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Fighting a really bad virus


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For about eleven days -

 

Outlook: Can not open emails properly.  I have to hit "reply" to get them to open up to read.  I can not view attachments in the emails.  I have to use my phone to look at attachments in the emails.

 

Firefox: Can not minimize or move windows. Where they open is where they stay.  I can not click on a background window and have it come forward.  I have to use the images on task bar in order to move to a different window. Downloads also mostly don't happen. It doesn't behave normally.

 

Malwarebytes: Can not move to different tabs. Frozen on one tab. I can only move to another if I play with Dreamweaver and upload a file. If I do that a couple times, I can quick like a bunny jump to MWBts and try to click a different tab. Sometimes that works - sometimes it doesn't.  I do have the most recent Malwarebytes version.  I haven't been able to explore it all yet because I can't get in to the different tabs.

 

If I do get into a tab, I can't change the setting.  It took me several tries, playing with Dreamweaver at the same time, to be able to click the root scan option in the defense tab.  (I can't remember what it was exactly called because I am not in that tab right now and it would take a lot of time and effort to get back in there and look at it)

 

I have also had various things - other programs - simply freeze and have to be shut down and reopened. Dreamweaver did once. 

 

I have run rkill many times - it always says that C:\Windows\SysWOW64\rundll32.exe is a problem, but it doesn't kill it. Other times it brings up additonal roots - but always that one with it

 

I run ccleaner right after that - then run Malwarebytes. There were some PUPS that were originally, in the first day or two, found. Malwarebytes has not found anything since - but the symptoms continue without abatement and seem to be getting worse.

 

I did use the chameleon. It didn't find anything.

 

There was one thing with Drop box that was unusual - so I uninstalled Drop box.  I was looking for something in the drop and came across a "screenshots" folder.  I don't save screenshots to Drop box.  I looked in there - and it is screenshots of my email, facebook, etc.  I didn't take those screenshots.  There were about 50 over the space of a few weeks.  I think it is unrelated to the present problem because the present problem is only 11 days old. 

 

At any rate.  I always save screenshots to Paint and then to a topical folder.  I experimented with hitting the 'prt sc' with a finger, as if it might happen accidently while typing.  Quiet a stretch.  And my experiment didn't result in anything being saved to Drop box.  But... that might be off topic as the screenshots were several weeks older than the current problem.  Just saying on the off chance.

 

Anyway - I am ready to use combo, I think.

 

 

 

 

 

 

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  • Root Admin

Hello and :welcome:

Please read the following and post back the logs when ready.

General P2P/Piracy Warning:
 

 
If you're using
Peer 2 Peer
software such as
uTorrent, BitTorrent
or similar you must either fully uninstall them or completely disable them from running while being assisted here.

Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.

If you have
illegal/cracked software, cracks, keygens etc
. on the system, please remove or uninstall them now and read the policy on
Piracy
.




Before we proceed further, please read all of the following instructions carefully.
If there is anything that you do not understand kindly ask before proceeding.
If needed please print out these instructions.
  • Please do not post logs using CODE, QUOTE, or FONT tags. Just paste them as direct text.
  • If the log is too large then you can use attachments by clicking on the More Reply Options button.
  • Please enable your system to show hidden files: How to see hidden files in Windows
  • Make sure you're subscribed to this topic:
    • Click on the Follow This Topic Button (at the top right of this page), make sure that the Receive notification box is checked and that it is set to Instantly

    [*]Removing malware can be unpredictable...It is unlikely but things can go very wrong! Please make sure you Backup all files that cannot be replaced if something were to happen. You can copy them to a CD/DVD, external drive or a pen drive [*]Please don't run any other scans, download, install or uninstall any programs unless requested by me while I'm working with you. [*]The removal of malware is not instantaneous, please be patient. Often we are also on a different Time Zone. [*]Perform everything in the correct order. Sometimes one step requires the previous one. [*]If you have any problems while following my instructions, Stop there and tell me the exact nature of the issue. [*]You can check here if you're not sure if your computer is 32-bit or 64-bit [*]Please disable your antivirus while running any requested scanners so that they do not interfere with the scanners. [*]When we are done, I'll give you instructions on how to cleanup all the tools and logs [*]Please stick with me until I give you the "all clear" and Please don't waste my time by leaving before that. [*]Your topic will be closed if you haven't replied within 3 days [*](If I have not responded within 24 hours, please send me a Private Message as a reminder)


 
STEP 0
RKill is a program that was developed at BleepingComputer.com that attempts to terminate known malware processes
so that your normal security software can then run and clean your computer of infections.
When RKill runs it will kill malware processes and then removes incorrect executable associations and fixes policies
that stop us from using certain tools. When finished it will display a log file that shows the processes that were
terminated while the program was running.

As RKill only terminates a program's running process, and does not delete any files, after running it you should not reboot
your computer as any malware processes that are configured to start automatically will just be started again.
Instead, after running RKill you should immediately scan your computer using the requested scans I've included.

Please download Rkill by Grinler from one of the links below and save it to your desktop.
 



Link 2

  • On Windows XP double-click on the Rkill desktop icon to run the tool.
  • On Windows Vista/Windows 7 or 8, right-click on the Rkill desktop icon and select Run As Administrator
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
  • If the tool does not run from any of the links provided, please let me know.
  • Do not reboot the computer, you will need to run the application again.

 
STEP 01
Backup the Registry:
Modifying the Registry can create unforeseen problems, so it always wise to create a backup before doing so.
  • Please download ERUNT from one of the following links: Link1 | Link2 | Link3
  • ERUNT (Emergency Recovery Utility NT) is a free program that allows you to keep a complete backup of your registry and restore it when needed.
  • Double click on erunt-setup.exe to Install ERUNT by following the prompts.
  • NOTE: Do not choose to allow ERUNT to add an Entry to the Startup folder. Click NO.
  • Start ERUNT either by double clicking on the desktop icon or choosing to start the program at the end of the setup process.
  • Choose a location for the backup.
    • Note: the default location is C:\Windows\ERDNT which is acceptable.

    [*]Make sure that at least the first two check boxes are selected. [*]Click on OK [*]Then click on YES to create the folder. [*]Note: if it is necessary to restore the registry, open the backup folder and start ERDNT.exe


 
STEP 02
Please open Malwarebytes Anti-Malware and from the Dashboard please Check for Updates by clicking the Update Now... link
Open up Malwarebytes > Settings > Detection and Protection > Under Non Malware Protection set both PUP and PUM to Treat detections as malware.
Click on the SCAN button and run a Threat Scan with Malwarebytes Anti-Malware by clicking the Scan Now>> button.
Once completed please click on the History > Application Logs and find your scan log and open it and then click on the "copy to clipboard" button and post back the results on your next reply.
 
 
STEP 03
Please download RogueKiller and save it to your desktop.

You can check here if you're not sure if your computer is 32-bit or 64-bit

  • RogueKiller 32-bit | RogueKiller 64-bit
  • Quit all running programs.
  • For Windows XP, double-click to start.
  • For Vista,Windows 7/8, Right-click on the program and select Run as Administrator to start and when prompted allow it to run.
  • Read and accept the EULA (End User Licene Agreement)
  • Click Scan to scan the system.
  • When the scan completes Close the program > Don't Fix anything!
  • Don't run any other options, they're not all bad!!
  • Post back the report which should be located on your desktop.


 
Thanks
 

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  • 3 weeks later...
  • Root Admin

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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