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Desktop icons won't load after running Malwarebytes?

Scan Restart Windows Vista

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#1 mexicano2232

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Posted 28 May 2012 - 12:59 AM

Hello,
a couple of minutes ago, I did a scan with Malwarebytes. It detected 5 problems. After the scan, the program said it needed to reboot the computer in order to finish removing the infected files or something like that. So I restarted it, and I noticed that start up was going a bit slower than usual. After the "welcome" screen, my computer loaded only the taskbar at the bottom of the screen, but I cannot see the icons that are supposed to be on the desktop! After a few minutes, there was an error message from Malwarebytes. I think it said something like "action could not be completed" and that is all I remember. I tried to use system restore but there are no restore points. I think I deleted those though. Please! I need help! I am using Windows Vista.

#2 daledoc1

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Posted 28 May 2012 - 01:57 AM

Hello and welcome, mexicano2232:

Sorry to hear you are infected & are still having issues after running MBAM.
Sounds as if there may be malware traces left on the system.
We cannot work on malware removal in this sub-section of the forum, so please read below for assistance with cleaning your system.

IMPORTANT!!!: Please do NOT use any temporary file cleaners unless instructed to do so - they can cause data loss, making it hard to recover your system.

IF YOU WOULD LIKE EXPERT ASSISTANCE WITH MALWARE REMOVAL, PLEASE CHOOSE ONE OF THE FOLLOWING 3 OPTIONS:
OPTION 1: Free, one-on-one, expert assistance in the Malware Removal Forum.
OPTION 2: For paid users of MBAM PRO, free, one-on-one, expert assistance from the MBAM support helpdesk.
OPTION 3: Fee-based, one-on-one, expert assistance from Premium Support.

OPTION 1:
  • Please print out, read and carefully follow the instructions in the "I'm Infected - What Do I Do Now?" article.
  • If the infection has so crippled the computer that you cannot complete some or all of the steps, then just do the best you can and start a new topic as described below.
  • Then please start a new post in the Malware Removal Forum.
  • When starting your new post, please note the following:
  • Please do NOT post in a topic started by someone else, even if their problem sounds similar.
  • Please COPY/PASTE the requested logs directly into your post, rather than attaching them.
  • Under options, please be sure to select "track this topic" and "immediate email notification", so you'll know when a helper responds.
  • Please be patient - it may be 48 hours or more before a helper can assist you, especially when the forum is very busy.
  • Please do NOT "bump" your topic or reply back to it for at least 48 hours.
  • Doing so may cause your topic to be overlooked, as it will appear that you are already being helped.
OPTION 2:
If you are a paid user of MBAM PRO and would like support via the helpdesk, please contact them here.

OPTION 3:
If you prefer the Malwarebytes Premium Services (comprehensive solutions to all your computer support needs – from installation and set-up to troubleshooting and tune-ups), please go to the Premium Support site here.

Please be patient – someone will assist you as soon as possible.

Thank you very much,

daledoc1

PS Please use the "Reply to this Topic" or "More Reply Options" buttons (instead of the “Quote” and “MultiQuote” buttons) when replying here & at the other forums. That will make your topic easier to follow. :)

Just a home user & forum volunteer
DT1: Win7/Ult/64 SP1; Intel Core i7-3770 @3.4 GHz; 16 GB RAM; NVidia GeForce GT620; IE9; Fx; TB; Cable HSI; MBAM PRO 1.75.0.1300; KIS2014; SAS Free; CCleaner
DT2: Win7 Ult/64 SP1; Intel Core i7-860 @2.8 GHz; 8 GB RAM; ATI Radeon HD 5770; IE 9, Fx; TB; Cable HSI; MBAM PRO 1.75.0.1300; KIS2014; SAS Free; CCleaner.
LT: Win7 Pro/64 SP1; Intel Core i7-3632 cached @3.2 GHz; 16 GB RAM; NVidia GeForce GT640M; IE 10; Fx; TB; WLAN; MBAM PRO 1.75.0.1300; Sophos ES 10.3; SAS Free; CCleaner.


#3 mexicano2232

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Posted 28 May 2012 - 03:36 PM

ok thank you. I will try this. Also, I just turned on my computer and of course the start up was slow. Also, here is the message from Malwarebytes:
"[OpenEvent] Failed to perform desired action. Error Code: 2" don't know if that will help but thank you so much. I will try what you told me and post back here shortly. Thanks again

#4 mexicano2232

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Posted 28 May 2012 - 04:16 PM

OK. I just posted a new topic with both .txt files copied and pasted into the topic as you told me. Again, thank you so much.

#5 daledoc1

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Posted 28 May 2012 - 06:11 PM

OK, super!

The malware pros will get you all cleaned up.

Please be patient and wait for expert help in your other topic -- the forum can be busy, so please allow up to 48 hours before "bumping" that topic.
Otherwise it will appear to the experts that you are already being helped.

Best regards,

daledoc1

Just a home user & forum volunteer
DT1: Win7/Ult/64 SP1; Intel Core i7-3770 @3.4 GHz; 16 GB RAM; NVidia GeForce GT620; IE9; Fx; TB; Cable HSI; MBAM PRO 1.75.0.1300; KIS2014; SAS Free; CCleaner
DT2: Win7 Ult/64 SP1; Intel Core i7-860 @2.8 GHz; 8 GB RAM; ATI Radeon HD 5770; IE 9, Fx; TB; Cable HSI; MBAM PRO 1.75.0.1300; KIS2014; SAS Free; CCleaner.
LT: Win7 Pro/64 SP1; Intel Core i7-3632 cached @3.2 GHz; 16 GB RAM; NVidia GeForce GT640M; IE 10; Fx; TB; WLAN; MBAM PRO 1.75.0.1300; Sophos ES 10.3; SAS Free; CCleaner.


#6 mexicano2232

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Posted 30 May 2012 - 12:27 PM

It has been more than 48 hours and nobody has helped me!

#7 Porthos

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Posted 30 May 2012 - 01:06 PM

There are so many cases and very few Volunteer helpers. Please be patient.





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