After sending out an sos to the resident geek. The best he could do was install webroot. He removed some
problems and I was left with it doing a deep scan. No threats found . I did 4 more scans. No desk top
icon, empty folders. no administrative tools, I did a file search on system fix. deleted the files found
still could not delete the desktop window. Did a file search for internet explorer and started searching
for system fix help. Found a site that gave a cracked registration key and fake email to register the
system fix. This worked and they thanked me for my purchase. At which point some of my programs returned.
None of my pc tools returned. no system restore or anything.I think most of My document folders returned , My pictures
returned. NONE of my desk top icons returned. I downloaded and ran Kaspersky TDSSKiller. per a previous
post changing the parameter and it found 191 objects. which I had to skip all. I don't know where my root directory is I am searching my files and folders on C drive. I can't seem to copy and paste from the actual report. I am having to look for the file for mozilla or internet explorer and launch from that to access the internet. As you can see I have very little knowledge just a desperate drive to fix this.I need to resolve this in the next 36 hours so I have time to meet the deadline of a important project.
I need step by step instructions in as simple language as possible. Also tell me which mode to perform and instructions. safe mode or reg. Thanks!
back again I rebooted lost all files in documents. lost ability to find tddskiller now see
that although many file names are in programs they are empty. I downloaded tdsskiller again
and ran another scan in safe mode it showed 131 threats. My options were skip, delete, or
copy to quarantine. I skipped. attached is the report. Any Help???