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Suspected updatenowpro infection


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Hi there,
my name is Marius and I will assist you with your malware related problems.

Before we move on, please read the following points carefully.

  • First, read my instructions completely. If there is anything that you do not understand kindly ask before proceeding.
  • Perform everything in the correct order. Sometimes one step requires the previous one.
  • If you have any problems while following my instructions, Stop there and tell me the exact nature of your problem.
  • Do not run any other scans without instruction or add/remove software unless I tell you to do so. This would change the output of our tools and could be confusing for me.
  • Post all logfiles as a reply rather than as an attachment unless I specifically ask you. If you can not post all logfiles in one reply, feel free to use more posts.
  • If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.
  • Stay with me. I will give you some advice about prevention after the cleanup process. Absence of symptoms does not always mean the computer is clean.
  • My first language is not english. So please do not use slang or idioms. It could be hard for me to read. Thanks for your understanding.

 
 
 
 
Scan with TDSS-Killer

Please read and follow these instructions carefully. We do not want it to fix anything yet (if found), we need to see a report first.

Download TDSSKiller.zip and extract to your desktop
  • Execute TDSSKiller.exe by doubleclicking on it.
  • Press Start Scan
  • If Malicious objects are found, do NOT select Copy to quarantine. Change the action to Skip, and save the log.
  • Once complete, a log will be produced at the root drive which is typically C:\ ,for example, C:\TDSSKiller.<version_date_time>log.txt



Please attach this file to your next reply.

 

 

 

 

Scan with Gmer rootkit scanner

Please download Gmer from here by clicking on the "Download EXE" Button.

  • Double click on the randomly named GMER.exe. If asked to allow gmer.sys driver to load, please consent.
  • If it gives you a warning about rootkit activity and asks if you want to run scan...click on NO.
  • In the right panel, you will see several boxes that have been checked. Uncheck the following ...
    • Sections
    • IAT/EAT
    • Show All ( should be unchecked by default )

    [*]Leave everything else as it is. [*]Close all other running programs as well as your Browser. [*]Click the Scan button & wait for it to finish. [*]Once done click on the Save.. button, and in the File name area, type in "ark.txt" or it will save as a .log file which cannot be uploaded to your post. [*]Save it where you can easily find it, such as your desktop. [*]Please post the content of the ark.txt here.


**Caution**
Rootkit scans often produce false positives. Do NOT take any action on any "<--- ROOKIT" entries

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Thank you for your assistance.  Below is the output from GMER.  Log from TDSS-killer attached as instructed.

 

 

 

Dale

 

 

 

GMER 2.1.19357 - http://www.gmer.net
Rootkit scan 2014-04-09 10:22:03
Windows 6.2.9200  x64 \Device\Harddisk0\DR0 -> \Device\00000039 TOSHIBA_MQ01ABF050 rev.AM003M 465.76GB
Running: 59w02swn.exe; Driver: C:\Users\Karen\AppData\Local\Temp\kwdiifob.sys
 
 
---- Threads - GMER 2.1 ----
 
Thread   C:\windows\system32\csrss.exe [788:812]                                                                                                                                                       fffff9600092e5e8
Thread   C:\windows\system32\svchost.exe [1500:4132]                                                                                                                                                   000007ffb9ae4910
---- Processes - GMER 2.1 ----
 
Library  c:\users\karen\appdata\local\temp\7zs6267\hpslpsvc64.dll (*** suspicious ***) @ C:\windows\system32\svchost.exe [2752] (HP Network Devices Support/Hewlett-Packard Co.)(2013-12-01 21:32:22)  0000000180000000
 
---- Disk sectors - GMER 2.1 ----
 
Disk     \Device\Harddisk0\DR0                                                                                                                                                                         unknown MBR code
 
---- EOF - GMER 2.1 ----
 

TDSSKiller.3.0.0.30_09.04.2014_10.04.47_log.txt

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Fix with FRST (normal mode)

WARNING: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system

  • Download the attached fixlist.txt and save it to the location where FRST is saved to.
  • Run FRST.exe (on 64bit, run FRST64.exe) and press the Fix button just once and wait.
  • The tool will make a log (Fixlog.txt) which you find where you saved FRST. Please post it to your reply.

 
 
Full System Scan with Malwarebytes Antimalware


  • If not existing, please download
Malwarebytes Anti-Malware to your desktop. Double-click mbam-setup-2.0.0.1000.exe and follow the prompts to install the program. At the end, be sure a checkmark is placed next to the following:

  • Launch Malwarebytes Anti-Malware
  • A 14 day trial of the Premium features is pre-selected. You may deselect this if you wish, and it will not diminish the scanning and removal capabilities of the program.

[*]Click Finish.



If the program is already installed:

  • Run Malwarebytes Antimalware
  • On the Dashboard, click the 'Update Now >>' link
  • After the update completes, click the 'Scan Now >>' button.
  • Or, on the Dashboard, click the Scan Now >> button.
  • If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
  • In most cases, a restart will be required.
  • Wait for the prompt to restart the computer to appear, then click on Yes.


  • After the restart once you are back at your desktop, open MBAM once more.
  • Click on the History tab > Application Logs.
  • Double click on the scan log which shows the Date and time of the scan just performed.
  • Click 'Copy to Clipboard'
  • Paste the contents of the clipboard into your reply.

 

 

 

Scan with ESET Online Scan

Please go to here to run the online scannner from ESET.

  • Turn off the real time scanner of any existing antivirus program while performing the online scan
  • Tick the box next to YES, I accept the Terms of Use.
  • Click Start
  • When asked, allow the activex control to install
  • Click Start
  • Make sure that the option Remove found threats is unticked
  • Click on Advanced Settings and ensure these options are ticked:
    • Scan for potentially unwanted applications
  • Scan for potentially unsafe applications
  • Enable Anti-Stealth Technology

[*]Click Scan[*]Wait for the scan to finish[*]If any threats were found, click the 'List of found threats' , then click Export to text file.... [*]Save it to your desktop, then please copy and paste that log as a reply to this topic.

fixlist.txt

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Thank you.  Here are the logs from the programs you requested that I run.

 

Dale

 

Fix result of Farbar Recovery Tool (FRST written by Farbar) (x64) Version: 13-03-2014
Ran by Karen at 2014-04-10 12:50:47 Run:1
Running from C:\Users\Karen\Desktop
Boot Mode: Normal
==============================================
 
Content of fixlist:
*****************
Task: {DCA76D37-1012-456D-91DE-BAF5D3E23D4C} - System32\Tasks\BeFrugal.com Toolbar => C:\Program Files (x86)\Common Files\BeFrugal.com\Toolbar\BFHP.exe [2014-03-04] (Capital Intellect, Inc.)
Task: {B6170B2C-75BB-4436-B873-DFCB79CA50AC} - System32\Tasks\SoftUpdateDaily => C:\Users\Karen\AppData\Local\SoftUpdate\SoftUpdate.exe [2014-03-20] (Microsoft)
AlternateDataStreams: C:\ProgramData\TEMP:373E1720
HKLM-x32\...\Run: [MapsGalaxy EPM Support] - "C:\PROGRA~2\MAPSGA~2\bar\1.bin\39medint.exe" T8EPMSUP.DLL,S
HKLM-x32\...\Run: [bFHP] - C:\Program Files (x86)\Common Files\BeFrugal.com\Toolbar\BFHP.exe [245072 2014-03-04] (Capital Intellect, Inc.)
SearchScopes: HKLM-x32 - {b0441a0e-a49a-4e16-afc1-74ecced1921f} URL = http://search.mywebs...t=sb&searchfor={searchTerms}
SearchScopes: HKCU - {5E967893-04D0-48DC-B713-6C06565F68EC} URL = http://us.yhs4.searc...m/yhs/search?p={searchTerms}&ei=UTF-8&hspart=w3i&hsimp=yhs-synd1&type=W3i_DS,221,0_0,Search,20140414,19669,0,FF28,7853
SearchScopes: HKCU - {7F6FD43B-10AC-406A-8A8F-671D979AEFE2} URL =
SearchScopes: HKCU - {b0441a0e-a49a-4e16-afc1-74ecced1921f} URL = http://search.mywebs...t=sb&searchfor={searchTerms}
URLSearchHook: ATTENTION ==> Default URLSearchHook is missing.
BHO-x32: BeFrugalIEHelper - {2335A057-CBA6-40F6-A712-C6A7C98F7813} - C:\Program Files (x86)\Common Files\BeFrugal.com\Toolbar\BFTB.dll (Capital Intellect, Inc.)
Toolbar: HKLM-x32 - BeFrugal.com Toolbar - {5BA2C4EE-42EF-4E2D-88BE-7271AE4E35B7} - C:\Program Files (x86)\Common Files\BeFrugal.com\Toolbar\BFTB.dll (Capital Intellect, Inc.)
FF Extension: Freeze.com NetAssistant - C:\Users\Karen\AppData\Roaming\Mozilla\Firefox\Profiles\lgkz3hbq.default\Extensions\{1266764D-FC4F-4FA7-B63B-884D53B1680F}.xpi [2014-04-01]
CHR DefaultSearchKeyword: search.snapdo.com
CHR DefaultSearchProvider: Web
CHR DefaultNewTabURL:
CHR Plugin: (Mindspark Toolbar Platform Plugin Stub) - C:\Program Files (x86)\MapsGalaxy_39\bar\1.bin\NP39Stub.dll No File
 
S4 BeFrugal.com Service; C:\Program Files (x86)\Common Files\BeFrugal.com\Toolbar\befrgl.exe [416592 2014-03-04] (Capital Intellect, Inc.)
 
C:\PROGRA~2\MAPSGA~2
C:\Program Files (x86)\Common Files\BeFrugal.com
C:\Users\Karen\AppData\Local\SoftUpdate
2014-04-04 13:17 - 2014-04-04 13:17 - 00624856 _____ () C:\Users\Karen\Downloads\flashplayerpro-setup (2).exe
2014-04-04 13:17 - 2014-04-04 13:17 - 00624128 _____ () C:\Users\Karen\Downloads\flashplayerpro-setup (1).exe
2014-04-04 08:01 - 2014-04-04 08:01 - 00000000 ____D () C:\Program Files (x86)\Software Updater
2014-04-04 07:45 - 2014-04-04 07:45 - 00624856 _____ () C:\Users\Karen\Downloads\flashplayerpro-setup.exe
2014-03-17 14:18 - 2014-04-08 12:13 - 00000430 _____ () C:\windows\Tasks\BeFrugal.com Toolbar.job
2014-03-17 14:18 - 2014-03-25 14:39 - 00000000 ____D () C:\Users\Karen\AppData\Roaming\Mozilla
2014-03-17 14:18 - 2014-03-17 14:18 - 00002612 _____ () C:\windows\System32\Tasks\BeFrugal.com Toolbar
2014-03-17 14:18 - 2014-03-17 14:18 - 00000000 ____D () C:\ProgramData\BeFrugal
C:\Users\Karen\gosetup.exe
*****************
 
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Logon\{DCA76D37-1012-456D-91DE-BAF5D3E23D4C} => Key deleted successfully.
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{DCA76D37-1012-456D-91DE-BAF5D3E23D4C} => Key deleted successfully.
C:\Windows\System32\Tasks\BeFrugal.com Toolbar => Moved successfully.
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\BeFrugal.com Toolbar => Key deleted successfully.
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Plain\{B6170B2C-75BB-4436-B873-DFCB79CA50AC} => Key deleted successfully.
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{B6170B2C-75BB-4436-B873-DFCB79CA50AC} => Key deleted successfully.
C:\Windows\System32\Tasks\SoftUpdateDaily => Moved successfully.
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\SoftUpdateDaily => Key deleted successfully.
C:\ProgramData\TEMP => ":373E1720" ADS removed successfully.
HKLM\Software\WOW6432Node\Microsoft\Windows\CurrentVersion\Run\\MapsGalaxy EPM Support => Value deleted successfully.
HKLM\Software\WOW6432Node\Microsoft\Windows\CurrentVersion\Run\\BFHP => Value deleted successfully.
HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\SearchScopes\{b0441a0e-a49a-4e16-afc1-74ecced1921f} => Key deleted successfully.
HKCR\Wow6432Node\CLSID\{b0441a0e-a49a-4e16-afc1-74ecced1921f} => Key not found.
HKCU\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{5E967893-04D0-48DC-B713-6C06565F68EC} => Key not found.
HKCR\CLSID\{5E967893-04D0-48DC-B713-6C06565F68EC} => Key not found.
HKCU\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{7F6FD43B-10AC-406A-8A8F-671D979AEFE2} => Key not found.
HKCR\CLSID\{7F6FD43B-10AC-406A-8A8F-671D979AEFE2} => Key not found.
HKCU\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{b0441a0e-a49a-4e16-afc1-74ecced1921f} => Key not found.
HKCR\CLSID\{b0441a0e-a49a-4e16-afc1-74ecced1921f} => Key not found.
Default URLSearchHook was restored successfully .
HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{2335A057-CBA6-40F6-A712-C6A7C98F7813} => Key deleted successfully.
HKCR\Wow6432Node\CLSID\{2335A057-CBA6-40F6-A712-C6A7C98F7813} => Key deleted successfully.
HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Toolbar\\{5BA2C4EE-42EF-4E2D-88BE-7271AE4E35B7} => Value deleted successfully.
HKCR\Wow6432Node\CLSID\{5BA2C4EE-42EF-4E2D-88BE-7271AE4E35B7} => Key deleted successfully.
C:\Users\Karen\AppData\Roaming\Mozilla\Firefox\Profiles\lgkz3hbq.default\Extensions\{1266764D-FC4F-4FA7-B63B-884D53B1680F}.xpi => Moved successfully.
CHR DefaultSearchKeyword: search.snapdo.com ==> The Chrome "Settings" can be used to fix the entry.
CHR DefaultSearchProvider: Web ==> The Chrome "Settings" can be used to fix the entry.
CHR DefaultSearchURL: http://feed.snapdo.c...earchtype=ds&q={searchTerms}&installDate={installDate}&barcodeid={barcodeID}&um={UM} ==> The Chrome "Settings" can be used to fix the entry.
C:\Program Files (x86)\MapsGalaxy_39\bar\1.bin\NP39Stub.dll not found.
BeFrugal.com Service => Service deleted successfully.
"C:\PROGRA~2\MAPSGA~2" => File/Directory not found.
 
"C:\Program Files (x86)\Common Files\BeFrugal.com" directory move:
 
C:\Program Files (x86)\Common Files\BeFrugal.com\Toolbar\befrgl.exe => Moved successfully.
C:\Program Files (x86)\Common Files\BeFrugal.com\Toolbar\befrglps.dll => Moved successfully.
C:\Program Files (x86)\Common Files\BeFrugal.com\Toolbar\BFHP.exe => Moved successfully.
C:\Program Files (x86)\Common Files\BeFrugal.com\Toolbar\BFNB.dll => Moved successfully.
C:\Program Files (x86)\Common Files\BeFrugal.com\Toolbar\BFTB.dll => Moved successfully.
C:\Program Files (x86)\Common Files\BeFrugal.com\Toolbar\unins000.dat => Moved successfully.
C:\Program Files (x86)\Common Files\BeFrugal.com\Toolbar\unins000.exe => Moved successfully.
C:\Program Files (x86)\Common Files\BeFrugal.com\Toolbar\uninstall_logo.bmp => Moved successfully.
Could not move "C:\Program Files (x86)\Common Files\BeFrugal.com" directory. => Scheduled to move on reboot.
 
C:\Users\Karen\AppData\Local\SoftUpdate => Moved successfully.
C:\Users\Karen\Downloads\flashplayerpro-setup (2).exe => Moved successfully.
C:\Users\Karen\Downloads\flashplayerpro-setup (1).exe => Moved successfully.
 
"C:\Program Files (x86)\Software Updater" directory move:
 
C:\Program Files (x86)\Software Updater\SoftwareUpdater.exe => Moved successfully.
C:\Program Files (x86)\Software Updater\unins000.dat => Moved successfully.
C:\Program Files (x86)\Software Updater\unins000.exe => Moved successfully.
C:\Program Files (x86)\Software Updater\Uninstall.exe => Moved successfully.
C:\Program Files (x86)\Software Updater\updater.log => Moved successfully.
Could not move "C:\Program Files (x86)\Software Updater" directory. => Scheduled to move on reboot.
 
C:\Users\Karen\Downloads\flashplayerpro-setup.exe => Moved successfully.
C:\windows\Tasks\BeFrugal.com Toolbar.job => Moved successfully.
C:\Users\Karen\AppData\Roaming\Mozilla => Moved successfully.
"C:\windows\System32\Tasks\BeFrugal.com Toolbar" => File/Directory not found.
C:\ProgramData\BeFrugal => Moved successfully.
C:\Users\Karen\gosetup.exe => Moved successfully.
 
=> Result of Scheduled Files to move (Boot Mode: Normal) (Date&Time: 2014-04-10 12:53:19)<=
 
C:\Program Files (x86)\Common Files\BeFrugal.com => Moved successfully.
C:\Program Files (x86)\Software Updater => Moved successfully.
 
==== End of Fixlog ====
 
Malwarebytes Anti-Malware
www.malwarebytes.org
 
Scan Date: 4/10/2014
Scan Time: 1:12:01 PM
Logfile: 
Administrator: Yes
 
Version: 2.00.1.1004
Malware Database: v2014.04.10.07
Rootkit Database: v2014.03.27.01
License: Trial
Malware Protection: Enabled
Malicious Website Protection: Enabled
Chameleon: Disabled
 
OS: Windows 8
CPU: x64
File System: NTFS
User: Karen
 
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 256757
Time Elapsed: 14 min, 28 sec
 
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Shuriken: Enabled
PUP: Warn
PUM: Enabled
 
Processes: 0
(No malicious items detected)
 
Modules: 0
(No malicious items detected)
 
Registry Keys: 0
(No malicious items detected)
 
Registry Values: 0
(No malicious items detected)
 
Registry Data: 0
(No malicious items detected)
 
Folders: 0
(No malicious items detected)
 
Files: 1
PUP.Optional.Snapdo.A, C:\Users\Karen\AppData\Local\Google\Chrome\User Data\Default\Preferences, Good: (), Bad: (      "search_url": "http://feed.snapdo.com/?publisher=AirInstaller&dpid=AirInstallerCH&co=US&userid=1ee905b1-e67b-3522-f665-6e9ed5948bff&searchtype=ds&q={searchTerms}&installDate={installDate}&barcodeid={barcodeID}&um={UM}",), Replaced,[199659cf5a21b5816b926cdaf014e719]
 
Physical Sectors: 0
(No malicious items detected)
 
 
(end)
 
 
ESET output::
 
C:\AdwCleaner\Quarantine\C\Program Files (x86)\EnhanceTronic\EnhanceTronicBHO.dll.vir a variant of Win32/BrowseFox.F potentially unwanted application
C:\AdwCleaner\Quarantine\C\Program Files (x86)\EnhanceTronic\EnhanceTronicUninstall.exe.vir Win32/BrowseFox.C potentially unwanted application
C:\AdwCleaner\Quarantine\C\Program Files (x86)\EnhanceTronic\updateEnhanceTronic.exe.vir a variant of Win32/BrowseFox.H potentially unwanted application
C:\AdwCleaner\Quarantine\C\Program Files (x86)\mapsgalaxy_39\bar\1.bin\39skin.dll.vir probably a variant of Win32/Toolbar.MyWebSearch.P potentially unwanted application
C:\AdwCleaner\Quarantine\C\Program Files (x86)\mapsgalaxy_39\bar\1.bin\AppIntegrator64.exe.vir a variant of Win64/Toolbar.MyWebSearch.A potentially unwanted application
C:\AdwCleaner\Quarantine\C\Program Files (x86)\mapsgalaxy_39\bar\1.bin\AppIntegratorStub64.dll.vir a variant of Win64/Toolbar.MyWebSearch.A potentially unwanted application
C:\AdwCleaner\Quarantine\C\Program Files (x86)\mapsgalaxy_39\bar\1.bin\Hpg64.dll.vir a variant of Win64/Toolbar.MyWebSearch.A potentially unwanted application
C:\AdwCleaner\Quarantine\C\Users\Karen\AppData\Local\LPT\srbs.dll.vir a variant of MSIL/Toolbar.Linkury.C potentially unwanted application
C:\AdwCleaner\Quarantine\C\Users\Karen\AppData\Local\Smartbar\Application\BrowserHelper.exe.vir a variant of MSIL/Toolbar.Linkury.A potentially unwanted application
C:\AdwCleaner\Quarantine\C\Users\Karen\AppData\Local\Smartbar\Application\Smartbar.GUI.MainClient.dll.vir a variant of Win32/Toolbar.Linkury.F potentially unwanted application
C:\AdwCleaner\Quarantine\C\Users\Karen\AppData\Local\Smartbar\Application\SmartbarInternetExplorerBHO.dll.vir a variant of MSIL/Toolbar.Linkury.E potentially unwanted application
C:\AdwCleaner\Quarantine\C\Users\Karen\AppData\Local\Smartbar\Application\SmartbarInternetExplorerBHO2.dll.vir a variant of MSIL/Toolbar.Linkury.E potentially unwanted application
C:\AdwCleaner\Quarantine\C\Users\Karen\AppData\Local\Smartbar\Application\SmartbarInternetExplorerExtension.dll.vir a variant of MSIL/Toolbar.Linkury.D potentially unwanted application
C:\AdwCleaner\Quarantine\C\Users\Karen\AppData\Local\Smartbar\Application\SmartbarInternetExplorerExtension2.dll.vir a variant of MSIL/Toolbar.Linkury.D potentially unwanted application
C:\AdwCleaner\Quarantine\C\Users\Karen\AppData\Local\Smartbar\Application\SmartbarVersionsHelper.exe.vir a variant of MSIL/Toolbar.Linkury.E potentially unwanted application
C:\AdwCleaner\Quarantine\C\Users\Karen\AppData\Local\Smartbar\Application\SnapDo.exe.vir a variant of Win32/Toolbar.Linkury.A potentially unwanted application
C:\AdwCleaner\Quarantine\C\Users\Karen\AppData\Local\Smartbar\Application\srbs.dll.vir a variant of MSIL/Toolbar.Linkury.C potentially unwanted application
C:\AdwCleaner\Quarantine\C\Users\Karen\AppData\Local\Smartbar\Application\amfclgbdpgndipgoegfpkkgobahigbcl\GoogleChromeRemotePlugin.dll.vir Win32/Toolbar.Linkury.D potentially unwanted application
C:\AdwCleaner\Quarantine\C\Users\Karen\AppData\Local\Smartbar\Application\ar\Smartbar.Resources.LanguageSettings.resources.dll.vir a variant of MSIL/Toolbar.Linkury.E potentially unwanted application
C:\AdwCleaner\Quarantine\C\Users\Karen\AppData\Local\Smartbar\Application\de\Smartbar.Resources.LanguageSettings.resources.dll.vir a variant of MSIL/Toolbar.Linkury.E potentially unwanted application
C:\AdwCleaner\Quarantine\C\Users\Karen\AppData\Local\Smartbar\Application\es\Smartbar.Resources.LanguageSettings.resources.dll.vir a variant of MSIL/Toolbar.Linkury.E potentially unwanted application
C:\AdwCleaner\Quarantine\C\Users\Karen\AppData\Local\Smartbar\Application\fr\Smartbar.Resources.LanguageSettings.resources.dll.vir a variant of MSIL/Toolbar.Linkury.E potentially unwanted application
C:\AdwCleaner\Quarantine\C\Users\Karen\AppData\Local\Smartbar\Application\he\Smartbar.Resources.LanguageSettings.resources.dll.vir a variant of MSIL/Toolbar.Linkury.E potentially unwanted application
C:\AdwCleaner\Quarantine\C\Users\Karen\AppData\Local\Smartbar\Application\helperbar@helperbar.com\components\SmartbarFireFoxRemotePlugin_22.dll.vir a variant of Win32/Toolbar.Linkury.D potentially unwanted application
C:\AdwCleaner\Quarantine\C\Users\Karen\AppData\Local\Smartbar\Application\helperbar@helperbar.com\components\SmartbarFireFoxRemotePlugin_23.dll.vir a variant of Win32/Toolbar.Linkury.D potentially unwanted application
C:\AdwCleaner\Quarantine\C\Users\Karen\AppData\Local\Smartbar\Application\helperbar@helperbar.com\components\SmartbarFireFoxRemotePlugin_24.dll.vir a variant of Win32/Toolbar.Linkury.D potentially unwanted application
C:\AdwCleaner\Quarantine\C\Users\Karen\AppData\Local\Smartbar\Application\helperbar@helperbar.com\components\SmartbarFireFoxRemotePlugin_25.dll.vir a variant of Win32/Toolbar.Linkury.D potentially unwanted application
C:\AdwCleaner\Quarantine\C\Users\Karen\AppData\Local\Smartbar\Application\helperbar@helperbar.com\components\SmartbarFireFoxRemotePlugin_26.dll.vir a variant of Win32/Toolbar.Linkury.D potentially unwanted application
C:\AdwCleaner\Quarantine\C\Users\Karen\AppData\Local\Smartbar\Application\helperbar@helperbar.com\components\SmartbarFireFoxRemotePlugin_27.dll.vir a variant of Win32/Toolbar.Linkury.D potentially unwanted application
C:\AdwCleaner\Quarantine\C\Users\Karen\AppData\Local\Smartbar\Application\it\Smartbar.Resources.LanguageSettings.resources.dll.vir a variant of MSIL/Toolbar.Linkury.E potentially unwanted application
C:\AdwCleaner\Quarantine\C\Users\Karen\AppData\Local\Smartbar\Application\nl\Smartbar.Resources.LanguageSettings.resources.dll.vir a variant of MSIL/Toolbar.Linkury.E potentially unwanted application
C:\AdwCleaner\Quarantine\C\Users\Karen\AppData\Local\Smartbar\Application\pt\Smartbar.Resources.LanguageSettings.resources.dll.vir a variant of MSIL/Toolbar.Linkury.E potentially unwanted application
C:\AdwCleaner\Quarantine\C\Users\Karen\AppData\Local\Smartbar\Application\ru\Smartbar.Resources.LanguageSettings.resources.dll.vir a variant of MSIL/Toolbar.Linkury.E potentially unwanted application
C:\AdwCleaner\Quarantine\C\Users\Karen\AppData\Local\Smartbar\Application\tr\Smartbar.Resources.LanguageSettings.resources.dll.vir a variant of MSIL/Toolbar.Linkury.E potentially unwanted application
C:\AdwCleaner\Quarantine\C\Users\Karen\AppData\LocalLow\MapsGalaxy_39EI\Installr\Cache\358CF0C5.exe.vir a variant of Win32/Toolbar.MyWebSearch.O potentially unwanted application
C:\FRST\Quarantine\C\Users\Karen\Downloads\flashplayerpro-setup (1).exe.xBAD Win32/DownloadAdmin.G potentially unwanted application
C:\FRST\Quarantine\C\Users\Karen\Downloads\flashplayerpro-setup (2).exe.xBAD Win32/DownloadAdmin.G potentially unwanted application
C:\FRST\Quarantine\C\Users\Karen\Downloads\flashplayerpro-setup.exe.xBAD Win32/DownloadAdmin.G potentially unwanted application
C:\Users\Karen\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\0FS7BLKJ\Installer-CH[1].exe a variant of Win32/Toolbar.Linkury.E potentially unwanted application
C:\Users\Karen\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\0FS7BLKJ\MapsGalaxy.exe a variant of Win32/AdInstaller potentially unwanted application
C:\Users\Karen\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\0FS7BLKJ\OfferBrokerage_14200[1].exe a variant of Win32/InstallIQ.A potentially unwanted application
C:\Users\Karen\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\0FS7BLKJ\OptimizerPro[1].exe Win32/SpeedingUpMyPC.I application
C:\Users\Karen\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\E57Z76P4\Setup[1].exe a variant of Win32/BrowseFox.F potentially unwanted application
C:\Users\Karen\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\G2GY5MTK\information[1].exe a variant of Win32/Packed.ScrambleWrapper.K potentially unwanted application
C:\Users\Karen\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\G2GY5MTK\MapsGalaxy.exe a variant of Win32/AdInstaller potentially unwanted application
C:\Users\Karen\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\SJL19W3Z\plus-hd-9-3[1].exe a variant of Win32/Packed.ScrambleWrapper.K potentially unwanted application
C:\Users\Karen\AppData\Local\Temp\air5781.exe a variant of Win32/Toolbar.Linkury.E potentially unwanted application
C:\Users\Karen\AppData\Local\Temp\plus-hd-9-3.exe a variant of Win32/Packed.ScrambleWrapper.K potentially unwanted application
C:\Users\Karen\AppData\Local\Temp\is-9J9RS.tmp\OptProCrash.dll a variant of Win32/SProtector.E potentially unwanted application
C:\Windows\Installer\MSI1F8B.tmp-\Smartbar.Resources.LanguageSettings.resources.dll a variant of MSIL/Toolbar.Linkury.E potentially unwanted application
C:\Windows\Installer\MSI1F8B.tmp-\srbs.dll a variant of MSIL/Toolbar.Linkury.C potentially unwanted application
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Then we can do the cleanup - if you are facing any issues, report that immediately.

Delete junk with adwCleaner


Please download AdwCleaner to your desktop.


  • Run adwcleaner.exe
  • Hit Scan and wait for the scan to finish.
  • Confirm the message but don´t uncheck anything.
  • Hit Clean
  • When the run is finished, it will open up a text file
  • Please post its contents within your next reply
  • You´ll find the log file at C:\AdwCleaner[s1].txt also


SecurityCheck

Please download SecurityCheck: LINK1 LINK2

  • Save it to your desktop, start it and follow the instructions in the window.
  • After the scan finished the (checkup.txt) will open. Copy its content to your thread.

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Thank you again for your assistance.  Below are the log files you requested.

 

Dale

 

# AdwCleaner v3.023 - Report created 11/04/2014 at 09:46:23
# Updated 01/04/2014 by Xplode
# Operating System : Windows 8  (64 bits)
# Username : Karen - THEDECKERS
# Running from : C:\Users\Karen\Desktop\adwcleaner.exe
# Option : Clean
 
***** [ Services ] *****
 
 
***** [ Files / Folders ] *****
 
 
***** [ Shortcuts ] *****
 
 
***** [ Registry ] *****
 
Key Deleted : HKCU\Software\SoftwareUpdater
 
***** [ Browsers ] *****
 
-\\ Internet Explorer v10.0.9200.16843
 
 
-\\ Google Chrome v33.0.1750.154
 
[ File : C:\Users\Karen\AppData\Local\Google\Chrome\User Data\Default\preferences ]
 
Deleted : icon_url
Deleted : search_url
Deleted : keyword
 
*************************
 
AdwCleaner[R0].txt - [15835 octets] - [08/04/2014 11:02:12]
AdwCleaner[R1].txt - [1005 octets] - [11/04/2014 09:44:00]
AdwCleaner[s0].txt - [14310 octets] - [08/04/2014 11:03:42]
AdwCleaner[s1].txt - [887 octets] - [11/04/2014 09:46:23]
 
########## EOF - C:\AdwCleaner\AdwCleaner[s1].txt - [946 octets] ##########
 
 
 
 
 Results of screen317's Security Check version 0.99.81  
   x64 (UAC is enabled)  
 Internet Explorer 10 Out of date! 
``````````````Antivirus/Firewall Check:`````````````` 
 Windows Firewall Enabled!  
AVG AntiVirus Free Edition 2014   
Windows Defender                  
 Antivirus up to date!   
`````````Anti-malware/Other Utilities Check:````````` 
 Java 7 Update 51  
 Adobe Reader XI  
 Mozilla Firefox (28.0) 
 Google Chrome 22.0.1229.95  
 Google Chrome 33.0.1750.154  
````````Process Check: objlist.exe by Laurent````````  
 Malwarebytes Anti-Malware mbamservice.exe  
 Malwarebytes Anti-Malware mbam.exe  
 AVG avgwdsvc.exe 
`````````````````System Health check````````````````` 
 Total Fragmentation on Drive C:  % 
````````````````````End of Log`````````````````````` 
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Your system is clean!

 

 

Internet Explorer out of date

Your version of Internet Explorer is outdated.

  1. Please download IE 10 from http://windows.microsoft.com/en-US/internet-explorer/downloads/ie-10/worldwide-languages
  2. Save it to your desktop.
  3. Double click on the file on your desktop to start the installation process.
  4. Reboot

 

 

 

Uninstall our tools using delfix

Please follow these steps in order:

  1. In the case we used Defogger to turn off your CD emulation software. You can start it again and use the Enable button.
  2. In the case we used Combofix. Deactivate your antivirus software once more, then rename the combofix.exe to uninstall.exe and run it one last time. You shall be noted that Combofix has been removed.
  3. In any case please download delfix to your desktop.
    • Close all other programms and start delfix.
    • Please check all the boxes and run the tool.
    • delfix will now delete all found traces of our removal process

[*] If there is still something left please delete it manualy.

 

 

 

Recommendations: How to protect yourself

  • System Updates
    Please ensure to have automatic updates activated in your control panel.
    For further information and a tutorial, see this Microsoft Support article.
  • Protection
    What you need is one (not more) virus scanner with background protection. Additionally I recommend a special malware scanner to run on demand weekly.
    Personally I am using avast! Antivirus Free Edition and Malwarebytes Anti-Malware. They offer good protection for free.
    • To keep your browser free of advertising, you may install the Adblock Plus browser extension.
      It will filter unwanted advertising out of the website´s content.
    • To protect yourself from accidentally visiting malicious web sites, install the Web of Trust (WOT) browser extension.
      It will display a green (safe), yellow (unknown) or red (potentially dangerous) icon for a visited website within your browser.
      In addition, before accessing a dangerous classified web site, a warning screen is displayed.


    [*]Up to date Software
    Keep your Windows and your third party software up to date. The easiest way to get infected is an outdated windows, followed by: browser(s) (including add-ons and plug-ins), Adobe Flash Player and Adobe Reader, Java Runtime Environment, your antivirus program and so on. These links may help you to check:

    [*]Backup
    Hardware issues, malware, fire, lightning strike: There is a long list of different ways to loose all your data. Back up your files regularly. Use the windows internal backup function or a third party tool and save your data onto an external hard drive, cloud storage, optical media like CDs or DVDs or (if available) a professional network backup system. [*]Behaviour
    The commonest error when using a computer is "error 80" - what means that the error is located about 80cm in front of the monitor. This is a common joke between IT support technicians but it shows that all the safety mechanisms won´t help if you aren´t careful enough.

    • While surfing the internet, don´t click on anything you don´t know. In the worst case, it infects your system with malware.
    • Watch your step in social networks! Many cyber criminals use them to spread malware, mine personal pata (to be sold to advertising companies, for example) or simply do damage to other users. Even if a received hyperlink within a message seems to be coming from one of your friends, have a closer look. In addition, don´t click everything.
    • When installing software, have a look to each of the setup windows and uncheck any additional toolbars or free programs that may be offered additionally. Most of today´s setup procedures contain potentially unwanted programs so keep them off your system.
    • Avoid gaming sites, pirated software, cracking tools, keygens, and peer-to-peer (P2P) file sharing programs.
      They are a security risk which can make your computer susceptible to a wide variety of malware infections, remote attacks, exposure of personal information, and identity theft. Many malicious worms and Trojans spread across P2P file sharing networks, gaming and underground sites.



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  • Root Admin

Glad we could help. :)

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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