Thank You. It is probably best not to proceed unless it is very easy. I was actualy asking on behalf of someone else. Three times within the last two weeks someone has changed there eBay and facebook passwords. They live alone , no one else uses the computer and they insist they are picking passwords that no one should be able to guess. I don't think they are very computer savy though so it is probably better if they take the computer into a repair technician rather than do it themselves. If it is an easy removal tool to use though by all means post a link. But if it is complicated they are probably better off taking it into a repair shop. But thank you for responding.