sueska_mb

Forgive me if this question was answered previously. Will malwarebytes honor lifetime licenses of 2x versions and earlier? Thank you

Similar to poster Chlpaten, Firefox ESR 52.6.0 (32-bit) was having numerous crashes (with a different message box though) of "Firefox.exe application error." Further troubleshooting of error shows they are categorized as TppCallbackCheckThreadAfterCallback crashes by mozilla firefox. This is the same error which matches the bugzilla report mentioned by pal1000. Was having up to 10 crashes per day since March 8th, which was when the latest update to anti-exploit that installed 3-8-2018. Before that installed very few firefox crashes. I disabled malwarebytes anti-exploit and Firefox is no longer crashing. I am sorry I do not have time to investigate or submit logs, but hope my information is helpful in helping others. Regards,.

Having similar issues that other have reported. Running Windows 7 Pro, MSE, & MBAM Pro paid version 1.75.0.1300. Window updates done on 11-15-16 without issue. Updated MBAM and MSE this morning. Problems surfaced during reboot of windows. PC nearly inoperable with difficulties booting into windows (hanging at the welcome screen) and once at desktop OS was non-responsive. Example when right clicking on desktop icon it took 3-5 minutes for menu to open. OS became fully operable after disabling active protections of MBAM. Once OS was stable, did some testing, using deep freeze program. Also running MBAE, but enabling MBAE application alone does not cause any issues. OS was stable until I enable MBAM filesystem protection and attempt to run MSE scan. I suspect rebooting windows would also present issues based on earlier experience. Unable to retest. Planning to not use affected PC, until issues resolved.

Thank you for your reply Ron. I followed your advice and for the better part of the day with the help of a friend knowledgable in malware removal ran numerous tests,full system scans,including 2 different antivirus bootable cds. The good news is it seems my system is clean. A little more testing showed the problem goes away under the following conditions. When Flash is uninstalled, when reverting to a lower version of FireFox ( ie version 23) and when File Protection is disabled for MBAM. Upgrading to the newest version of MBAM did not solve the problem. Upgrading to Firefox beta 25 also did not solve the problem. Until things get stable, planning to temporarily disable MBAM file protection. It is ok to close this topic if you want, meant more as an fyi at this point, in case others may experience similar problems. Regards and Thanks, Sueska

Had problems after updating to version 24.0 of Firefox. I am using MBAM pro version 1.70.0.1100 with WIndows XP SP3. I was able to install Firefox, however on attempt to restart Firefox, Firefox would not open and then the PC locked up becoming nonresponsive to keyboard and mouse, requiring a PC hard reboot. On reboot all works fine until I try to open Firefox. Then the problems repeat. After significant testing, discovered that these problems do not occur when Filesystem Protection is turned off for MBAM. I am hoping if I upgrade to a newer version of MBAM these odd problems will go away. Question, since I have a purchased MBAM Pro version, can I uninstall version 1.70.0.1100 and install MBAM ew version 1.75.0.1300 and use the same id and key information? Or should I install the new version on top of the old version to keep my purchase authorized? Thank you in advance Sueska