into repair computer. Log in with my normal details (don't have any others) Options give: Start up repair System restore System image recover Windows memory diagnostic Command prompt First 2 options run as a normal system restore then nothing happens as the screen shows the busy line. Go to command prompt Usually I can get into safe mode using msconfig or explore.exe But I get "explore.exe is not recognised as an internal or external command, operable program or batch file. Then I notice the first line in CMD is saying X:\windows\system32> Rather than the c drive I have spybot and malwarebytes on my laptop but cannot download anything else. I do not have a disk or copy of the programme on anything - and yes I now realise how stupid that is. The system is a windows 7. I figure if I can get to the malwarebytes programme I can run it and sort this out but am stuck. Any help is a massive help.