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I know I\m infected what do I do Help me please !


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#1 hooped

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Posted 02 February 2012 - 04:13 AM

I am almost 100 percent sure I am infected on 2 of my computers and I dont know what to do . I dont have hardly any computer exp and I need a patient computer saint to help me . I would be greatly appreciated if someone would kindly help me out and not get too mad at me for being ignorant. Thank you .I dont know how to post or what programs o use. I have a HP G60 Note Book PC With Crappy Vista Home Premium 32 bit if that helps at all .

#2 exile360

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Posted 02 February 2012 - 06:29 AM

Greetings :)

We don't work on malware removal in this part of the forums.
Please read and follow the directions here, skipping any steps you are unable to complete. Then create a NEW topic here.
One of the expert helpers there will give you one on one assistance when one becomes available.

Please note that it may take 48 hours or more for you to receive a response in the malware removal forum, as it is often busy at times. Please do not reply to your own post asking for help unless its been more than 48 hours since you originally posted, as this can make it appear as though you are being helped and take longer for you to get help.

If you are unable to do all or any of the steps in the link to the directions above, just post your problem into the forum I gave you a link to anyway and someone will be able to assist you.

If you prefer to be assisted via email you may contact Consumer Support and one of our support staff members will assist you directly.

If you are a reseller, affiliate, technician, corporate, business, educational, government or non-profit customer then please contact Corporate Support and include full contact details along with your Reference # when you do to ensure that you receive prompt assistance.

Thank you :)
Samuel E Lindsey
Product Manager

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