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malware not responding


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#1 daba50

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Posted 02 April 2012 - 10:23 AM

I tried to run my malware, but it stopped at about 1 hour and 13 min. It shows that it is not responding and will not finish the full scan. This is probably a virus. What should I do? How do I finish the scan to remove it? thanks

#2 Firefox

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Posted 02 April 2012 - 10:24 AM

Hello and welcome to Malwarebytes


If you think you are infected, here are the steps needed to get your computer cleaned....

Please read the following so that you can begin the cleaning process:

Don't use any temporary file cleaners unless requested - this can cause data loss and make recovery difficult

You have 3 Options that you can choose from as listed below:

  • Option 1 —— Free Expert advice in the Malware Removal Forum
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  • Option 3 —— Premium, Fee-Based Support

OPTION 1

As we don't deal with malware removal in the General Malwarebytes' Anti-Malware Forum, you need to start a topic in the
Malware Removal forum so a qualified helper can help you fix any malware related problems/infections you may have.

  • Please read and follow the directions >>Right HERE<<, skipping any steps you are unable to complete.
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  • If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again.
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OPTION 2

Alternatively, as a paying customer, you can contact the help desk by filling out the form located >>Right HERE<<

OPTION 3

If you would like to use our Malwarebytes Premium Services, Comprehensive solutions to all your computer support needs—from installation and set-up to troubleshooting and tune-ups go to our Malwarebytes Premium Services support site --> >>Right HERE<<

Please be patient, someone will assist you as soon as possible.

PS: Please use the "Reply to this topic" Posted Image button not the Reply button when you start replying.

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