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AOL hijacked my homepage and won't let me change it

hijacked homepage aol

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#1 Frustrated1893

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Posted 19 May 2012 - 10:17 PM

I'm not an AOL customer and never agreed to any AOL products but somehow my homepage and browser were changed. I deleted AOL from browser options and selected Google and that works. However when I go to an address I want as my homepage and go to the House on the right it says http://www.aol.com/?...usaolp00000015. It just will take me to that page and not let me change it at all. I ran a quick scan with the updated Malwarebytes and found 0 issues.

I attached the homepage source because it was too long for the post.

I really appreciate the help!!

Thanks,
K

#2 Elise

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Posted 20 May 2012 - 05:12 AM

Hello and :welcome:

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE
regards, Elise

If I am helping you and I haven't replied within 24 hours, please feel free to send me a PM.

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#3 Frustrated1893

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Posted 01 June 2012 - 10:34 AM

Sorry it took me so long to get back to you.

I'm attaching the two reports from the DDS.scr scan.

Attached Files



#4 Elise

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Posted 01 June 2012 - 11:45 AM

Hello again,

COMBOFIX
---------------
Please download ComboFix from one of these locations:
Bleepingcomputer
ForoSpyware
  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. (Click on this link to see a list of programs that should be disabled. The list is not all inclusive.)
  • Double click on Combofix.exe and follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, or if you are running Vista, ComboFix will continue it's malware removal procedures.

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Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

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Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\Combofix.txt in your next reply.
regards, Elise

If I am helping you and I haven't replied within 24 hours, please feel free to send me a PM.

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#5 Frustrated1893

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Posted 01 June 2012 - 04:40 PM

OK. Here is the report.....It's pretty long.

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#6 Elise

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Posted 02 June 2012 - 01:40 AM

Hello, please let me know how things are running after the following fix.

CF-SCRIPT
-------------
We need to execute a CF-script.
  • Close any open browsers.
  • Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
  • Click Start > Run and in the box that opens type notepad and press enter. Copy/paste the text in the codebox below into it:
Firefox::
FF - ProfilePath - c:\documents and settings\Karen Galena\Application Data\Mozilla\Firefox\Profiles\256skof6.default\
FF - prefs.js: browser.search.defaulturl - hxxp://search.aol.com/search/search?query={searchTerms}&invocationType=tb50-ff-dlink-chromesbox-en-us
FF - prefs.js: browser.startup.homepage - hxxp://www.aol.com/?mtmhp=hyplogusaolp00000015
FF - prefs.js: keyword.URL - hxxp://slirsredirect.search.aol.com/redirector/sredir?sredir=843&invocationType=tb50-ff-dlink-ab-en-us&query=

Save this as CFScript.txt, in the same location as ComboFix.exe

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Refering to the picture above, drag CFScript into ComboFix.exe

When finished, it shall produce a log for you at C:\ComboFix.txt which I will require in your next reply.
regards, Elise

If I am helping you and I haven't replied within 24 hours, please feel free to send me a PM.

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#7 screen317

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Posted 14 June 2012 - 06:42 PM

Are you still with us? This topic will be closed in a few days if we do not hear back from you.
Chris Fistonich
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#8 Frustrated1893

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Posted 15 June 2012 - 10:51 AM

I'm sorry. I thought I emailed the resolution.
The last fix worked and I attached the log.

Thank you so much....a huge relief to give me control again of my homepage.

Attached Files



#9 Elise

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Posted 15 June 2012 - 02:10 PM

No problem, glad it worked! :)

P2P WARNING
-------------------
Going over your logs I noticed that you have uTorrent installed.
  • Avoid gaming sites, pirated software, cracking tools, keygens, and peer-to-peer (P2P) file sharing programs.
  • They are a security risk which can make your computer susceptible to a wide variety of malware infections, remote attacks, exposure of personal information, and identity theft. Many malicious worms and Trojans spread across P2P file sharing networks, gaming and underground sites.
  • Users visiting such pages may see innocuous-looking banner ads containing code which can trigger pop-up ads and malicious Flash ads that install viruses, Trojans and spyware. Ads are a target for hackers because they offer a stealthy way to distribute malware to a wide range of Internet users.
  • The best way to reduce the risk of infection is to avoid these types of web sites and not use any P2P applications.
It is pretty much certain that if you continue to use P2P programs, you will get infected again.
I would recommend that you uninstall uTorrent, however that choice is up to you. If you choose to remove these programs, you can do so via Start > Control Panel > Add/Remove Programs.

If you wish to keep it, please do not use it until your computer is cleaned.


Your version of Java is out of date. Older versions have vulnerabilities that malicious sites can use to exploit and infect your system.
  • Download the latest version of Java Runtime Environment (JRE) Version 7u4.
  • Look for "JDK 7u4 (JDK or JRE).
  • Click the "Download JRE" button at the right.
  • Read the License Agreement, and then check the box that says: "Accept License Agreement".
    • Select "Windows x86 Offline" and click on jre-7-windows-i586.exe
  • Save it to your desktop
  • Close any programs you may have running - especially your web browser.
  • Uninstall all older versions of Java (any item with Java Runtime Environment, JRE or J2SE in the name).
  • Reboot your computer once all Java components are removed.
  • Install the newest version by double clicking (run as Administrator for Windows Vista/Seven) the downloaded file.


ESET ONLINE SCANNER
----------------------------
I'd like us to scan your machine with ESET OnlineScan
  • Hold down Control and click on this link to open ESET OnlineScan in a new window.
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image
      icon on your desktop.
  • Check "YES, I accept the Terms of Use."
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Under scan settings, check "Scan Archives" and "Remove found threats"
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click List Threats
  • Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Click the Back button.
  • Click the Finish button.

regards, Elise

If I am helping you and I haven't replied within 24 hours, please feel free to send me a PM.

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#10 Frustrated1893

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Posted 17 June 2012 - 08:14 AM

Thanks for all the information. I've attached a copy of the log from the scan.

I'm not sure if I have the right version of java - Think so but I was working off a printed copy of your email and didn't see you had a link. I tried to find the correct version and ended up going to the java sight and downloading and uninstalled past versions - however I noticed a number of java issues on the log. I can go back and use the link and information you provided - let me know what you think.

K

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#11 Elise

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Posted 17 June 2012 - 11:36 AM

No problem, that should have installed the right version. In the log only some cache objects show up (which have nothing to do with the actual Java installation, but with page content you visited).


ALL CLEAN
--------------
Your machine appears to be clean, please take the time to read below on how to secure the machine and take the necessary steps to keep it clean :)

Please do the following to remove the remaining programs from your PC:
  • Delete the tools used during the disinfection:

    • Press windows key Posted Image + r on your keyboard at the same time. In the run box type combofix /uninstall, then press OK.

      Posted Image
    • This will remove Combofix and other tools we used from your computer.
  • You can delete any other tool or log by simply deleting them.
Please read the following advice on how to prevent reinfecting your PC:
  • Install and update the following programs regularly:
    • an outbound firewall. If you are connected to the internet through a router, you are already behind a hardware firewall and as such you do not need an extra software firewall.
      A comprehensive tutorial and a list of possible firewalls can be found here.
    • an AntiVirus Software
      It is imperative that you update your AntiVirus Software on regular basis.If you do not update your AntiVirus Software then it will not be able to catch the latest threats.
    • an Anti-Spyware program
      Malware Byte's Anti Malware is an excellent Anti-Spyware scanner. It's scan times are usually under ten minutes, and has excellent detection and removal rates.
      SUPERAntiSpyware is another good scanner with high detection and removal rates.
      Both programs are free for non commercial home use but provide a resident and do not nag if you purchase the paid versions.
    • Spyware Blaster
      A tutorial for Spywareblaster can be found here. If you wish, the commercial version provides automatic updating.
  • Keep Windows (and your other Microsoft software) up to date!
    I cannot stress how important this is enough. Often holes are found in Internet Explorer or Windows itself that require patching. Sometimes these holes will allow an attacker unrestricted access to your computer.
    Therefore, please, visit the Microsoft Update Website and follow the on screen instructions to setup Microsoft Update. Also follow the instructions to update your system. Please REBOOT and repeat this process until there are no more updates to install!!
  • Keep your other software up to date as well
    Software does not need to be made by Microsoft to be insecure. You can use the Secunia Online Software occasionally to help you check for out of date software on yourmachine.
  • Stay up to date!
    The MOST IMPORTANT part of any security setup is keeping the software up to date. Malware writers release new variants every single day. If your software updates don't keep up, then the malware will always be one step ahead. Not a good thing.
Some more links you might find of interest:
Please reply to this topic if you have read the above information. If your computer is working fine, this topic will be closed afterwards.
regards, Elise

If I am helping you and I haven't replied within 24 hours, please feel free to send me a PM.

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#12 screen317

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Posted 19 June 2012 - 01:42 AM

Glad we could help. :)

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!
Chris Fistonich
Research Team

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