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Sorry your having issues activating your device. License issues can only be handle by the HelpDesk. For any of these issues: Renewals Refunds (including double billing) Cancellations Update Billing Info Multiple Transactions Consumer Purchases Transaction Receipt Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help If you need help looking up your license details, please head here: Find my premium license key

Refunds can only be handled through the helpdesk and not here on the forums. Since you have already created a ticket wait for them to respond, it could take up to 5 business days to get a response. Do not create any additional tickets as it will only delay a response.

LG releases updates for vulnerabilities that could allow hackers to gain access to TVs

If you continue to have issues @APinneo Please do the following so that we may take a closer look at your system. Disable-Fast-Startup https://forums.malwarebytes.com/topic/299350-disable-fast-startup/ Then please restart the computer and then do the following. WARNING: Do Not click the Repair option under Advanced unless requested by a Malwarebytes support agent or authorized helper NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download the Malwarebytes Support Tool In your Downloads folder, open the mb-support-x.x.x.xxx.exe file In the User Account Control pop-up window, click Yes to continue the installation Run the MBST Support Tool. The tool also downloads and runs a file called FRSTEnglish. Please allow it to run. In the left navigation pane of the Malwarebytes Support Tool, click Advanced In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine A zip file named mbst-grab-results.zip will be saved to the Desktop or on the hidden Public desktop (usually C:\Users\Public\Desktop), please upload that file on your next reply Thank you

Thanks for the report, someone on the team will review your logs. @AdvancedSetup please see attached

Hello and Welcome @vinnielu I highly doubt that Malwarebytes has been hacked in anyway. However if you do want to see if someone from the team can figure out what may have happened please provide the requested logs below. Download Malwarebytes Support Tool Double-click mb-support-X.X.X.XXXX.exe to run the program You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent. Place a checkmark next to Accept License Agreement and click Next Navigate to the Advanced tab The Advanced menu page contains four categories: Gather Logs: Collects troubleshooting information from the computer. As part of this process, Farbar Recovery Scan Tool (FRST) is run to perform a complete diagnosis. The information is saved to a file on the Desktop named mbst-grab-results.zip and can be added as an email attachment or uploaded to a forum post to assist with troubleshooting the issue at hand. Clean: Performs an automated uninstallation of all Malwarebytes products installed to the computer and prompts to install the latest version of Malwarebytes for Windows afterwards. The Premium license key is backed up and reinstated. All user configurations and other data are removed. This process requires a reboot. Repair System: Includes various system-related repairs in case a Windows service is not functioning correctly that Malwarebytes for Windows is dependent on. It is not recommended to use any Repair System options unless instructed by a Malwarebytes Support agent. Anonymously help the community by providing usage and threat statistics: Unchecking this option will prevent Malwarebytes Support Tool from sending anonymous telemetry data on usage of the program. To provide logs for review click the Gather Logs button Upon completion, click OK A file named mbst-grab-results.zip will be saved to your Desktop Please attach the file in your next reply. To uninstall all Malwarebytes Products, click the Clean button. Click the Yes button to proceed. Save all your work and click OK when you are ready to reboot. After the reboot, you will have the option to re-install the latest version of Malwarebytes for Windows. Select Yes to install Malwarebytes. Malwarebytes for Windows will open once the installation completes successfully.

Using Google Search to Find Software Can Be Risky - Written by KrebsonSecurity

Hello and Welcome to Malwarebytes I am not aware of any 3 PC lifetime license... those were sold as a single pc only. That being said, only the helpdesk can help you with license issues, we can not do that here on the forums. Perhaps @AdvancedSetup can check on the status of your ticket

Once again, a year older Happy Birthday @RubbeR DuckY

This sounds more like you have some sort of security attached to your email system and checks any file attachment or links within each mail before it gets delivered to you. Those systems will scan attachments and check links for malicious activities. It is taking that link that is attached to your "button" to verify it is not malicious so it is registering a being clicked. I see this in our corporate environment and we either have to exempt those emails (which we prefer not to do) or we work with the vendor and let them that the links can not be a one time click link. Hope that helps.

That's for sure @Porthos

Never did like Avast myself....

Hello and Welcome @clicky I'm sorry the software isn't working properly but we'll do our best to help. Please do the following so that we may take a closer look at your system. Please restart the computer and do the following. WARNING: Do Not click the Repair option under Advanced unless requested by a Malwarebytes support agent or authorized helper NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download the Malwarebytes Support Tool In your Downloads folder, open the mb-support-x.x.x.xxx.exe file In the User Account Control pop-up window, click Yes to continue the installation Run the MBST Support Tool In the left navigation pane of the Malwarebytes Support Tool, click Advanced In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine A zip file named mbst-grab-results.zip will be saved to the Public desktop, please upload that file on your next reply

All great suggestions from the team... my thought are with @Porthos the slowness is coming from the outdated hard drive that is probably spinning at 5400 rpm. I would suggest replacing that with an SSD drive and the issue will get resolved.

Soon as I can, or when it happens again I will collect the logs, thanks