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Debili

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  1. ok I did it will wait to see if that fixed it thanks for your help!
  2. I see where is says to locate the ID and key but where is thatr under search or what...yes my tiome and date are correct ok let me go look again ugh
  3. ok wait you want me to remove the program? then how will I reinstall it?
  4. I am continously receiving massages to update the data base and I have up dated it already shat is going on why is this happening and how do I stop it? please help I have the premium version
  5. OH WOW still cannot delete or moves these files...I do not understand?
  6. Oh good...not mch but as you say every little bit helps...I work for myself so I know what you mean... yes correct once they are in there cant empty. was trying to vlean up desk top... Deb
  7. do you directly get the donation???? just wondered if you got it?
  8. It will let me send it to the trash but when i go to empty it says Cannot delete Dc1:Access is denied Make sure the disc is not full or write protected and that the file is not currently in use. well no it isnt because it wont even let me play it It is proibably some music i tried to downlad at some point I right clicked on it it is a MPEG_4 file I dont know why can i not get it off here???
  9. Ok Gringo I have done all that you aksed...I still am unsure if I have done it all right. While deleting those programs other than the ones you said to keep some did not delete. ADW cleaner and Hijack this seem to still be on there as when I click on the shortcut instead of looking for the program it takes me to the exe file. I also have three real player files on my desktop that they will not allow me to delete. I do not know what they are as it wants me to purchase something else to listen to them it is probably music. but I cannot delete them ****Question I did download the Win Patrol set up but did not activate it yet...If I have purchsed the MWB pro version would I need the Win Patrol and also MSE? Isnt the pro version of MWB real time security? I so appreciate all of your help to me this was all very scary stuff...I don't think that even a little donation covers hows how grateful I am for all of your help I hope to hear back from you about these last few questions however if I do not not thanks so much for all of your help Deb
  10. Oh yeah and one other thing it did not let me remove any files just sent the log to desktop....
  11. Gringo... ok I tried to load IE but it was giving me difficulty so decided to just use chrome since I had that already.. I had disabled MWB but the ESET said another virus program was running and I clicked on it and it showed AVG that was one that downloaded on one of the first scans. I had uninstalled that or thought I did a day or two ago but it is still on my system???? anyway it did find a bunch of stuff is that from trying to download IE or from Chrome or firefox or what???? I am so disapppointed I thought we had it....what now??? Deb here is the log: C:\AdwCleaner\Quarantine\C\Documents and Settings\deb\Application Data\DSite\UpdateProc\UpdateTask.exe.vir Win32/InstallCore.BD application C:\Documents and Settings\deb\Application Data\Video Player Packages\uninstaller.exe a variant of Win32/InstallCore.AZ application C:\Documents and Settings\deb\My Documents\Downloads\Firefox_Setup_17.0 (1).exe a variant of Win32/InstallCore.AZ application C:\Documents and Settings\deb\My Documents\Downloads\Firefox_Setup_17.0.exe a variant of Win32/InstallCore.AZ application C:\Documents and Settings\deb\My Documents\Downloads\ZipExtractorSetup.exe a variant of Win32/InstallCore.CW application C:\Program Files\FLVPlayer\FLVPlayer.exe a variant of Win32/InstallCore.A application C:\Program Files\YoutubeDownloader.org\YoutubeDownloader\NTServiceManager.exe Win32/PSW.Fareit.A trojan C:\System Volume Information\_restore{46DE8921-1D39-44D2-A9E9-64119261F211}\RP1518\A0232914.dll a variant of Win32/Toolbar.Escort.A application C:\System Volume Information\_restore{46DE8921-1D39-44D2-A9E9-64119261F211}\RP1522\A0233466.exe Win32/PSW.Fareit.A trojan C:\System Volume Information\_restore{46DE8921-1D39-44D2-A9E9-64119261F211}\RP1522\A0233510.exe Win32/PSW.Fareit.A trojan C:\System Volume Information\_restore{46DE8921-1D39-44D2-A9E9-64119261F211}\RP1522\A0233550.exe Win32/PSW.Fareit.A trojan C:\System Volume Information\_restore{46DE8921-1D39-44D2-A9E9-64119261F211}\RP1523\A0233603.exe Win32/InstallCore.BD application C:\System Volume Information\_restore{46DE8921-1D39-44D2-A9E9-64119261F211}\RP1523\A0234624.exe Win32/PSW.Fareit.A trojan C:\System Volume Information\_restore{46DE8921-1D39-44D2-A9E9-64119261F211}\RP1525\A0234636.exe Win32/PSW.Fareit.A trojan C:\System Volume Information\_restore{46DE8921-1D39-44D2-A9E9-64119261F211}\RP1527\A0235950.exe Win32/PSW.Fareit.A trojan C:\System Volume Information\_restore{46DE8921-1D39-44D2-A9E9-64119261F211}\RP1527\A0236035.exe Win32/PSW.Fareit.A trojan
  12. Gringo, Ok I rand the hijack and removed those start up thanks so much for that I hate all that stuff running! I will wait on IE until I hear back from you... Thank you so much for your time and patience with me.... Deb
  13. Gringo I do not have IE on my system...do I need to download it to run this last scan? I have Chrome can I use that instead? I am going to go ahead and run the hijack one for startup entries.... It does seem faster already I hope to hear from you about IE thanks so much Deb
  14. Ok Gringo, i ran these last three things I have not been on since running so hard to say how it is doing and I have to run out again only home long enough to do this and hten leave again. I will be back on later this eve and then I can let you know how it is running. Nothing found in any of those cleans....NO PROBLEMS ***** one thing I need to know am I to disable MWB each and evrytime I run a clean or scan that you give me MWB is blocking outgoing and incoming malacious website and it seems to be the same number over and over do you need to know that? here are the logs: I will check in later thank you! Malwarebytes Anti-Malware (PRO) 1.75.0.1300 www.malwarebytes.org Database version: v2013.09.24.09 Windows XP Service Pack 3 x86 NTFS Internet Explorer 6.0.2900.5512 deb :: DEBSPUTER [administrator] Protection: Enabled 9/24/2013 5:11:59 PM mbam-log-2013-09-24 (17-11-59).txt Scan type: Quick scan Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM Scan options disabled: P2P Objects scanned: 285475 Time elapsed: 6 minute(s), 37 second(s) Memory Processes Detected: 0 (No malicious items detected) Memory Modules Detected: 0 (No malicious items detected) Logfile of Trend Micro HijackThis v2.0.4 Scan saved at 5:20:58 PM, on 9/24/2013 Platform: Windows XP SP3 (WinNT 5.01.2600) MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512) Boot mode: Normal Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\system32\spoolsv.exe C:\WINDOWS\system32\dldfcoms.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\system32\svchost.exe C:\Program Files\Malwarebytes' Anti-Malware\mbamscheduler.exe C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe C:\Program Files\Dell Support Center\bin\sprtsvc.exe C:\WINDOWS\system32\svchost.exe C:\Program Files\Common Files\AVG Secure Search\vToolbarUpdater\15.5.0\ToolbarUpdater.exe C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe C:\WINDOWS\system32\fxssvc.exe C:\WINDOWS\system32\svchost.exe C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe C:\WINDOWS\Explorer.EXE C:\WINDOWS\system32\hkcmd.exe C:\WINDOWS\system32\igfxpers.exe C:\WINDOWS\system32\igfxsrvc.exe C:\WINDOWS\RTHDCPL.EXE C:\Program Files\Dell Support Center\bin\sprtcmd.exe C:\Program Files\Yahoo!\Search Protection\SearchProtection.exe C:\Program Files\HP\HP Software Update\HPWuSchd2.exe C:\program files\real\realplayer\update\realsched.exe C:\Program Files\AVG SafeGuard toolbar\vprot.exe C:\Program Files\YoutubeDownloader.org\YoutubeDownloader\YoutubeDownloader Updater.exe C:\Documents and Settings\deb\Application Data\DirectLife\ALconnect\ALconnect.exe C:\Program Files\Digital Line Detect\DLG.exe C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe C:\PROGRA~1\Yahoo!\Messenger\ymsgr_tray.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\system32\ssstars.scr C:\Documents and Settings\deb\My Documents\Downloads\HijackThis.exe R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.smartwebsearch.net/index.php?from=3 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896 R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dell.com R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Page_URL = www.google.com/ig/dell?hl=en&client=dell-usuk&channel=us&ibd=5080624 O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Documents and Settings\All Users\Application Data\Real\RealPlayer\BrowserRecordPlugin\IE\rpbrowserrecordplugin.dll O4 - HKLM\..\Run: [igfxTray] C:\WINDOWS\system32\igfxtray.exe O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe O4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exe O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE O4 - HKLM\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter O4 - HKLM\..\Run: [YSearchProtection] "C:\Program Files\Yahoo!\Search Protection\SearchProtection.exe" O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe O4 - HKLM\..\Run: [TkBellExe] "C:\program files\real\realplayer\update\realsched.exe" -osboot O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe" O4 - HKLM\..\Run: [vProt] "C:\Program Files\AVG SafeGuard toolbar\vprot.exe" O4 - HKCU\..\Run: [Messenger (Yahoo!)] "C:\PROGRA~1\Yahoo!\Messenger\YahooMessenger.exe" -quiet O4 - HKCU\..\Run: [search Protection] C:\Program Files\Yahoo!\Search Protection\SearchProtection.exe O4 - HKCU\..\Run: [NTServiceManager] C:\Program Files\YoutubeDownloader.org\YoutubeDownloader\YoutubeDownloader Updater.exe O4 - HKCU\..\Run: [ALconnect] C:\Documents and Settings\deb\Application Data\DirectLife\ALconnect\ALconnect.exe O4 - HKUS\S-1-5-18\..\RunOnce: [RunNarrator] Narrator.exe (User 'SYSTEM') O4 - HKUS\.DEFAULT\..\RunOnce: [RunNarrator] Narrator.exe (User 'Default user') O4 - Global Startup: Digital Line Detect.lnk = ? O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O18 - Protocol: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL O18 - Protocol: viprotocol - {B658800C-F66E-4EF3-AB85-6C0C227862A9} - C:\Program Files\Common Files\AVG Secure Search\ViProtocolInstaller\15.5.0\ViProtocol.dll O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\WINDOWS\system32\Macromed\Flash\FlashPlayerUpdateService.exe O23 - Service: Comcast AntiSpyware (AntiSpywareService) - Unknown owner - C:\Program Files\comcasttb\ComcastSpywareScan\ComcastAntiSpyService.exe (file missing) O23 - Service: dldf_device - - C:\WINDOWS\system32\dldfcoms.exe O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe O23 - Service: MBAMScheduler - Malwarebytes Corporation - C:\Program Files\Malwarebytes' Anti-Malware\mbamscheduler.exe O23 - Service: MBAMService - Malwarebytes Corporation - C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe O23 - Service: Mozilla Maintenance Service (MozillaMaintenance) - Mozilla Foundation - C:\Program Files\Mozilla Maintenance Service\maintenanceservice.exe O23 - Service: Skype Updater (SkypeUpdate) - Skype Technologies - C:\Program Files\Skype\Updater\Updater.exe O23 - Service: SupportSoft Sprocket Service (dellsupportcenter) (sprtsvc_dellsupportcenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe O23 - Service: stllssvr - MicroVision Development, Inc. - C:\Program Files\Common Files\SureThing Shared\stllssvr.exe O23 - Service: vToolbarUpdater15.5.0 - Unknown owner - C:\Program Files\Common Files\AVG Secure Search\vToolbarUpdater\15.5.0\ToolbarUpdater.exe O23 - Service: Yahoo! Updater (YahooAUService) - Yahoo! Inc. - C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe -- End of file - 7336 bytes Registry Keys Detected: 0 (No malicious items detected) Registry Values Detected: 0 (No malicious items detected) Registry Data Items Detected: 0 (No malicious items detected) Folders Detected: 0 (No malicious items detected) Files Detected: 0 (No malicious items detected) (end)
  15. Gringo after running this last fix the computer seems to be faster I also ran MWB an no trojan agent came up. I really appreciate all you are doing... do I need to do anything else? Deb
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