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Cannot download-run or download-save ANY antimal software


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#1 tooltym

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Posted 28 February 2012 - 07:30 PM

I barely know where to start. I have been servicing computers for 16 years and the malware I am about to tell you about has me utterly stumped. I just signed on as a member to MB Forums, and went to "I'm infected - what do I do next?"

I cannot get past square one. The malware controlling this computer prohibits the download - save - run of ANY form of antivirus-antimalware software. Every attempt to bring a repair type program onto this computer results in the following message at the bottom of the screen:

" [-fill-in-the-blank of ANY antivirus tool-] contained a virus and was deleted." Every attempt using any tool from any publisher meets this fate.

Safe mode has the same results. I ran a Kaspersky boot disk scan (with updates), three malware files were found and quarantined, but the same problem remains. I cannot install Malwarebytes Anti-malware, or do Step 1, download dds.scr (dds.com). The original antivirus program (AVG) is a disabled shell - completely nonfunctional. This computer has Vista Home Premium (32bit), SP2.

Other aspects of the computer are fine. Did several Microsoft Updates with reboots, everything installed fine. But antimalware programs are blocked.

I would appreciate any help you could offer. Thank you.

#2 Maniac

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Posted 29 February 2012 - 09:03 AM

Hello tooltym and :welcome:! My name is Maniac and I will be glad to help you solve your malware problem.

Please note:
  • If you are a paying customer, you have the privilege to contact the help desk at support@malwarebytes.org or here (http://helpdesk.malwarebytes.org/home). If you choose this option to get help, please let me know.
  • I recommend you to keep the instructions I will be giving you so that they are available to you at any time. You can save them in a text file or print them.
  • Make sure you read all of the instructions and fixes thoroughly before continuing with them.
  • Follow my instructions strictly and don’t hesitate to stop and ask me if you have any questions.
  • Post your log files, don't attach them. Every log file should be copy/pasted in your next reply.

Please follow the instructions here to install Malwarebytes' Anti-Malware on your computer:
http://forums.malwar...03

If you succeed, post the log file from Malwarebytes' Anti-Malware.
My help is free, however, if you wish to make a small donation to show appreciation and to help me continue the fight against Malware, then click here paypal.gif

#3 tooltym

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Posted 29 February 2012 - 09:28 PM

Maniac, you directed me to the perfect fix for my malware. The infection was from vundo and a generic trojan. I can't thank you enough! I am typing from a different computer than the infected one, so I can't post the log, But if you want me to post it, let me know and I'll do it tomorrow. Thanks again. Joe

#4 Maniac

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Posted 03 March 2012 - 07:50 AM

I'm just curious, so if not an inconvenience to you, would love to see what happened. Please post it.

Glad I could help, Joe! Have a nice weekend! :)
My help is free, however, if you wish to make a small donation to show appreciation and to help me continue the fight against Malware, then click here paypal.gif

#5 Maurice Naggar

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Posted 08 March 2012 - 08:34 PM

Glad we could help. :)

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