AdvancedSetup

No way to tell. That is what law firms and forensic security firms are for to track down such issues. The cost is often way to expensive for most to attempt on their own.

You should SHUT DOWN this computer and stop using it, or do a Forensic Copy of the drive and save to an external USB drive for examination by the court. Not saying you need to or should use this software. There are other methods. You should research it more. But using the computer and cleaning the computer removed or modifies the forensic data that may be required in a court of law. https://www.easeus.com/disk-copy/clone-resource/how-to-make-a-forensic-copy-of-a-hard-drive.html

The link provided shows you how to perform the transfer using your My Account. Deactivate device from your subscription https://support.malwarebytes.com/hc/en-us/articles/360038522574-Deactivate-device-from-your-subscription Install and activate Malwarebytes personal products https://support.malwarebytes.com/hc/en-us/articles/1500007196741-Install-and-activate-Malwarebytes-personal-products Thank you

Please uninstall the Adobe Acrobat Assistant 8.0 - it is an infected crack for Adobe and quite possibly a reason that the system may get reinfected. C:\Program Files\Adobe\Acrobat DC\Acrobat\Acrotray.exe

Where is the updated FRST.TXT log? @Boy_Ian_Souza

Thank you for the log Please look at updating the following software if needed AMD Software v.21.10.26.06 Warning! Download Update Java 8 Update 401 v.8.0.4010.10 Warning! Download Update | Uninstall old version and install new one (jre-8u411-windows-i586.exe). Then RESTART the computer and check for Windows Updates and install any found Let me know if there are still any signs of infection or any other unresolved issues Thank you

Don't have a clue without searching

Closing this topic as it's been resolved.

If you own your own router and are not renting it from your Internet Service Provider Please ensure that you have the user manual for your router. Then perform a factory reset. How To Reset Your Router https://setuprouter.com/networking/how-to-reset-your-router/ Depending on one's preferences and the Router's capabilities please consider the following. Disable acceptance of ICMP Pings Change the Default Router password using a Strong Password Use a Strong WiFi password on WPA2 using AES encryption or Enable WPA3 if it is an option. Disable Remote Management Create separate WiFi networks for groups of devices with similar purposes to prevent an entire network of devices from being compromised if a malicious actor is able to gain unauthorized access to one device or network. Example: Keep IoT devices on one network and mobile devices on another. Change the network name (SSID). Do not use your; Name, Postal address or other personal information. Make it unique or whimsical and known to your family/group. Is the Router Firmware up-to-date ? Updating the firmware mitigates exploitable vulnerabilities. Specifically set Firewall rules to BLOCK; TCP and UDP ports 135 ~ 139, 445, 1234, 3389, 5555 and 9034 Document passwords created and store them in a safe but accessible location.

Aside from a hardware failure you should not have such an issue. I've personally installed Windows on probably a thousand systems in my career and not a single one has such failure. Did you follow good practices of installing Windows clean. Including verifying the HASH of the downloaded image from Microsoft? Clean Install Windows 10 & 11 (2023) https://answers.microsoft.com/en-us/windows/forum/all/clean-install-windows-10-11-2023/1c426bdf-79b1-4d42-be93-17378d93e587 Also, please review the following topic Bypass Microsoft Online Account Creation during installation of Windows 11 https://forums.malwarebytes.com/topic/296613-bypass-microsoft-online-account-creation-during-installation-of-windows-11/

You can run an offline AV scan with Microsoft Windows Defender. No harm Please run the following Scan with SecurityCheck by glax24 https://forums.malwarebytes.com/topic/307301-scan-with-securitycheck-by-glax24/

Please uninstall, update, or otherwise address the following as appropriate for your computer. AMD Software v.23.12.1 Warning! Download Update Discord v.1.0.9039 Warning! Download Update Google Chrome v.124.0.6367.60 Warning! Download Update Microsoft Visual C++ 2015-2022 Redistributable (x64) - 14.36.32532 v.14.36.32532.0 Warning! Download Update Microsoft Visual C++ 2015-2022 Redistributable (x86) - 14.36.32532 v.14.36.32532.0 Warning! Download Update Mozilla Firefox (x64 en-GB) v.118.0.1 Warning! Download Update Opera Stable 108.0.5067.29 v.108.0.5067.29 Warning! Download Update WinRAR 6.22 (64-bit) v.6.22.0 Warning! Download Update Then RESTART the computer and check for Windows Updates and install any found Let me know if you're still seeing any signs of infection or any other unresolved issues Thank you

Thank you for the log. Please run the following Please run the following ESET Online Scanner and perform a Full Scan Click the following link to save the installer for ESET Online Scanner https://download.eset.com/com/eset/tools/online_scanner/latest/esetonlinescanner.exe It will start a download of "esetonlinescanner.exe" Save the file to your system, such as the Downloads folder, or else to the Desktop. Go to the saved file, and double click it to get started. When presented with the initial ESET screen, click on "Get Started". Read and accept the Terms of use On the "Before we start..." screen chose if you want to send anonymous data and if you want to provide feedback or not, then click Continue When prompted for scan type, Click on the Full Scan button Enable ( select ) the radio selection "Enable ESET to detect and quarantine potentially unwanted applications" and click the Start scan button. Have patience. The entire process may take a few hours or more. When the scan is completed, if something was found, it will show a screen with the number of detected items. If so, click the button marked “View detected results”. Click The blue “Save scan log” to save the log and give it a name and location you remember. If something was removed and you know it is a false postive, you may click on the blue ”Restore cleaned files” ( in blue, at the bottom). Press Continue when all done. You should click to turn off the offer for “periodic scanning”. Enable "Delete application data on closing" - You do not need to submit feedback unless you want to. Simply ignore and close the program. Note: If you do need to do a File Restore from ESET please follow the directions below [KB2915] Restore files quarantined by the ESET Online Scanner version 3 https://support.eset.com/en/kb2915-restore-files-quarantined-by-the-eset-online-scanner Please attach the ESET scan log you saved at the end to your next reply

What kind of an error did you have with Windows Updates?

Please clean up Google Chrome Please follow the directions from the following topic for a more extensive article on cleaning Google Chrome Resetting Google Chrome to clear unexpected issues Clean up Opera browser as well. Then run the following Please download and run the following Kaspersky Virus Removal Tool 2020 and save it to your Desktop. (Kaspersky Virus Removal Tool version 20.0.10.0 was released on November 9, 2021) Download: Kaspersky Virus Removal Tool https://devbuilds.s.kaspersky-labs.com/devbuilds/KVRT/latest/full/KVRT.exe How to run a scan with Kaspersky Virus Removal Tool 2020 https://support.kaspersky.com/15674 How to run Kaspersky Virus Removal Tool 2020 in the advanced mode https://support.kaspersky.com/15680 How to restore a file removed during Kaspersky Virus Removal Tool 2020 scan https://support.kaspersky.com/15681 Select the Windows Key and R Key together, the "Run" box should open. Drag and Drop KVRT.exe into the Run Box. C:\Users\{your user name}\DESKTOP\KVRT.exe will now show in the run box. add -dontencrypt Note the space between KVRT.exe and -dontencrypt C:\Users\{your user name}\DESKTOP\KVRT.exe -dontencrypt should now show in the Run box. That addendum to the run command is very important, when the scan does eventually complete the resultant report is normally encrypted, with the extra command it is saved as a readable file. Reports are saved here C:\KVRT2020_Data\Reports and look similar to this report_20210123_113021.klr Right-click direct onto that report, select > open with > Notepad. Save that file and attach it to your reply. To start the scan select OK in the "Run" box. A EULA window will open, tick all confirmation boxes then select "Accept" In the new window select "Change Parameters" In the new window ensure all selection boxes are ticked, then select "OK" The scan should now start... When complete if entries are found there will be options, if "Cure" is offered leave as is. For any other options change to "Delete" then select "Continue" When complete, or if nothing was found select "Close" Attach the report information as previously instructed... Thank you