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Reseller Support for Consumer Licenses


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#1 CITS

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Posted 01 February 2012 - 07:43 AM

I've been trying to get my Consumer Licenses account resolved through my reseller login. My corprate account works fine but 90% of my orders are consumer sales. Ive sent 3 emails in the past 3 weeks to the Reseller email address listed. So far no response and Im losing sales cause I cant purchase at the reseller rate anymore. It also would be good to have a phone number for resellers for support rather than email, time is important and waiting for an email whenever it comes in doesnt work well when you have a business to maintain. Any help in resolving this is greatly appreciated.

#2 TeMerc

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Posted 01 February 2012 - 12:14 PM

I've been trying to get my Consumer Licenses account resolved through my reseller login. My corprate account works fine but 90% of my orders are consumer sales. Ive sent 3 emails in the past 3 weeks to the Reseller email address listed. So far no response and Im losing sales cause I cant purchase at the reseller rate anymore. It also would be good to have a phone number for resellers for support rather than email, time is important and waiting for an email whenever it comes in doesnt work well when you have a business to maintain. Any help in resolving this is greatly appreciated.

Hi

I will do what I can to have your request prioritized. Our corporate team is working hard to respond to all completed inquiries as quickly as possible.

If you provide me with your complete corporate contact information and send it to me via the forum 'Private Messages' system, I will submit your request to our Escalations team and you will receive a reply within 24 business hours (M-F).

Please be sure to include your full contact information, company name, email (corporate email addresses are required for an escalation), telephone number, and other details you deem relevant to our sales team.
Also, please provide a very brief description of your request.

NOTE: Incomplete information and non-business email addresses will likely delay a response to your request beyond the 24 hour window.
Tom Mercado
Product Support Team Lead

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#3 CITS

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Posted 16 February 2012 - 10:25 AM

Well, Awesome product but poor customer service for resellers. Its going to be about 2 months soo far from my requests for consumer license help/access. It would be nice to have a dedicated phone number to call instead of relying on email for support. PLEASE HELP!!!

#4 CITS

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Posted 06 March 2012 - 10:53 AM

Is there any Malwarebytes Representative who would like to step up and help resolve my Consumer Account access? I've been trying to get access to the consumer discount purchase, we already have the corporate puchase account. We are loosing on lots of sales!!!! I've emaied and emailed for assistance and no help or response yet. PLEASE HELP!!! I'm going on 3+ months without any Help and we are lossing customers to Malwarebytes sales!!

#5 TeMerc

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Posted 06 March 2012 - 12:25 PM

Is there any Malwarebytes Representative who would like to step up and help resolve my Consumer Account access? I've been trying to get access to the consumer discount purchase, we already have the corporate puchase account. We are loosing on lots of sales!!!! I've emaied and emailed for assistance and no help or response yet. PLEASE HELP!!! I'm going on 3+ months without any Help and we are lossing customers to Malwarebytes sales!!

Sorry for the delay, I've resent the request
Tom Mercado
Product Support Team Lead

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