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#1 AmyLou

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Posted 02 January 2012 - 09:03 PM

I have the Win 7 Anti virus malware and have tried downloading the Free Malwarebytes and it takes me to another site called MajorGeeks.com. Is this supposed to happen?

Thanks!

#2 noknojon

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Posted 02 January 2012 - 09:19 PM

Hi AmyLou -
Yes, Major geeks are one of the download sites used for Malwarebytes Anti-Malware -
Please be careful to only click on the Malwarebytes Download link -
You may also be directed to Softpedia or CNet for download links, and this is quite normal -

Thank you for asking -
Just another private helper .......................... The answer is always 42, or Reboot
If you are waiting for an answer Press F5 ................. you may have one waiting for you ........

#3 AmyLou

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Posted 02 January 2012 - 09:26 PM

Thank you so much for the prompt reply.

#4 noknojon

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Posted 02 January 2012 - 09:32 PM

You are welcome.
Please post back with any other questions you may have - :)
Just another private helper .......................... The answer is always 42, or Reboot
If you are waiting for an answer Press F5 ................. you may have one waiting for you ........

#5 AmyLou

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Posted 02 January 2012 - 09:39 PM

Well, :blink: , I do have a question and will fully admit I am not very computer literate.
When trying to run the malwarebytes it prompts the window "choose the program you want to use to open this file" which is the screen that won't let me open the internet...

#6 John A

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Posted 02 January 2012 - 10:18 PM

What is the name of the file tat you are trying to open?
Desktop - Intel Core 2 x CPU, 6600 2x2.4GHz, 3GB Ram, Windows 7x32, IE11, Firefox, Microsoft Security Essentials, MalwareBytes Pro, Windows 7 Native Firewall, hardware firewall.
Netbook: Old Acer Netbook, 1Gb, Windows XP/UBUNTU dual boot, Malwarebytes free, Microsoft Security Essentials, Windows XP native firewall

Netbook: Acer 2Gb, Windows 7 x 32, Microsoft Security Essentials, MalwareBytes Pro, Windows 7 Native Firewall.
Notebook: Acer, 4Gb, Windows 8.1 x 64, Windows Defender, MalwareBytes Pro, Windows 8 Native Firewall, hardware firewall

#7 noknojon

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Posted 02 January 2012 - 11:04 PM

Hi - Try this first -

Download

http://www.winhelpon.../exe_fix_w7.zip

Extract and launch the registry fix

You should be able to launch applications again

Good luck
Just another private helper .......................... The answer is always 42, or Reboot
If you are waiting for an answer Press F5 ................. you may have one waiting for you ........

#8 AdvancedSetup

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Posted 02 January 2012 - 11:23 PM

Hello and welcome to Malwarebytes

If you think you are infected, here are the steps needed to get your computer cleaned....
Please read the following so that you can begin the cleaning process:

Don't use any temporary file cleaners unless requested - this can cause data loss and make recovery difficult

You have 3 Options that you can choose from as listed below:

  • Option 1 —— Free Expert advice in the Malware Removal Forum
  • Option 2 —— Paying customer -- Contact Support via email
  • Option 3 —— Premium, Fee-Based Support
OPTION 1

As we don't deal with malware removal in the General Malwarebytes' Anti-Malware Forum, you need to start a topic in the
Malware Removal forum so a qualified helper can help you fix any malware related problems/infections you may have.

  • Please read and follow the directions here, skipping any steps you are unable to complete.
  • After posting your new post, make sure under options, you select Track this topic and choose Immediate Email Notification,
    so that you're alerted when someone has replied to your post.


NOTE: Please do not post back to (bump) your topic within the first 48 hours.
Replying to your own posts changes the post count and helpers are looking for topics with zero replies.
If you reply to your own post helpers may think that you're already being helped and thus overlook your post.
  • If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again.
    Or
  • You may send a Private Message to a Moderator asking for assistance.

OPTION 2

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org or here.


OPTION 3

If you would like to use our Malwarebytes Premium Services, Comprehensive solutions to all your computer support needs—from installation and set-up to troubleshooting and tune-ups go to our Malwarebytes Premium Services support site.


Please be patient, someone will assist you as soon as possible.


PS: Please use the "Add Reply" Posted Image button not the Reply button when you start replying.

Ron Lewis
Forum Community Manager

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