Can't Update the Virus Definitions/Database in Version 2.00 [With Video]

[Kouichi555]

Hi...

 

I've Installed Malwarebytes Anti-Malware ver. 2.00. over ver. 1.75. but the problem is I can't update the Virus Definitions, it just saying "Unable to access update Server", I don't have problems before upgrading to 2.00. that means when I still use ver. 1.75. I have Uninstalled it using mbam-clean, but still no avail.

 

I don't know the root of this problem. It can be from My provider or there is somthing wrong with the server

 

I have a video about it, Just check it out if you want.

https://www.youtube.com/watch?v=IcW71bYOA-Q

Gonna copy and paste it.

 

Oh, yeah almost forget. the spec is:

 

- Windows 8.1 Pro

- Malwarebytes Anti-Malware 2.00

- Privatefirewall 7.0

Maybe That's all

[Firefox]

Hello and

Lets try a clean install of Malwarebytes, Please follow the instructions located HERE using Method 1

[Kouichi555]

Hello and

Lets try a clean install of Malwarebytes, Please follow the instructions located HERE using Method 1

 

I've Already done that. And Yeah. it seems doesn't work

But I will try tomorrow, from installing and updating.

 

Thanks...

[Firefox]

Sorry that you're having issues. Let's get some logs so we can see what's going on. They will be reviewed by someone on the staff and get back to you...

Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system.

You can check here if you're not sure if your computer is 32-bit or 64-bit

• Double-click to run it. When the tool opens click Yes to disclaimer.
• Press Scan button.
• It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
• The first time the tool is run, it also makes another log (Addition.txt). Please copy and paste it to your reply as well.

Then run the this one too

Please create an mbam-check log:

• Download mbam-check.exe from here and save it to your desktop
• Double-click on mbam-check.exe to run it, it should then open a log file
• Please do not copy and paste the entire contents of the log into your next post, instead please attach the log CheckResults.txt file which should now be located on your desktop to your next post

Thanks

[Kouichi555]

I will try to install the latest version of Malwarebytes Anti-Malware and trying to update it.

If it still doesn't work, I will use the 1.75 version until everything is fine.

 

Thanks in Advice.

[1PW]

Hello Kouichi555:

 

Please make sure that:

 

http://data-cdn.mbamupdates.com

 

Has 2-way permissions regarding your firewall.

 

HTH

[Kouichi555]

Hello Kouichi555:

 

Please make sure that:

 

http://data-cdn.mbamupdates.com

 

Has 2-way permissions regarding your firewall.

 

HTH

 

Thank You..

It's Now works without problem.

 

I added that site into Trusted Site of my Privatefirewall and it works like a charm

 

Sorry if Out of Topic, About firewall: I forced to use third party like Privatefirewall, I'm not sure I will move to another firewall. But I'm Surprised that the Build in firewall like Windows Firewall can't prevent intrusion when I see about video about firewall testing kinda like that.

But yeah thanks for your help.

 

Cheers

[Firefox]

Glad you got it working, thanks for letting us know....

[1PW]

@Kouichi555:

 

Please consider updating your YouTube video's comments to reflect what your solution was.

 

Thank you.