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pup.mywebsearch removal help please


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#1 Tranter79

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Posted 15 April 2012 - 04:27 PM

Hi, would it be possible for Somone to help me? My sons laptop is infected with pup.mywebsearch. I have run mbam in both normal and safe mode. On both it finds multiple infections and clear them from system. But on system restart they are still there. Please help me it's driving me insane! Thanks.

#2 Firefox

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Posted 15 April 2012 - 09:23 PM

Hello and welcome to Malwarebytes


If you think you are infected, here are the steps needed to get your computer cleaned....

Please read the following so that you can begin the cleaning process:

Don't use any temporary file cleaners unless requested - this can cause data loss and make recovery difficult

You have 3 Options that you can choose from as listed below:

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OPTION 1

As we don't deal with malware removal in the General Malwarebytes' Anti-Malware Forum, you need to start a topic in the
Malware Removal forum so a qualified helper can help you fix any malware related problems/infections you may have.

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OPTION 2

Alternatively, as a paying customer, you can contact the help desk by filling out the form located >>Right HERE<<

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If you would like to use our Malwarebytes Premium Services, Comprehensive solutions to all your computer support needs—from installation and set-up to troubleshooting and tune-ups go to our Malwarebytes Premium Services support site --> >>Right HERE<<

Please be patient, someone will assist you as soon as possible.

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#3 shadowwar

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Posted 15 April 2012 - 09:28 PM

Pup is potentially unwanted program and is not malicous.

It is also not checked by default in the scanner results. If you want to remove it you would have to right click a result and check all for it to be removed by malwarebytes.

Cheers.
Rich Matteo
Research Engineer

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