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cannot remove malware


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#41 cunfused

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Posted 18 March 2012 - 04:57 PM

I was downloading microsoft updates

#42 Maniac

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Posted 18 March 2012 - 05:33 PM

About this error you can read here:
http://support.microsoft.com/kb/822798
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#43 cunfused

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Posted 18 March 2012 - 05:36 PM

AVG Resident Sheild Alert-

File Name- c:\Windows\System32\config\systemprofile\AppData\Roaming\Adobe\sp.DLL

Threat Name- Trojan horse Proxy.ASMH

When I try to remove the threat AVG says "Object does not exist or is inaccessible."

I followed the theat to it location and deleted it and now I am running a Malwarebytes quick scan

#44 cunfused

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Posted 18 March 2012 - 06:07 PM

New Threat
c:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\windows\Temporary Internet Files\Contents.IES\4QB7PQ74\in[1].htm

Also says "Object does not exist or is inaccessible"

Malwarbytes Scan Log-

Malwarebytes Anti-Malware 1.60.1.1000
www.malwarebytes.org

Database version: v2012.03.18.03

Windows 7 Service Pack 1 x86 NTFS
Internet Explorer 8.0.7601.17514
Rebekah :: REBEKAHS-LAPTOP [administrator]

Protection: Enabled

3/18/2012 3:35:27 PM
mbam-log-2012-03-18 (16-06-17).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 229316
Time elapsed: 21 minute(s), 15 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 1
C:\Windows\System32\config\systemprofile\AppData\Roaming\Adobe\sp.DLL (Trojan.Proxy) -> No action taken.

(end)

#45 Maniac

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Posted 19 March 2012 - 08:04 AM

Update your Malwarebytes' Anti-Malware, perform a new quick scan and remove this one:

C:\Windows\System32\config\systemprofile\AppData\Roaming\Adobe\sp.DLL (Trojan.Proxy) -> No action taken.


Next:

Please download and run this tool:
http://www.geekstogo...er-by-oldtimer/

This will take care for:
c:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\windows\Temporary Internet Files\Contents.IES\4QB7PQ74\in[1].htm

Next, update your AVG and perform a full system scan.

Let me know how are things then.
My help is free, however, if you wish to make a small donation to show appreciation and to help me continue the fight against Malware, then click here paypal.gif

#46 cunfused

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Posted 20 March 2012 - 04:38 AM

everything seems to be ok other than being prompted that I am not running genuine windows.

when I try to resolve the issue the operation fails. Says "Update installation failed. Error information -0x80096001"

#47 Maniac

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Posted 20 March 2012 - 06:11 AM

Did you try these instructions?
http://support.microsoft.com/kb/822798
My help is free, however, if you wish to make a small donation to show appreciation and to help me continue the fight against Malware, then click here paypal.gif

#48 cunfused

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Posted 22 March 2012 - 10:04 PM

Something weird happened the other day.

The computer starting cashing, then went to a blue screen and said something about a crash dump??

#49 Maniac

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Posted 23 March 2012 - 10:33 AM

Download BlueScreenView
No installation required.
Double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.
My help is free, however, if you wish to make a small donation to show appreciation and to help me continue the fight against Malware, then click here paypal.gif

#50 cunfused

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Posted 23 March 2012 - 05:42 PM

Blue Screen View did not find anything. Attemps to fix the update failures as well as validating my copy of windows has not been successful.

I also got a warning when I logged into my Gmail account that it may have been hacked a big red bar at the top of my email account said that my email had been accessed remotely. listed sources and asked if it was me not to worry. I couldn't recognize any of the sources so I changed my password.

Still no commercials which is a plus.

#51 Maniac

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Posted 24 March 2012 - 05:02 AM

Attemps to fix the update failures as well as validating my copy of windows has not been successful.


I suggest you to contact Microsoft about this problem:
http://support.microsoft.com/contactus

I also got a warning when I logged into my Gmail account that it may have been hacked a big red bar at the top of my email account said that my email had been accessed remotely. listed sources and asked if it was me not to worry. I couldn't recognize any of the sources so I changed my password.


it is a good practice to change all of your passwords.
My help is free, however, if you wish to make a small donation to show appreciation and to help me continue the fight against Malware, then click here paypal.gif

#52 LDTate

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Posted 31 March 2012 - 07:48 PM

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!
Larry Tate
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