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AV Security 2012 - Blocking outgoing access to a potentially malicious website


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#1 pallen

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Posted 17 November 2011 - 12:06 PM

Two days ago, I awoke and found my computer attacked by the AV Security 2012 spyware/virus or whatever it is. It was doing what everyone else in here has described. Wouldn't let me open anything, no .exe programs worked, blue screen, etc.

I went online and read how to stop the infection... I followed the directions line by line.

1. I rebooted in safe mode with networking.
2. Downloaded (via another computer and USB flashdrive) and used some application to stop the spyware from currently working... then used Malwarebytes to identify and erase infected.
3. Ran some BAT file
4. Went into my Windows/Users area to look for a HOST file to delete. I could not find this file so I did not erase anything (figured that would be better then doing something dumb).
5. Rebooted my computer and ran "spybot search and destroy and malwarebytes" a 2nd time to reassure myself.
6. Found out that my computer was more or less back online. I had access to files and programs again.
7. Attempted to access the internet via Internet Explorer... FAIL. Internet Explorer is totally destroyed. It will load up, but the layout looks all strange and it can't load up any URL's and is worthless. In the meantime, I have been using Fire Fox, which isn't a big deal to me (as this works fine with the internet). However, I would like to get Internet Explorer working again for certain downloads and windows update features.
8. The biggest problem for me is a pop up box in my bottom right corner from malwarebytes anti malware that constantly lets me know it has blocked an outgoing message. The message reads exactly as follows:

"Malwarebytes has successfully blocked access to a potentially malicious website: IP (random number everytime)
Type: outgoing
Port: (gives a different # each time)
Process: varies between these three (ping.exe, firefox.exe, svchost.exe)"

I am happy the program is trying to help me, but this window pops up regardless of a browser being open and it blocks something literally every 10-15 seconds or faster thus being extremely annoying. It has me worried that I missed something and my system is still at risk.

Soooo my final problems are -----
1. No Internet Explorer
2. Annoying Outgoing blocked messages.

Please help me complete the final steps here in ridding my computer of this spyware/virus!!! I super appreciate anyone's help or experiences with this! Many thanks!

#2 Firefox

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Posted 17 November 2011 - 12:18 PM

Hello and welcome to Malwarebytes

If you think you are infected, here are the steps needed to get your computer cleaned....
Please read the following so that you can begin the cleaning process:

Don't use any temporary file cleaners unless requested - this can cause data loss and make recovery difficult

You have 3 Options that you can choose from as listed below:

  • Option 1 —— Free Expert advice in the Malware Removal Forum
  • Option 2 —— Paying customer -- Contact Support via email
  • Option 3 —— Premium, Fee-Based Support
OPTION 1

As we don't deal with malware removal in the General Malwarebytes' Anti-Malware Forum, you need to start a topic in the
Malware Removal forum so a qualified helper can help you fix any malware related problems/infections you may have.

  • Please read and follow the directions here, skipping any steps you are unable to complete.
  • After posting your new post, make sure under options, you select Track this topic and choose Immediate Email Notification,
    so that you're alerted when someone has replied to your post.


NOTE: Please do not post back to (bump) your topic within the first 48 hours.
Replying to your own posts changes the post count and helpers are looking for topics with zero replies.
If you reply to your own post helpers may think that you're already being helped and thus overlook your post.
  • If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again.
    Or
  • You may send a Private Message to a Moderator asking for assistance.


OPTION 2

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org or here.



OPTION 3

If you would like to use our Malwarebytes Premium Services, Comprehensive solutions to all your computer support needs—from installation and set-up to troubleshooting and tune-ups go to our Malwarebytes Premium Services support site.


Please be patient, someone will assist you as soon as possible.



PS: Please use the "Add Reply" Posted Image button not the Reply button when you start replying.

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