Jump to content


Photo

HELP !


  • Please log in to reply
2 replies to this topic

#1 Near

Near

    New Member

  • Members
  • Pip
  • 1 posts

Posted 06 May 2012 - 06:25 AM

My computer infected by Rootkit.Sirefef.Win32.gen
That can't be removed by Malware bytes Anti malware
how to remove that malware ?

#2 daledoc1

daledoc1

    Forum Deity

  • Spam Hunters
  • PipPipPipPipPipPip
  • 11,808 posts
  • Gender:Not Telling

Posted 06 May 2012 - 06:53 AM

Hello and welcome to MBAM forum, Near: :)

Sorry to hear you might be infected.
We cannot work on malware removal in this section of the forums, so please read below for assistance with cleaning your system.

IMPORTANT: Please do NOT use any temporary file cleaners unless instructed to do so - they can cause data loss, making it hard to recover your system.

There are some excellent, self-help tutorials on getting MBAM to run on an infected system in the FAQ: HERE.

IF YOU PREFER EXPERT ASSISTANCE WITH MALWARE REMOVAL, PLEASE CHOOSE ONE OF THE FOLLOWING 3 OPTIONS:
OPTION 1: Free, one-on-one, expert assistance in the Malware Removal Forum.
OPTION 2: For paid users of MBAM PRO, free, one-on-one, expert assistance from MBAM support.
OPTION 3: Fee-based, one-on-one, expert assistance from Premium Support.

OPTION 1:
  • Please print out, read and carefully follow the instructions in the "I'm Infected - What Do I Do Now?" article.
  • If the infection has so crippled the computer that you cannot complete some or all of the steps, then just do the best you can and start a new topic as described below.
  • Then please start a new post in the Malware Removal Forum.
  • When starting your new post, please note the following:
  • Please do NOT post in a topic started by someone else, even if their problem sounds similar.
  • Please COPY/PASTE the requested logs into your post, rather than attaching them.
  • Under options, please be sure to select "track this topic" and "immediate email notification", so you'll know when a helper responds.
  • Please be patient - it may be 48 hours or more before a helper can assist you, especially when the forum is very busy.
  • Please do NOT "bump" your topic or reply back to it for at least 48 hours.
  • Doing so may cause your topic to be overlooked, as it will appear that you are already being helped.
OPTION 2:
If you are a paid user of MBAM PRO and would like support via the helpdesk, please contact them here.

OPTION 3:
If you prefer the Malwarebytes Premium Services (comprehensive solutions to all your computer support needs – from installation and set-up to troubleshooting and tune-ups), please go to the Premium Support site here.

Please be patient – someone will assist you as soon as possible.

Thank you very much,

daledoc1

Just a home user & forum volunteer
DT1: Win7/Ult/64 SP1; Intel Core i7-3770 @3.4 GHz; 16 GB RAM; NVidia GeForce GT620; IE9; Fx; TB; Cable HSI; MBAM PRO 1.75.0.1300; KIS2014; SAS Free; CCleaner
DT2: Win7 Ult/64 SP1; Intel Core i7-860 @2.8 GHz; 8 GB RAM; ATI Radeon HD 5770; IE 9, Fx; TB; Cable HSI; MBAM PRO 1.75.0.1300; KIS2014; SAS Free; CCleaner.
LT: Win7 Pro/64 SP1; Intel Core i7-3632 cached @3.2 GHz; 16 GB RAM; NVidia GeForce GT640M; IE 10; Fx; TB; WLAN; MBAM PRO 1.75.0.1300; Sophos ES 10.3; SAS Free; CCleaner.


#3 Maurice Naggar

Maurice Naggar

    Staff

  • Moderators
  • PipPipPipPipPipPip
  • 14,550 posts
  • Gender:Male
  • Location:USA
  • Interests:Security, Windows, Windows Update, malware prevention

Posted 06 May 2012 - 05:36 PM

@Near
The Sirefef family can also be ZeroAccess rootkit, and it takes more than MBAM to cure, IF a cure is possible.
Either do as Daledoc1 suggests right away
or
IF you have a disk-mirror-image backup of system from before this infection first showed, then revert your system back from that mirror-image-backup.
otherwise, get expert guided help a.s.a.p.
Do not do it by yourself.
Maurice Naggar
Product Support

staff.png

Follow us: Twitter, Become a fan: Facebook

I close my threads if there is 5 days without a response.




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users