KidwithSmurf

Thanks for the reply, thought that was the case but wasn't certain. Much appreciated.

To whom it may concern, I'm very happy to see a VPN has been released by Malwarebytes. I have a lifetime key for Malwarebytes Premium Subscription. I was wondering, will this extend to Privacy? Can I add Privacy to my current Malwarebytes Premium Subscription? Or will there be any offers for current lifetime Malwarebytes Premium subscribers? The FAQ for Privacy VPN from the website it states: Thank-you to whoever can let me know.

Looks like this thread can now be closed! Web Protection seems to be functioning properly and iptest.malwarebytes.com seems to be re-directing back to the Malwarebytes blocked logo page and popping up the notification correctly showing me the website has been blocked as seen here: http://prntscr.com/fpl1zk Not entirely sure what fixed it, but it's working which is great news. This means it was probably an application that updated on my PC which was interfering with Web Protection function of Malwarebytes. Thanks again for your time and effort looking into this dcollins and anyone else that looked into it. Much appreciated

Thanks for the reply, appreciate it. I Never knew I had proxy settings configured, but I have disabled them to the best of my knowledge. However, even with them disabled the issue seems to still be persisting. Let me know if there is anything you want me to try and if not then I will keep waiting a solution and will let you know if the issue fixes or if Web Protection starts functioning properly again at any point.

Thanks for looking at the ProcMon log, just wondering if there has been any progress on the ProcMon Log or my issue in general? Also, just a small update as it's been a month since I made this thread. I am now running the latest component package and update package versions as seen here: http://prntscr.com/fjyptb and the Web Protection issue is still happening exactly as reported in the first post of this thread.

Hey, I'm no expert but I'm curious because I get the same error message as in your second screenshot when Web Protection is turned on. So I was wondering, as you are using v3.06 of Malwarebytes can you try updating to v. 3.1.2.1733 which can be found here: Then can you try turning off Web Protection once updated and going to http://iptest.malwarebytes.org/ which you should see the following: http://prntscr.com/faqqxv Then try turning on Web Protection and visiting http://iptest.malwarebytes.org/ and tell me if you can see: http://prntscr.com/faqvqf (You may have to wait a few seconds for Web Protection to turn back on) If when you visit http://iptest.malwarebytes.org/ with Web Protection turned on and get the same error message when Web Protection is turned on as I do (Aka the same error message as in your 2nd screenshot), then that would be very helpful to know as I have been trying to get this issue with Web Protection fixed myself. Your issue might be separate to mine, however It would be much appreciated if you could try that and see if it is the same. Thanks, KidwithSmurf

It seems like the problem is being caused by a new update package which was recently released. They went from 1.0.1931 to 1.0.1937 which seems to have broken both Web Protection and Malware Protection. This has made Web Protection and Malware Protection to be forced off and if you are able to turn them on, they do not work.If you try any type of scan it'll finish within 1-15 seconds and if you try to connect to http://iptest.malwarebytes.org/ it will say IP protection is disabled.We just have to wait for a new Update Package or the new one to be reverted back to the working one.

Everyone it seems like the problem is being caused by a a new update package which was recently released. They went from 1.0.1931 to 1.0.1937 which seems to have broken both Web Protection and Malware Protection. This has made Web Protection and Malware Protection to be forced off and if you are able to turn them on, they do not work. If you try any type of scan it'll finish within 1-15 seconds and if you try to connect to http://iptest.malwarebytes.org/ it will say IP protection is disabled. We just have to wait for a new Update Package or the new one to be reverted back to the working one.

Just a small update, sorry for posting twice in a row. 1. The ProcMon Log should have been transferred 2. I tested using my VPN and opening http://iptest.malwarebytes.com/ with Firefox. The same thing happened. I could connect to http://iptest.malwarebytes.com/ with Web Protection off with VPN but still got the Error Message when Web Protection was On with VPN. Therefore, the issue happens with and without VPN.

Malwarebytes Web Protection doesn't fully work when I'm off the VPN. Although, I have never tested going to http://iptest.malwarebytes.com/ with VPN as I hardly use the VPN. I shall try connecting to http://iptest.malwarebytes.com/ with the VPN after the wetransfer has completed and reply back with what happens.

All good, if you need anything else let me know. Also a heads up, the ProcMon Logfile now says 6 hours remaining to transfer (Not sure if the site is slow or if Australian internet is just terrible or a combination of both). The file is around 860MB. Hence, you may have to wait a whilst for it to transfer. Thanks again for everything.

I had sent you these via inbox when I made the thread. But anyhow I have just re-scanned with the latest version of FRST64 and have attached both FRST.txt and Addition.txt. FRST.txt Addition.txt

Thanks for the reply, appreciate it. I'm sorry it took me so long to get back to this. However, I have done the steps mentioned above as follows: 1. Ping iptest.malwarebytes.com with Web Protection off. Here is the result: http://prntscr.com/f8il3b 2. Ping iptest.malwarebytes.com with Web Protection on. Here is the result: http://prntscr.com/f8imf5 and I also got this notification from MB3: http://prntscr.com/f8im6w I have emailed you the said ProcMon Log as the filesize was too big to attach here. Also, was I supposed to let it finish showing all the events before uploading? If so I will have to redo it. Also on a side note, I have tested the latest Malwarebytes v3.1.2.1733 on a different computer running Windows 10 Pro x64bit fully updated and Malwarebytes Web Protection seemed to work perfectly fine. Thanks again for checking this, appreciate it. PS: The upload of the Logfile is going to take 3hours to email to you using wetransfer.com from when I made this post.

What I meant to say before was that I'm not too concerned that Web Protection doesn't work properly/fully. But yes, I know that Malwarebytes Web Protection is blocking the website/page but not showing the proper Malwarebytes Web Protection blocked website page. However, it also doesn't show the 'Website Blocked' notification message popup from Malwarebytes to say that Malwarebytes has blocked x website/page. Therefore, when Web Protection is enabled, I'd have no idea if it is Malwarebytes blocking a page or not because I'm not getting any notification to tell me that it is and nor am I getting redirected or whatever happens to the correct Malwarebytes Web Protection blocked website page. Although I have sent dcollins my FRST and Addition.txt files and hopefully this can easily be resolved. In the meantime whilst I wait for a reply from dcollins, if you or anyone has any other suggestions I'd be more than happy to try them.

Thank-you for the quick reply Porthos. I had followed a similar guide previously that I saw on another thread that you posted on about setting up exclusions for Windows Defender Users. This didn't fix the issue either, so I removed the exclusions from Windows Defender. However, I have just followed the thread you linked and have re-setup the exclusions again and unfortunately the Web Protection ERR_CONNECTION_REFUSED is still present when connecting to http://iptest.malwarebytes.org/. Also, I'm not too concerned that the Web Protection doesn't work as it isn't a major part of Malwarebytes 3 and every other feature as far as I can tell seems to be working and running as intended. It just would be nice to have every feature offered working. With that said thank-you again for taking the time reply and I will PM the FRTS and Addition.txt logs to dcollins and see if he can further help me.