Jump to content


Photo

remove malwarebytes 14-day trial


  • Please log in to reply
3 replies to this topic

#1 ncguy

ncguy

    New Member

  • Members
  • Pip
  • 2 posts

Posted 02 March 2012 - 12:47 PM

Used the 14-day version of Malwarebytes to check system while working with a Microsoft Security Essentials tech to resolve a conflict. He uninstalled Malwarebytes when done with the work. Now I see mbamservice.exe running in processes, using considerable memory. Also have a folder Malware Bytes in Programs directory. It contains: mbam.dll, mbamcore.dll, mbamnet.dll, and mbamService.exe. Malwarebytes does not show up in the list of installed programs in "Add/Remove Programs" list. How can I get rid of these files?

#2 AdvancedSetup

AdvancedSetup

    Staff

  • Root Admin
  • PipPipPipPipPipPip
  • 41,101 posts
  • Gender:Male
  • Location:US

Posted 02 March 2012 - 01:07 PM

Well not sure who really helped you but it sure doesn't sound like they knew what they were doing.

To fully remove the program please download and run this tool. Then after the reboot manually delete the file and folders that this Tech created and that should be it.

http://www.malwareby.../mbam-clean.exe

Ron Lewis
Forum Community Manager

staff.png

Follow us: Twitter, Become a fan: Facebook


#3 ncguy

ncguy

    New Member

  • Members
  • Pip
  • 2 posts

Posted 02 March 2012 - 02:06 PM

Thanks for the response. In the meantime, I rebooted. Surprise! mbamservice.exe as well as the folder and files in "Program Files". Of course, I should have tried that in the first place. Someone once told me, about computers, that rebooting should be the first step in trying to solve a problem. True in this case. As for the Microsoft Security Essentials tech, after messing around a long time, he did solve the problem I was having. MSE had been running at 85%-100% of CPU with System Mechanic installed, even when no application was open. Now it's down to 2%-5%.and the system has speeded up a lot.

#4 AdvancedSetup

AdvancedSetup

    Staff

  • Root Admin
  • PipPipPipPipPipPip
  • 41,101 posts
  • Gender:Male
  • Location:US

Posted 02 March 2012 - 04:06 PM

Okay, great to hear you have it under control now.

Ron Lewis
Forum Community Manager

staff.png

Follow us: Twitter, Become a fan: Facebook





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users